Careers at Mimecast

We need to be there for our customers 24/7, so you’ll work to a rota and spend time building long-lasting relationships. Day to day, you’ll analyse events and identify security threats and scams using Mimecast and third party tools; provide customers with regularly scheduled reports; handle cases and take phone calls when needed; help customers out with Mimecast products when they your assistance; and provide support to anyone who needs it – whether that’s customers, partners, resellers or internal staff.

Requirements
You’ll need:

• Experience managing customer-facing implementations of 3rd party SaaS and IT services
• Experience with Microsoft, Google Apps or other email platforms
• A good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
• Experience of working with globally diverse customers
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems

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Overview

The Tax Compliance Analyst is a key employee responsible for ensuring the accurate and timely filing of non income tax returns for Mimecast North America and Mimecast Canada.  The Compliance Analyst will work with the other members of the global finance team to support Mimecast’s worldwide income tax function.  The successful candidate will have an acute sense of detail with a focus on accuracy in reporting and meeting deadlines in a timely manner.

Requirements

You'll need

• Three years general finance experience
• Strong computer skills, e.g., excel, and ability to quickly adapt to new technology
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, and process oriented that can develop and hold to specific project plans and timelines
• A strong working knowledge of G/L systems, preferably NetSuite and Avalara

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We are looking for high performing Customer Support Engineers to join its global service desk, from which all support, customer services and technical operations monitoring takes place. In this role you will provide support to the South African client base, as well as assist with global calls using our Follow the Sun model. 

Requirements
You'll need: 

• In depth TCP/IP Networking and internetworking knowledge
• Knowledge and understanding of Microsoft Exchange 2003, 2007, 2010 and 2013 and/or other mainstream
• messaging & collaboration platforms (Sendmail, Exim, Postfix, Domino or Groupwise)
• Server, network, and enterprise applications and/or systems integration experience
• Must be fluent in English and able to articulate technical issues clearly over the phone and in writing.
• A culture of service excellence and problem ownership
• Effective problem resolution and troubleshooting /root cause analyses skills and experience.
• A PASSION for excellent service and support!
• Experience of providing technical support to SMB and Enterprise Administrators
• Experience with Microsoft Active Directory
• Experience with email anti-spam and anti-virus solutions.
• Experience with the SMTP protocol and mail routing in general
• A background in technology and service operations
• Ability to establish and maintain effective working relationships with cross-functional teams
• Extremely strong organisational and time management skills