Hot Jobs at Huntswood

Job Overview

• Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.
• Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.
• You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.

Job Responsibilities

•  You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish.  It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations. 

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in Insurance Claims (Local or International)
• Proven experience in the insurance space
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Assisting customers with their insurance claims.
• Handling customer enquiries via email and telephonically.
• Proactively identify issues and problems before they arise.
• Assist with escalated calls and complaints in line with procedures.
• Providing world class customer service to international clients.
• Working with various parts of the business to resolve issues

 Preferred Skills

• RE 5
• FAIS

Required Knowledge

• Computer literate

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About the Role

• To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

Responsibilities

Performs all industrial / employee relations activities

• To provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
• To facilitate/cheer all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes.
• Mitigate and defend Industrial relations risk at the CCMA.
• Actively identifies gaps, proposes, and implements changes within contractual frame works and organisational policies.
• Driving Employment Equity and ensuring adherence to policies.
• To ensure compliance to legal, business and client requirements.

Acts as performance improvement driver and provokes positive changes in people management

• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Promotes performance management and calibration sessions.
• Proposes changes for continuous improvement.

Identifies poor performance and implements measurable change to yield positive outcomes

• Building strong business relationships with all stakeholders at organisational level
• Acts as a single point of the contact for the employees and managers in the business unit.
• Proactively supports the delivery of People Processes.
• Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions.
• Analyses client feedback and processes and use this feedback to ensure service enhancements.
• Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured.
• Performs a support role for the business by ensuring collaboration and pro-active communication between departments.
• Presentation of MBR and suggestions about change management
• To provide meaningful reporting to facilitate business decisions.

Managing absence and attrition

• Reviewing exit information and driving positive change.
• Performing stay interviews.
• Identifying proactive measures reduce and mitigate attrition.
• Facilitate employee ambassador sessions and collaborate with respective departments to yield positive change.

Compiling of impactful reports

• Work closely with all stake holders to understand reporting requirements and compiling necessary reports to impact positive change.

Participating in the design and delivering of people and business projects

• Liaising with the People Projects Partner and other stake holders to timeously contribute to the successful delivery and completion of people and business-related projects.

Minimum Requirements

• Grade 12 or equivalent NQF level qualification
• HR tertiary qualification or equivalent
• 3-5 years’ experience in an HR Business Partner, HR Manager or HR Generalist role
• Previous experience in a call centre advantageous Strong MS Excel and PowerPoint skills

Required Skills 

• People Management Skills; mentor and drive people development; ensure high levels of employee engagement
• Strong and adaptable communication skills with the ability to influence and motivate
• Active Listening skills
• Coaching Skills; ability to deliver constructive feedback
• Planning and Organisational Skills; defining performance standards and meeting service levels;
• manage resources; good time management
• Good interpersonal skills
• Strong analytical abilities; ability to collate, manage and analyse data
• Adaptability / Flexibility
• Problem solving skills and adept at trouble shooting
• Resilient approach and the ability to manage under pressure
• Knowledge of legislative requirements
• Excellent decision-making skills

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Job Overview

• Huntswood is looking for Customer Service Advisers to join our global team.
• Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service 
• USA experience advantageous

Required Skills

• Customer Service and Sales experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach