CAREER OPPORTUNITY
- Santam Agriculture has a career opportunity for a Business Head: ROA and Parametric Crop Insurance who will be based at their Alice Lane office
KEY RESPONSIBILITIES
- Define and execute a clear vision and growth strategy for the solutions in parametric insurance business, including new product development (e.g., climate risk, supply chain disruption solutions) in South Africa and the Rest of Africa.
- Lead the design of customized agricultural solutions using data and technology, collaborating with internal teams (tech, operations, actuarial).
- Establish pre-agreed triggers, data sources, and payout mechanisms for various perils (e.g. parametric products, natural catastrophes, weather events).
- Ensure robust risk assessment and modeling, balancing risk retention and transfer (including to reinsurers), and address basis risk.
- Cultivate strong relationships with internal stakeholders, brokers, reinsurers, data providers, and clients; negotiate reinsurance program placements and manage global service provider interfaces.
- Oversee operational aspects, ensuring efficient claims processing and policy administration, with a focus on rapid, automatic payouts and transparency.
- Ensure compliance with regulatory frameworks and implement strong compliance and ethical practices.
Additional Responsibilities
- Design and implement growth strategy for parametric insurance in South Africa.
- Build the function and identify new business opportunities, customer segments, and revenue streams.
- Develop and manage a robust sales pipeline; ensure consistent deal closures in profitable segments.
- Forge partnerships with insurers, reinsurers, agri-input companies, and government agencies.
- Generate, qualify, and nurture leads; tailor sales strategies to parametric product models.
- Collaborate cross-functionally to deliver custom solutions.
- Monitor market trends, climate risk data, policy shifts, and competitor offerings.
- Where required represent the company at forums, conferences, and exhibitions.
- Build and mentor a lean team; deliver performance reports and business insights to Executive leadership.
QUALIFICATIONS AND EXPERIENCE
- Master’s or Bachelor’s degree in Business, Insurance, Agriculture, Climate Science, or related field.
- Minimum 6 years’ experience in business development, preferably in parametric or climate-risk insurance, reinsurance, or rural financial services.
- 1 - 2 years of experience within a leadership role.
- In-depth understanding of parametric insurance products, climate data, and risk triggers.
- Strong negotiation, communication, and stakeholder management skills.
- Entrepreneurial mindset, strong execution skills, adaptability, and willingness to travel extensively, especially to risk-prone or underserved regions.
- Preferred: Experience in insurtech, parametric product design, reinsurance, or agri-fintech; existing relationships with insurers, reinsurers, government bodies, and institutional clients; familiarity with data platforms (weather, satellite, etc.) and digital insurance infrastructure.
COMPETENCIES
- Strategic thinking and business development skills.
- Strong relationship-building and negotiation abilities.
- Excellent communication and presentation skills.
- Financial acumen and budget management.
- Ability to lead and coordinate teams effectively.
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The role
- Santam’s Brand and Marketing team is seeking a commercially astute and growth-oriented Marketing Manager to support Strategic Partnerships and Kandua.
- This is a strategic marketing leadership role supporting ecosystem growth, platform scaling, and enterprise partnerships. The role will be based at either the Head Office in Bellville, CPT or the Santam Office in Sandton, JHB.
- The role will report to the Head: Brand and Marketing but will directly work with and support Santam Strategic Partnership and Kandua
What will you do?
- This role sits at the intersection of brand, ecosystem growth, and commercial enablement. The successful candidate will translate partnership and platform ambitions into measurable brand equity, demand generation, and revenue impact while ensuring alignment with Santam Group Brand standards.
- To drive growth, trust, and market preference for Strategic Partnership and Kandua by building, managing, and extracting value from strategic partnerships, while elevating the brand proposition across priority customer segments and partners. This role sits at the intersection of partner ecosystem development, brand marketing, and commercial enablement, ensuring partnerships translate into measurable brand outcomes and revenue impact.
To drive profitable growth, trust, and market preference for:
- Santam Strategic Partnerships
- Kandua
by building differentiated propositions, scaling demand and supply growth engines, and embedding AI-enabled, data-driven marketing capability.
The role spans two interconnected mandates:
Strategic Partnerships Marketing
- Develop and implement an integrated marketing strategy that enables profitable growth for Strategic Partnership. This includes, but is not limited to marketing strategy development, planning and execution within the guidelines of the Santam Group’s overall Brand and Marketing strategy:
Drive marketing enablement and positioning across Santam’s partner ecosystem, including:
- B2B and B2C partnership marketing
- Embedded insurance and ecosystem propositions
- Value proposition articulation across different distribution environments
- Cross-sell and portfolio penetration enablement
- Partner co-marketing and co-branding frameworks
Key Outcomes:
- Clear and differentiated partner positioning
- Growth in partner-led revenue
- Increased adoption and penetration across partner bases
- Measurable brand impact within partner ecosystems
Kandua Marketing
- Develop and implement an integrated marketing strategy that enables profitable growth for Kandua. This includes, but is not limited to marketing strategy development, planning and execution within the guidelines of the Santam Group’s overall Brand and Marketing strategy
- Support positioning Kandua as:
- South Africa’s most trusted property services brand
- A leading property services platform
- The infrastructure layer for property services
- Derive Growth across:
- Consumer segment
- Enterprises
- Kandua Pro (Supply-Side Growth)
- Conversational & AI-Led Marketing
What will make you successful in this role?
