Account Manager at Discovery Limited

Key output

The successful applicant will be responsible for but not limited to the following job functions:

• Drive positive sentiment through relationship building and extensive networking with Healthcare Professionals, specifically General Practitioners, within their territory as well as owning the sentiment from beginning to end.
• Engaging with Healthcare Professionals to implement the initiatives identified.
• Support the SAM in the implementation of territory specific action plans to achieve defined objectives and to provide reports on the progress, impact and sentiment.
• Monitoring and analyzing performance of projects that have been implemented as well as issue identification and robust resolution in supporting the environment
• Identifying and driving opportunities that will enhance the service delivery to Health Professional and Practice Managers.
• Recognizing and managing risk and potential threats including impact assessment and root cause analysis when providing solutions to address problem areas and identifying opportunities for improvement.
• Internal networking
• Maintaining and growing uptake of various networks and payment arrangements
• Support SAM and PSM with queries within the territory

Behavioural Competencies

• Working with people
• Relating and Networking
• Persuading and Influencing
• Planning & Organising
• Coping with Pressure and Setbacks
• Presenting and Communicating Information
• Working with People
• Delivering Results and Meeting Customer Expectations
• Deciding and initiating action

Knowledge

• Basic knowledge of all Discovery Health Products and Benefits.
• Account Management
• Medical Scheme Industry Knowledge
• Medical Scheme’s Act Knowledge
• Discovery Health Processes (Claims, Medical Review Team, Exgratia, Chronic Illness Benefit, Cost Adjustments, Error Correction) Skills

Skills

• Customer Service
• Communication Skills
• Interpersonal Relationship Skills
• Project Management Skills
• Ability to deal with people at all levels
• Strong Presentation skills
• Ability to negotiate and debate
• Ability to work Independently
• Influence and persuasion skills
• Excellent verbal and written communication skills
• Ability to gather and analyze relevant information
• Microsoft office

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education:

• Matric is essential
• Tertiary Business Qualification (Degree or Diploma) is advantageous.