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  • Posted: Jun 27, 2022
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Account Manager

    Key output

    The successful applicant will be responsible for but not limited to the following job functions:

    • Drive positive sentiment through relationship building and extensive networking with Healthcare Professionals, specifically General Practitioners, within their territory as well as owning the sentiment from beginning to end.
    • Engaging with Healthcare Professionals to implement the initiatives identified.
    • Support the SAM in the implementation of territory specific action plans to achieve defined objectives and to provide reports on the progress, impact and sentiment.
    • Monitoring and analyzing performance of projects that have been implemented as well as issue identification and robust resolution in supporting the environment
    • Identifying and driving opportunities that will enhance the service delivery to Health Professional and Practice Managers.
    • Recognizing and managing risk and potential threats including impact assessment and root cause analysis when providing solutions to address problem areas and identifying opportunities for improvement.
    • Internal networking
    • Maintaining and growing uptake of various networks and payment arrangements
    • Support SAM and PSM with queries within the territory

    Behavioural Competencies

    • Working with people
    • Relating and Networking
    • Persuading and Influencing
    • Planning & Organising
    • Coping with Pressure and Setbacks
    • Presenting and Communicating Information
    • Working with People
    • Delivering Results and Meeting Customer Expectations
    • Deciding and initiating action

    Knowledge

    • Basic knowledge of all Discovery Health Products and Benefits.
    • Account Management
    • Medical Scheme Industry Knowledge
    • Medical Scheme’s Act Knowledge
    • Discovery Health Processes (Claims, Medical Review Team, Exgratia, Chronic Illness Benefit, Cost Adjustments, Error Correction) Skills

    Skills

    • Customer Service
    • Communication Skills
    • Interpersonal Relationship Skills
    • Project Management Skills
    • Ability to deal with people at all levels
    • Strong Presentation skills
    • Ability to negotiate and debate
    • Ability to work Independently
    • Influence and persuasion skills
    • Excellent verbal and written communication skills
    • Ability to gather and analyze relevant information
    • Microsoft office

    Personal Attribute and Skills:

    • Customer Centric
    • Empathetic

    Education:

    • Matric is essential
    • Tertiary Business Qualification (Degree or Diploma) is advantageous.

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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