Careers at FNB South Africa

Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Welcome to FNB, the home of the changeables.  
• We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.  
• As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensure effective management of the leads pipeline.
• Consistently produce high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - RE5 Certificate with a Degree NQF7 (FSCA Approved) level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment, Banking would be preferred.
• A person must not be unrehabilitated insolvent.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.
• Are you interested to take the step? We look forward to engaging with you further. Apply now!

Additional Requirements 

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Closing Date: 30/06/25

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Job Description

• To conceptualise, formulate and execute the product development strategy

FNB introduction 

• Welcome to FNB, the home of the changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Achieve revenue targets by growing existing client portfolios or acquiring new clients.
• Meet the required Cost to Income for the Channel while managing budget goals and controlling costs to enhance efficiency.
• Foster a service culture that builds strong relationships and encourages exceptional client service.
• Cultivate and manage productive relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff.
• Advise specialists on target management and actively participate in planning and presenting the Channel's budget.
• Maintain expert knowledge of specific products, pricing, application procedures, and processing timelines to drive Channel objectives and targets.

You will be an ideal candidate if you have;

• A minimum of 8-10 years of experience in banking, investment, financial planning, wealth management, and client-facing roles, with at least 4 years in a leadership position.
• A relevant NQF Level 8 qualification, such as a Post Graduate Diploma in Financial Planning or a BCom Honors in Investment or Risk Management.
• FAIS fit and proper status, with completed RE5 and RE1 qualifications being advantageous.

Additional Requirements                        

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Closing Date: 29/06/25

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Job Description

• To participate in on-the-job training by attending meetings, shadowing staff members and researching information to be used in reports to gain practical experience in the business

PB&A GRADUATE PROGRAMME - 2026.

• As we build towards the launch of this prestigious PB&A graduate programme for 2026, we are committed to creating a comprehensive curriculum that not only enhances the participants' knowledge but also prepares them for the dynamic landscape of private banking.
• The PB&A graduate programme 2026 will focus on real-world applications and provide invaluable insights into the intricacies of managing wealth for affluent clients. We look forward to welcoming the first cohort of aspiring Private Advisors and shaping the future of private banking together.
• PB&A graduate programme 2026 is an exclusive, contract-based initiative designed for top graduates in finance and investment aspiring to become elite Private Advisors.
• This programme offers practical training in wealth management, financial planning, and investment strategy, ensuring participants acquire the essential skills needed to effectively serve high-net-worth individuals.
• Candidates will be assessed on their performance upon completion, with the highest achievers receiving offers for permanent positions within the bank, thus facilitating a successful career in private banking.
• Requirements include a completed FAIS accredited NQF level 7 Undergraduate or NQF Level 8 Postgraduate qualification in fields such as BCom Investments, Financial Planning, Estate Planning, Financial Management, Accounting, or Economics (Only)

Closing Date: August 30, 2025 

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Job Description

• To participate in on-the-job training by attending meetings, shadowing staff members and researching information to be used in reports to gain practical experience in the business

PB&A GRADUATE PROGRAMME - 2026.

• As we build towards the launch of this prestigious PB&A graduate programme for 2026, we are committed to creating a comprehensive curriculum that not only enhances the participants' knowledge but also prepares them for the dynamic landscape of private banking.
• The PB&A graduate programme 2026 will focus on real-world applications and provide invaluable insights into the intricacies of managing wealth for affluent clients. We look forward to welcoming the first cohort of aspiring Private Advisors and shaping the future of private banking together.
• PB&A graduate programme 2026 is an exclusive, contract-based initiative designed for top graduates in finance and investment aspiring to become elite Private Advisors.
• This programme offers practical training in wealth management, financial planning, and investment strategy, ensuring participants acquire the essential skills needed to effectively serve high-net-worth individuals.
• Candidates will be assessed on their performance upon completion, with the highest achievers receiving offers for permanent positions within the bank, thus facilitating a successful career in private banking.
• Requirements include a completed FAIS accredited NQF level 7 Undergraduate or NQF Level 8 Postgraduate qualification in fields such as BCom Investments, Financial Planning, Estate Planning, Financial Management, Accounting, or Economics (Only)

Closing Date: August 31, 2025 

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Job Description

• To participate in on-the-job training by attending meetings, shadowing staff members and researching information to be used in reports to gain practical experience in the business

PB&A GRADUATE PROGRAMME - 2026.

