Tech Officer: Systems Engineer (IOT/OT) at BCX

Core Description

• Responsible for installation, maintenance, configuration, support, and service improvements in the OT environment for IOT Clients.

Key Deliverables / Primary Functions

• Monitoring multi-client servers using the Monitoring systems
• Troubleshooting and resolving system issues with servers via remote desktop.
• Installing-config-testing and maintaining OS application software and system management tools.
• Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers.
• Escalating and monitoring calls 24/7.
• Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution.
• Maintenance and support of Microsoft services; DHCP, DNS and FTP.
• Resolving and assignment of calls to the correct competencies on multiple ticket logging systems

Core Functional Skills & Capabilities

• Customer Focus
• Troubleshooting
• ICT Knowledge
• Infrastructure Technology
• Problem solving

Core Behavioural Competencies

• Job Match
• Following instructions & procedures
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years IT support experience in Active Directory design and support
• Database administration, VMWare design and support

Certifications

• VMWare
• Azure fundamentals
• Azure Modern Desktop Administrator Associate

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Valid Drivers license
• Willing to travel

Workplace / Physical Requirements

• Hybrid Remote Worker
• Billable