Open Positions at Community Schemes Ombud Service (CSOS)

Job Description

• To account for the CSOS programmes regularly to the Board, through the Chairperson, the Executive Authority, and other relevant organisations.
• To account to the Board on the strategic affairs of the Community Schemes Ombud Service.
• Oversee an efficient and effective dispute resolution mechanism for Community Schemes.
• Oversee the regulation of Community Schemes to ensure their good governance.
• Oversee appropriate administrative systems for the safe custody and control of Schemes Governance documentation.
• Oversee the provisioning of customer education as an integral part for the good administration of the Community Schemes.
• Manage the affairs of the Community Schemes Ombuds Service by overseeing the development and implementation of the strategic business plan of the organisation.
• To oversee the development of the Strategy for the organisation.
• Ensure the growth of the organisation through devising and implementation of sound and sustainable funding models.
• Ensure financial viability, by implementing efficient levies collection model.
• Ensure proper financial management regarding financial planning and reporting, revenue, and expenditure.
• Ensure alignment of the CSOS long-term strategic plan, APP and business plans to the overall regulatory and legislative requirements of CSOS’s financial plan.
• Establish strategic partnerships with key stakeholders in order to achieve business objectives.
• Ensure availability and effective utilisation of resources to support the overall strategy of CSOS.
• Ensure compliance to legislation and regulatory frameworks.
• Identify stakeholder and partner requirements synergistic to CSOS in order to support the execution of the strategic priorities.
• Ensure execution of all Board’s directives.
• To chair EXCO and present Operational Reports to the Board, periodically, including attending to matters from the Ministry and the Department of Human Settlements as per the Board Delegation of Authority.
• Lead the implementation of the corporate governance framework to ensure clean administration.

Job Requirements

• A Master’s degree in Law.
• A postgraduate qualification at Master’s level (MBA / MBL) or equivalent will be an added advantage.
• A minimum of 15 years’ working experience, 10 of which must have been in an executive or senior management role in public or private sector organisations.
• A proven record of good governance, financial and business administration, and strategic reporting.
• Knowledge and experience in dispute resolution.
• Knowledge of the Community Schemes environment including Sectional Tittles, Home-Owners Associations or similar environment; and
• Understanding of the legislative environment of government is required.

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Job Description

• Provide strategic leadership on dispute resolution.
• Oversee the implementation of Case Management System (CMS), as well as developing
• Appropriate records management framework protocols and policies and ensuring these are rolled out in each Province;
• Ensure proper streamlining and standardization of processes in all the Provinces;
• Collation, and consolidation of all complaints referred, conciliations and adjudications nationally;
• Consolidate quarterly reports on all disputes from all Regional Offices and submit to the Chief Ombud;
• Monitor trends in terms of the nature of disputes referred to the CSOS;
• Oversee the quality assurance of Adjudication Orders and implementation of Adjudication Orders;
• Oversee the development and management of the CSOS Research and knowledge management strategy;
• Develop and provide direction in the development of the Unit's business strategy;
• Provide continuous leadership, supervision, training and development of department staff ensuring an effective and motivated team;
• Prepare budget, monitor and manage financial expenditure within the Unit.

Behavioural Competencies:

• Analytical skills
• Assertive
• Attention to detail/Accuracy
• Conflict management
• Decision-making skills
• Decisiveness
• Honesty and Integrity
• Negotiation
• Planning
• Service oriented

Job Requirements

• A minimum NQF level 8 formal qualification in Law.
• An LLM Degree will be an added advantage.
• Alternative dispute resolution training or diploma will be an added advantage.
• Admitted Attorney.
• A minimum of 7-12 years’ experience at senior management and executive level in public sector organisations.
• Extensive knowledge of Dispute Resolution, Commercial Law and Law of Contract.
• Extensive knowledge of and experience in strategic planning as well as statutory reporting.
• Business and performance measurement skills (strategic, operational and financial).
• The ability to travel nationally.

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Job Description

• Provide expert guidance and support to the Board, committees, and Executive Management on governance and legal matters.
• Facilitate Board strategy sessions, efficacy reviews, and ensure effective alignment of Board and Executive functions.
• Ensure statutory compliance and manage legal, governance, and risk frameworks.
• Oversee meeting management, minute-taking, and reporting for shareholders and Board meetings.
• Manage Board member tenure, auditor appointments, and reporting obligations to Parliament and stakeholders.
• Lead litigation matters with external counsel support.
• Develop and maintain business ethics, whistleblowing policies, and company codes of conduct.
• Provide legal advice and risk management inputs on contractual negotiations.
• Coordinate induction for new Board members and maintain statutory records and registers.
• Represent the organisation externally to stay abreast of industry developments.
• Lead and develop the Company Secretariat team to deliver high performance aligned with organisational goals.