• As we build towards the launch of this prestigious PB&A graduate programme for 2026, we are committed to creating a comprehensive curriculum that not only enhances the participants' knowledge but also prepares them for the dynamic landscape of private banking.
• The PB&A graduate programme 2026 will focus on real-world applications and provide invaluable insights into the intricacies of managing wealth for affluent clients. We look forward to welcoming the first cohort of aspiring Private Advisors and shaping the future of private banking together.
• PB&A graduate programme 2026 is an exclusive, contract-based initiative designed for top graduates in finance and investment aspiring to become elite Private Advisors.
• This programme offers practical training in wealth management, financial planning, and investment strategy, ensuring participants acquire the essential skills needed to effectively serve high-net-worth individuals.
• Candidates will be assessed on their performance upon completion, with the highest achievers receiving offers for permanent positions within the bank, thus facilitating a successful career in private banking.
• Requirements include a completed FAIS accredited NQF level 7 Undergraduate or NQF Level 8 Postgraduate qualification in fields such as BCom Investments, Financial Planning, Estate Planning, Financial Management, Accounting, or Economics (Only)

Closing Date: August 31, 2025 

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Job Description

• To ensure that the administration of a deceased estate is completed efficiently, professionally and profitably, to meet financial and revenue targets using the Administration of Estates Act 66 of 1965 and other applicable legislation

Hello Estate Administrator 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our Estates Specialist team, you will be surrounded by unique professionals with, diverse minds, and an adaptable environment that lives up to the promise of  staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can 

• Independently manage end to end Deceased Estates Administration in terms of the administration of estates act 
• Manage escalations. 
• Analytical thinker and ability to utilise legal background/knowledge to problem solve complexities that arise in estate administration. 
• Understanding and practical knowledge of Business entities, Estate Duty, 
• Capital gains and Income tax relating to deceased estates. 
• Good drafting skills and communication. 
• Ability and understanding of risk and compliance features within financial. (fiduciary) industry 

You will be an ideal candidate if you 

• Have a legal or deceased estates qualification (Preferably LLB, CFP or Estates Diploma qualification) 
• Minimum of 3 years’ experience administering complex deceased estates/high net worth clients within a Fiduciary environment 

You will have access to: 

• Opportunities to network and collaborate 
• A challenging working environment 
• Opportunities to innovate 

We can be a match if you are: 

• An experienced professional 
• Adaptable and curious 
• Able to analyse complex data sets 
• Thrive in collaborative environments 

End Date: July 5, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: June 27, 2025

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Job Description
Hello Future Client Experience Manager

• A Client Experience Manager is responsible for shaping the end-to-end customer journey and ensuring high satisfaction at every touchpoint. In this role, you will oversee the customer experience (CX) of our AI-driven virtual assistant and ensure it creates positive, engaging interactions for users. 
• This involves monitoring how customers interact with the virtual assistant from initial contact through resolution and implementing strategies to continuously improve those interactions. 
• In a financial services context, delivering an exceptional experience is especially critical – customer trust is paramount, and technology must be leveraged with a strong focus on customer needs to build and maintain relationships. As a senior member of the team, you will also lead a group of UX designers, aligning interface design and functionality with the desired client experience outcomes.

Key Responsibilities

• As the Client Experience Manager for the virtual assistant, your duties will encompass strategic planning, day-to-day oversight of customer interactions, and team leadership. Key responsibilities include: 
• Develop and implement a customer experience (CX) strategy for the virtual assistant, monitor and improve interactions using feedback and data analysis, and collaborate across departments to align performance with CX goals.
• Lead and mentor the UX design team to create customer-centric interfaces, track and report key CX performance indicators (KPIs) like NPS and CSAT, and leverage customer feedback for actionable insights.
• Optimize the customer journey across all touchpoints, resolve escalated complaints promptly, and ensure the virtual assistant content remains relevant.
• Train teams to consistently adopt a customer-centric approach, stay informed on industry trends, and present performance reports with actionable findings.

