Careers at Optimi Learning

Job Description

• College SA is seeking experienced and passionate education professionals to support adult learners completing the Amended Senior Certificate (ASC) in selected areas across South Africa. We are looking for qualified facilitators who are committed to learner success and making a meaningful impact through adult education. 

REQUIREMENTS

• BEd degree or PGCE qualification in a relevant field 
• Current SACE registration 
• Minimum 5 years' teaching experience in the FET Phase 
• At least 3 years' Grade 12 teaching experience 
• Strong CAPS curriculum knowledge 
• Flexibility to adapt to changing facilitation schedules at short notice 
• Own transport and ability to travel 
• Basic computer literacy 
• Criminal background check 

DUTIES

• Facilitate engaging and effective learning sessions 
• Provide academic support and interventions 
• Tutor and mentor adult learners 
• Prepare learners for assessments and examinations 
• Maintain learner attendance and progress records 
• Submit required reports within agreed timelines 
   

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Job Description

• Optimi is looking for a customer-focused, resilient, and target-driven individual to join the team as a Retentions and DebiCheck Consultant. The ideal candidate should have a passion for delivering exceptional customer service, building lasting client relationships, and driving customer retention while managing DebiCheck processes in a fast-paced environment.

REQUIREMENTS

• Grade 12.
• Sales/Marketing qualification (advantageous).
• Minimum 2 years' sales-related experience.
• Experience in customer retention, outbound calling, or a contact centre environment (advantageous).
• Proficient in MS Office.
• Fluent in English (written and verbal)

DUTIES

• Engage with existing clients to retain enrolments and strengthen customer relationships.
• Handle customer retention and cancellation enquiries in line with company procedures.
• Build positive client relationships to encourage loyalty and long-term retention.
• Monitor and manage daily DebiCheck mandates.
• Initiate DebiCheck mandates where required.
• Review Beginning of Day, Data File, and End of Day reports.
• Escalate system-related issues requiring intervention.
• Conduct outbound retention, finance-awaiting, and DebiCheck campaigns.
• Understand client requirements and recommend suitable educational solutions.
• Convert sales opportunities in line with monthly targets.
• Follow approved inbound and outbound call processes and quality standards.
• Assist walk-in clients where required.
• Maintain accurate customer records and sales information on internal systems.
• Prepare and distribute daily reports and provide reporting support to management.
• Identify trends and recommend process improvements.
• Adhere to scheduled working hours and complete all call-related administration accurately.
• Assist colleagues with overflow work, including leads and customer tickets.
• Reassign unassigned tickets and leads to ensure timely follow-up.
• Support team objectives through collaboration and perform additional duties as required.