Job Requirements

• A minimum NQF level 8 formal qualification in Commerce / Law / Corporate Governance or equivalent.
• Registration as a Chartered Secretary (CIS).
• A Master’s Degree / MBA / MBL or equivalent will be an added advantage A minimum of 7 - 12 years’ experience in Company Secretariat roles at executive level in public sector organisations.
• Extensive experience in rendering corporate governance, risk management, internal controls, legal advisory and relevant company secretarial functions to Governance Structures.
• In-depth knowledge of the Companies Act, King IV Report on Corporate Governance, PFMA, CSOS Act, Treasury Regulations and other relevant legislation.
• Exceptional communication skills; able to build and maintain trust with Board, CEO, and Executive Management.

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Job Description

• Provide strategic leadership to the Division
• Ensure effective financial planning, budgeting and preparation of annual financial statements.
• Co-ordination and preparation of strategic financial plan i.e. Budgets & Forecasts for the CSOS.
• Drive Business Intelligence - structure, interpret Data and implement processes into the CSOS’s operations, building a clear roadmap of the direction the business needs to take to achieve its financial objectives.
• Lead the implementation and maintenance of an effective system of expenditure control
• Oversee the formulation of an effective revenue management strategy
• Co-ordination and preparation of strategic financial plan i.e. Budgets & Forecasts
• Develop and consolidate the five (5) year and annual budgets that supports the overall CSOS Strategic Plan and annual business plan.
• Responsible for implementing and monitoring effective financial and risk control systems
• Oversee the management of Supply Chain Processes and CSOS Assets
• Oversee the integrated internal control framework (systems, policies, and processes)
• Ensure the preparation of monthly accounting records in line with generally acceptable accounting standards, practices and procedures.
• Oversee the financial reporting of the CSOS to the Shareholders
• Carry out financial risk assessments
• Plan and coordinate both the internal and the external audits
• Manage company compliance to laws and regulations i.e. Financial (IFRS), GRAP, Company (Companies Act), Taxation (Income Tax Act), Exchange Control and liaise with the relevant stakeholders.
• Proactively introduce improvement opportunities in line with best practice to optimise business success.

Behavioral Competencies:

• Conflict management
• Negotiation
• Planning
• Analytical skills
• Decision-making skills
• Assertive
• Attention to detail/Accuracy
• Honesty and Integrity
• Decisiveness
• Service oriented

Job Requirements

• A minimum NQF level 8 formal qualification in Financial Management / Accounting or related.
• Chartered Accountant (CA(SA).
• A minimum of 7-12 years’ experience at senior management and executive level in Finance or Financial Accounting, especially within large/ national entity and/or public sector organisation.
• A Master’s Degree / MBA / MBL or equivalent will be an added advantage.
• Knowledge of financial and management accounting and tax.
• Knowledge of supply chain management framework.
• Knowledge of financial reporting and preparation of annual financial statements.
• Knowledge of PFMA, Treasury Regulations, GRAP, IFRS, CaseWare, Income Tax Act and other statutory requirements.
• Knowledge of good governance.
• General knowledge of broader political, economic and social environment.
• Advanced MS Office (Word, Excel, and PowerPoint).
• Accounting, asset, financial reporting and payroll packages.
• Policy Development.
• Budgeting

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Job Description

• Prepare and issue Notices of Set down for all Conciliation hearings inviting parties to a formal conciliation hearing
• Chair the conciliation sessions and assist parties to find a resolution.
• Draft a Settlement Agreement and ensure that it is signed by both parties.
• Prepare and Issue Notices of Non-Resolution and Referral to Adjudication on all disputes that are not resolved.
• Excellent case management and closure of all matters within the prescribed time limit.
• Perform administration within accepted standers and submit reports to the Complaints Manager.

Job Requirements

• Bachelor’s degree in Law (NQF 7)
• 3 – 5 years of experience in the dispute resolution environment
• Administration skills
• Self-starter
• Attention to detail
• Presentation skills
• Understanding of the case management process.
• Knowledge in the reporting and processing of cases in the dispute resolution environment.
• Knowledge of current professional standards and of the Community Schemes environment.
• Knowledge of the CSOS Act and other legislation.
• Understanding of systems and information systems.