BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Provides strategic leadership for the cybersecurity pre-sales function and product portfolio, ensuring enterprise-wide solution innovation, competitive market positioning, and sustainable revenue growth.
Key Deliverables / Primary Functions
- Provide strategic leadership for the design, development, and continuous evolution of the cybersecurity product portfolio to ensure long-term competitiveness, regulatory alignment, and sustainable enterprise revenue growth.
- Influence and co-create enterprise go-to-market strategies with sales leadership to optimise cybersecurity solution positioning, strengthen strategic account engagement, and drive achievement of multi-year revenue objectives.
- Architect scalable, future-ready cybersecurity solutions across network security, cloud security, identity management, and advanced threat protection, aligned with enterprise digital transformation goals.
- Oversee strategic market intelligence and regulatory insight to guide executive decision-making, inform portfolio optimisation, and prioritise investment across the cybersecurity product and solution roadmap.
- Offer strategic governance and executive-level support to the cybersecurity solution sales function to ensure revenue attainment, profitability, and alignment with enterprise growth priorities.
- Partner with sales leadership to shape go-to-market strategies, optimize solution selling, and achieve revenue targets through strategic account planning.
- Lead continuous monitoring of industry trends, competitor strategies, and regulatory shifts to inform executive decision making and product roadmap prioritization.
- Define, steer, and embed long-term cybersecurity sales and product strategies that support organisational growth trajectories, strengthen market positioning, and expand enterprise solution adoption.
Core Functional Skills & Capabilities
- Cybersecurity
- Risk Management
- Impactful Communication
- Strategic Planning
- Inspiring Leadership
Core Behavioural Competencies
- Job Match
- Formulating Strategies & Concepts
- Writing and Reporting
- Presenting and Communicating information
- Deciding & Initiating Action
- Planning & Organising
Minimum Qualifications
- NQF 7: 3 year Bachelors Degree in Computer Science or Information Technology
Additional Education -Preferred /Advantage
Experience
- At least seven (7) years in cybersecurity pre-sales, solution architecture, or product management, with demonstrated success driving enterprise-level solution sales and full product lifecycle management.
- At least two (2) years in senior management or leadership roles with responsibility for influencing executive decision-making, defining strategic direction, and leading multi-disciplinary pre-sales, product, or solution architecture teams.
- Proven experience shaping go-to-market strategies and contributing to organisational-level revenue and growth objectives.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 5-8
- Level of Engagement: Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.
Special Requirements / Employment Condition
- Valid Drivers license
- Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
go to method of application »
Core Description
- Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices.
Key Deliverables / Primary Functions
Successful completion of hardware repairs, including:
- Stripping down and re-assemble hardware peripherals
- Testing mobile devices,
- Calibrating, and configuring all printers, etc.
- Apply devices to workshop product refurb process and procedures
- Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron
- Using proper cleaning materials including safety PPE material
- Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required.
- Running Quality Assurance (QA) testing by device through all client test jigs in the workshop environment
- Prepare periodic inventory or maintain perpetual inventory of tools and equipment.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Following instructions & procedures
- Delivering Results & Meeting customer expectations
- Working with people
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in repairing and testing hardware and software applications.
Certifications
- Electronics Certification
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.
Key Deliverables / Primary Functions
- Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.
- Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).
- Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.
- Resolving between 700 to 900 calls daily with the correct closing details selected.
- Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.
- Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.
- Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.
Core Functional Skills & Capabilities
- Attention to detail
- Microsoft Office
- Microsoft Excel
- Communication
- Teamwork
Core Behavioural Competencies
- Working with people
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Planning & Organising
- Coping with pressures & setbacks
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience within a Call Centre type environment.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
go to method of application »
Core Description
- Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices.
Key Deliverables / Primary Functions
Successful completion of hardware repairs, including:
- Stripping down and re-assemble hardware peripherals
- Testing mobile devices,
- Calibrating, and configuring all printers, etc.
- Apply devices to workshop product refurb process and procedures
- Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron
- Using proper cleaning materials including safety PPE material
- Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required.
- Running Quality Assurance (QA) testing by device through all client test jigs in the workshop environment
- Prepare periodic inventory or maintain perpetual inventory of tools and equipment.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Following instructions & procedures
- Delivering Results & Meeting customer expectations
- Working with people
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in repairing and testing hardware and software applications.
Certifications
- Electronics Certification
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
go to method of application »
Core Description
- Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices.
Key Deliverables / Primary Functions
Successful completion of hardware repairs, including:
- Stripping down and re-assemble hardware peripherals
- Testing mobile devices,
- Calibrating, and configuring all printers, etc.
- Apply devices to workshop product refurb process and procedures
- Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron
- Using proper cleaning materials including safety PPE material
- Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required.
- Running Quality Assurance (QA) testing by device through all client test jigs in the workshop environment
- Prepare periodic inventory or maintain perpetual inventory of tools and equipment.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Following instructions & procedures
- Delivering Results & Meeting customer expectations
- Working with people
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in repairing and testing hardware and software applications.