KEY ACCOUNTABILITIES
- Develop and execute an integrated marketing strategy for Strategic Partnerships and Kandua
- Translate insurance propositions into partner-aligned narratives
- Align all activity to Santam Brand governance and strategy
- Build measurable growth frameworks
- Enable ecosystem driven revenue growth
- Influence of senior stakeholders including Exco level leaders
- Develop and manage annual marketing budgets
- Build AI-enabled, data driven marketing processes
- Monitor competitive activity and adjust positioning accordingly
SUCCESS MEASURES
- Partner driven revenue growth
- Increased cross-sell penetration
- Customer acquisition and retention metrics
- Platform adoption (APIs / AI / embedded distribution)
- Brand trust and awareness indicators
- Campaign ROI and performance marketing efficiency
Qualification and experience
- Relevant 3 years Bachelor’s business/marketing degree or equivalent
- At least 8 to 10 years related marketing experience,
- Minimum 4 years in financial services, B2B/B2C marketing with a proven track-record of strategic marketing capabilities.
- Thorough knowledge of the advertising, media and digital industries across all marketing disciplines and digital platforms
Proven experience in:
- Developing and executing digital content, retention and attraction strategies.
- Ecosystem or partnership marketing
- Digital performance marketing
- Enterprise marketing
- Marketplace or platform models
- Thorough understanding of the advertising agency processes and work methods
Skills
- Strategic marketing leadership
- Strong commercial acumen
- Growth and performance marketing expertise
- Brand positioning and narrative development
- Enterprise and ecosystem marketing
- Data analytics and performance measurement
- Effective communication, stakeholder influence, and executive presence
- Budget and project management
- AI adoption and automation mindset
- Thorough knowledge of the advertising and media industry and digital media platforms
- Strong interpersonal skills with the ability to work in a multi-disciplinary team and cross functionally with business partners.
- Sound budget management skills.
- Computer literate (Excel, Word and PowerPoint)
Competencies
- Strategic thinking and partner positioning capability
- Strong business acumen and macroeconomic awareness
- Analytical and decision-making capability
- Leadership and cross-functional collaboration
- Innovation and problem-solving
- Ability to operate at senior stakeholder level.
- Ability to execute at pace in a complex environment.
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CAREER OPPORTUNITY
- This career opportunity is available at Santam for a Motor Claims Relationship Manager and will be based in the Motor Claims South Region, Gqeberha.
WHAT WILL YOU DO?
- Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area. Provide technical support and deliver a high-quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair process and delivering superior client service.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Monitor and control the following MBR’s KPIs:
Smart Repairs:
- Smart repair technology
- Repair vs replacement
- Support Assessing team
- Manage and handle complaints
- Application of below business standards:
- Normalise Cost Ratio (NCR)
- Average Repair Cost (ARC)
- ARC plus Ancillary Cost (ACPC)
- Utilisation of alternative and green parts
- CAP, Used and Refurbished
- Paint, Labour and Parts Ratio
- Difference in Quotations vs 1st Authorization
- Difference in 1st Authorisation vs FRC
- Difference in Quotation vs FRC
- Additional cost after FRC
- Management/Support of MBRs/Santam systems as below:
- Abuntex / Quoting solutions
- Qapter Connect
- AudaAudit
- RPM
- Parts Procurement Systems
- AudaTarget
- Initiate, lead and manage Supplier Performance Measurement meetings as per schedule
- Monitor and identify trends, agree action plan and monitor compliance (improvement and progression)
- Training, upskilling and coaching of Motor Body Repairers
- Manage supplier capacity
- Create weekly and monthly reports for feedback
- Project and change management
- Managing catastrophic events
QUALIFICATIONS AND EXPERIENCE
- Matric
- VDQ Professional qualification, or Automotive Body Repairer, or Automotive Mechanic
- At least 5 years Motor Assessing Experience
- Expert Abuntex user with in depth knowledge of Abuntex products such as Qapter connect , AudaTarget (NCR) , AudaInvoice, parts Procurement systems Abuntex Certified
- Management Experience (advantageous)
- Supply Chain Management experience (advantageous)
- Stakeholder and Vendor Management experience (advantageous)
KNOWLEDGE AND SKILLS
- Communication skills to effectively communicate with internal and external stakeholders, MBR’s and Assessors
- Effective crises management during workload changes
- Working with people
- Planning and organising
- Coping with pressure and setbacks
- High level of negotiation skills
- Performance management
PERSONAL ATTRIBUTES
- Results driven
- Excellent communication skills, written and verbal
- Excellent decision-making ability
- Leading and supervising
- Good organizational skills
- Flexible and adaptable
- Client service focus
- Cultivates innovation
- Analytical thinking
- Influential
- Sound business acumen
- Coaching and development
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