Key Skills and Competencies

• A successful Client Experience Manager should possess a blend of analytical, interpersonal, and technical skills. Critical skills and competencies include: Customer-Centric Mindset, Empathy and understanding of customer needs and concerns.
• Leadership: Ability to guide teams, foster collaboration, and manage performance.
• Communication Skills: Proficiency in articulating insights and building rapport with stakeholders.
• Analytical Skills: Data-driven approach to uncover actionable insights and improve CX.
• Technical Proficiency: Familiarity with CRM systems, CX tools, and virtual assistant technologies.
• Cross-Functional Collaboration: Expertise in coordinating efforts across departments.
• Adaptability: Continuous learning to keep up with evolving CX trends and technologies.
• Problem-Solving: Effective resolution of customer issues and operational challenges.
• Strategic Vision: Long-term planning to enhance the customer journey and achieve business goals.
• Experience: Over 5 years of customer experience management, preferably in financial services, with a proven track record in improving satisfaction and loyalty.
• Domain Knowledge: Familiarity with CX principles, digital customer service tools, AI-powered virtual assistants, and financial products.
• Leadership Experience: Demonstrated ability to lead teams, mentor employees, and coordinate cross-functional projects.
• Active Customer Engagement: Background in driving customer engagement or loyalty through feedback programs and retention campaigns.
• Marketing/Communication: Experience in campaign management, customer messaging, or brand management to align CX with brand strategies.

Required Qualifications and Experience

To be successful in this senior role, candidates should meet the following qualifications:

• Education: A bachelor’s degree in marketing, business administration, communications, or psychology is required.
• Advanced degrees, such as an MBA, are advantageous but not mandatory.

End Date: July 3, 2025

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Job Description

Hello Future Data Scientist II

• Welcome to FNB, the home of the #changeables and the Future of Generative AI.
• We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Are you ready to redefine possibilities in the world of AI?
• Join us and become part of a team that’s pioneering generative AI solutions to solve tomorrow’s challenges today.
• We are currently in search of a Data Scientist to plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.

Are you a data scientist who can:

• Take a hands-on approach to solving challenges, leveraging data-driven insights and innovative techniques.
• Work with large language models (LLMs) and generative AI, applying and fine-tuning cutting-edge methodologies.
• Develop and optimize machine learning models, including natural language understanding (NLU) techniques such as embedding models, transformer architectures, and sequence-to-sequence learning.
• Apply techniques like word embeddings (Word2Vec, GloVe, FastText), sentence embeddings, and contextual embeddings (BERT, RoBERTa, T5) to enhance language comprehension and downstream AI applications.
• Drive projects independently, translating business problems into AI-powered solutions with measurable impact.
• Stay curious and adaptable, continuously learning and improving in a fast-paced, evolving field.
• Translate business requirements into effective AI models, ensuring they align with strategic goals and business impact.
• Build, test, and deploy advanced analytical models that enhance decision-making, reduce risks, lower costs, and optimize efficiency.

We are looking for:

• A degree in a relevant field such as: BSc/MSc in Data Science, Statistics, Computer Science, or a related discipline.
• At least 5 years’ experience within data science.

Hands-on experience with:

• Python for data science, machine learning, and model development.
• Writing complex SQL queries and working with large datasets using SQL/SAS tools.
• Developing AI-powered workflows using CrewAI, Vector Databases (e.g., Pinecone, Weaviate), and orchestration tools.
• Monitoring and visualizing model performance with Grafana, MLflow, or similar analytics platforms.
• A solid understanding of machine learning principles, including neural networks, model optimization, and deployment best practices.

You will have access to:

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

End Date: July 3, 2025