Certifications
- Electronics Certification
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
go to method of application »
Core Description
- To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Support, maintain and manage the technical aspects of a Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting.
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values.
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation.
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors
Core Functional Skills & Capabilities
- ICT Knowledge
- Infrastructure Knowledge
- Teamwork
- Communication
Core Behavioural Competencies
- Job Match
- Working with people
- Applying expertise & Technology
- Coping with pressures & setbacks
- Following instructions & procedures
- Adhering to principles and values
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Engineering
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience in OT system design, deployment & support, Database administration, VMW design and support, monitoring, backup and anti-virus solutions or Networks and Network technology
OR
- 5 years’ experience in OT system design, deployment & support, Database administration, VMW design and support, monitoring, backup and anti-virus solutions or Networks and Network technology
Certifications
- MCSE (Server 2016)
- VMWare
- Azure fundamentals
- Azure Associate
- Microsoft Azure Security Engineer
- Azure Modern Desktop Administrator Associate
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 0
- Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Valid Drivers license
- Primarily based in Secunda but will need to travel to outlying areas possibly with own transport
- Candidate will be required to undergo a site based medical
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Core Description
- Responsible for installation, maintenance, configuration, support, and service improvements in the OT environment for IOT Clients.
Key Deliverables / Primary Functions
- Monitoring multi-client servers using the Monitoring systems
- Troubleshooting and resolving system issues with servers via remote desktop.
- Installing-config-testing and maintaining OS application software and system management tools.
- Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers.
- Escalating and monitoring calls 24/7.
- Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution.
- Maintenance and support of Microsoft services; DHCP, DNS and FTP.
- Resolving and assignment of calls to the correct competencies on multiple ticket logging systems
Core Functional Skills & Capabilities
- Customer Focus
- Troubleshooting
- ICT Knowledge
- Infrastructure Technology
- Problem solving
Core Behavioural Competencies
- Job Match
- Following instructions & procedures
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 2 years IT support experience in Active Directory design and support
- Database administration, VMWare design and support
Certifications
- VMWare
- Azure fundamentals
- Azure Modern Desktop Administrator Associate
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Valid Drivers license
- Willing to travel
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
go to method of application »
Core Description
- Manages and controls the resources required to deliver the contracted services to clients by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes.
Key Deliverables / Primary Functions
- Takes responsibility for investigative work to seek effective business solutions and organises their implementation through improvements in information systems, data management, processes/procedures, organisation and equipment
- Translating customer requirements into working instructions for Delivery
- Investigate possible Business growth and foresee/complete the process to increase the revenue
- Service Level Monitoring
- Managing customer ICT related contract and SLA renewals
- Managing incident, process and customer request and coordination with technical team to ensure that quality services are delivered with regard to the agreed SLA
- Providing detailed performance or incident reports as per an agreed schedule in the SLAs (or on request)
- Liaises regularly with service providers and users to review and improve performance against SL
- Responsible for identifying the need for and initiating corrective action
- Planning, managing and overseeing DWM projects implementation to ensure on time delivery
- Management of Office ICT Infrastructure at the main BCX Office and Disaster Recovery site
- Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility, and reviews them regularly for effectiveness and efficiency
- Building and maintaining customer relations and satisfaction, through frequent visits, communication and timed feedbacks
- Managing relations with the service providers and the SLA’s that may affect the quality of ICT service we deliver to our customers
- Analyzing risks and keep the risk register updated
- Build and maintain flight plans to ensure effective service delivery and growth
- Assigning the roles and responsibility among the technical team members Oversee and review all staff activities and guide them in managing time and deliverables
- Producing and sharing with the technical team the service improvement plans, including planning for the staff trainings as per the prevailing business needs
- Provide coaching and guidance and ensure that the necessary training takes place.
- Successfully implement performance management and career development strategies and processes in alignment with BCX policy and guidelines
- Conduct performance reviews at least bi-annually and in alignment with BCX’s policies and procedures
Core Functional Skills & Capabilities
- Technology Stack
- Analytical Skills
- Customer and Business Needs Analysis
- Business Negotiation
- Problem solving
Core Behavioural Competencies
- Culture Match
- Job Match
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Formulating Strategies & Concepts
- Persuading and Influencing
- Applying expertise & Technology
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years experience in IT Operation Management
OR
- Grade 12 & 7 years experience in IT Operation Management
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
- Valid Drivers license
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Billable
go to method of application »
Core Description
- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
- Call Management on ITSM platform of agreed-to service levels
- Adhere to technical administrative duties as required (i.e., OTDs, Job Cards, SharePoint repository upkeep, etc)
- Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
- Perform root cause analysis and troubleshooting across systems to resolve incidents.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Service
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Working with people
- Presenting and Communicating information
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 4: Grade 12 National Diploma in Information Technology
Experience
- 1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Willing to travel
- Working Shifts
- Willingness to be on standby
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
Method of Application
Use the link(s) below to apply on company website.
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