Technical Customer Support Engineer at Mimecast

We are looking for high performing Customer Support Engineers to join its global service desk, from which all support, customer services and technical operations monitoring takes place. In this role you will provide support to the South African client base, as well as assist with global calls using our Follow the Sun model. 

Requirements
You'll need: 

• In depth TCP/IP Networking and internetworking knowledge
• Knowledge and understanding of Microsoft Exchange 2003, 2007, 2010 and 2013 and/or other mainstream
• messaging & collaboration platforms (Sendmail, Exim, Postfix, Domino or Groupwise)
• Server, network, and enterprise applications and/or systems integration experience
• Must be fluent in English and able to articulate technical issues clearly over the phone and in writing.
• A culture of service excellence and problem ownership
• Effective problem resolution and troubleshooting /root cause analyses skills and experience.
• A PASSION for excellent service and support!
• Experience of providing technical support to SMB and Enterprise Administrators
• Experience with Microsoft Active Directory
• Experience with email anti-spam and anti-virus solutions.
• Experience with the SMTP protocol and mail routing in general
• A background in technology and service operations
• Ability to establish and maintain effective working relationships with cross-functional teams
• Extremely strong organisational and time management skills