Job Opportunities at FirstRand group

Purpose

• To ensure that the Group Physical Security policy is consistently applied and adhered to address and adequately manage physical security related risks within the Group. Responsible for the provision and operation of physical security, promoting a customer focused, positive security culture, to provide a safe and secure environment

Experience and Qualifications

• Minimum Qualification - Matric Certification
• Preferred Qualification - Certificate/Diploma in Security
• Close protection certificate
• Defensive and offensive driving certificate
• Firearm competency / Business purpose accredited
• Valid driver’s license
• First responder level first aid training
• Verified PSIRA Certification grade A certified by SAPS
• Proficient in reporting and communication at management levels
• Possess good skills in PowerPoint, Excel, Word, and other Microsoft Office packages
• Accurate investigation and production of level 4 incident reports with documented transmission to HOD
• Full knowledge of giving evidence
• Understanding of courts and court procedures
• Use of close protection vehicle techniques and route selection
• Threat and risk assessment continuously and Surveillance awareness

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
• No Referral plan is assigned to this job

Responsibilities

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Conduct risk assessments to identify potential threats and implementing appropriate security measures to prevent any harm or danger to the client
• Provide close protection services to clients, including but not limited to escorting clients to and from various locations, providing personal security, and monitoring the client's surroundings for potential threats
• Plan and implement security measures for events, conferences, and meetings attended by clients
• Maintain a high level of vigilance and situational awareness, including monitoring and responding to any potential security breaches or suspicious activity.
• Liaise with local law enforcement and security personnel as needed to ensure the client's safety and security
• Conduct regular assessments of the client's security arrangements and implementing changes as necessary to improve the client's safety
• Prepare detailed reports and providing recommendations to the client and other key stakeholders on security matters
• Maintain confidentiality and professionalism
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Conduct SOS risk analysis and conduct threat and risk assessment continuously
• Management of sub-contractors pertaining to operations, communication, and new projects
• Ensure the correct Occupational Health & Safety Procedures are followed within the operations division as a whole
• Effective daily liaison with the HOD and operational management
• Advice and design proactive procedures to stay up to date with current crime related issues
• Generate intel on local crime in the area
• Generate weekly reports on general crime in the area
• International SOS risk analyses
• Conduct premises risk analyses international
• Confirm access Policies and Procedures are followed as set out by the HOD also advice and design on new projects

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Purpose

• To manage the design and implementation of appropriate and sustainable solutions and ensure effective collaboration and intergration across product houses, business units and segments

Experience and Qualifications

• Minimum Qualification - Relevant Degree
• Preferred Qualification - Relevant Post Graduate
• Experience - 5 to 8 years experience in a similar environment, of which 2 to 3 years ideally at management level
• Knowledge Required : Solution viability assessment and business case orientation
• Strong understanding of business process definition and re-engineering requirements
• Strong understanding of project management and system, data or business testing requirements principles
• Experience in documenting and implementing complex and/ or multiple projects/ initiatives in line with business vision and strategy
• Experience in the analysis and compilation of business information and intelligence
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap)

Responsibilities

• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Coordinate teams to ensure end to end implementation of prioritised and approved solutions for relevant product house, business unit or segment
• Ensure effective analysis of data for identification of opportunities for efficiencies and growth in business
• Manage and support team in designing customer centric and sustainable solutions, products, enhancements and business cases and ensure effective integration across channels thereby delivering on the strategic objectives of product house, business unit or segment
• Enable an inclusive culture that upholds FNB's diversity and transformation guiding principles
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
• Apply a customer-centric approach to ensure customer satisfaction

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Purpose

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

Experience and Qualifications

• Minimum Qualification : Grade12 or relevant tertiary qualification
• Experience : 2 to 3 Years related experience or qualified by extensive experience
• Person must not be an unrehabilitated insolvent

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Responsibilities

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Provide accurate and reliable sales and service statistics
• Manage own development to increase own competencies

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purpose
To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System 
 
experience and qualifications

• Minimum Qualification - Relevant Diploma
• Preferred Qualification - Relevant Postgraduate Degree in Computer Science and Information Systems majoring in Human Computer Interaction (HCI), Usability Engineering or Inform
• Experience - 3 to 5 years experience in a similar environment
• Additional Knowledge - Construct user journeys in Freehand an translate them into screen flows experiences using Sketch
• Sync, organize, share, and collaborate screen flow experiences with project stakeholders using InVision
• Provide guidance and rationale on UX best practices and standards
• Web, Mobile and App Design