New Openings at Accor Hotel

Job Description

Scope of Position:

• Having completed and apprenticeship and/or achieved trade recognition, a Commis Chef works as part of the kitchen team. Engaged in cooking, baking, pastry cooking or butchering duties.
• This position involves food preparation and presentation with flair for breakfast, lunch and dinner for A la Carte, room service, functions and buffet service.
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Demonstrate commitment to customer service for internal and external customers.

Specific duties, responsibilities & Key performance areas

Responsibilities:

• Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Order necessary foods according to proposed business demands.  Consult with Executive Chef for guidance and authorisation of order.
• Liaise with Restaurant employees regarding the availability of menu items, additions to the menu and any relevant changes.
• Work with and co-ordinate the work of apprentices in the preparation and production of food as required.
• Prepare and ensures availability of mise-en-place as required.
• Keep all working areas clean and tidy.  Ensure all equipment is maintained, serviced and cleaned.  Report any problems to the Executive Chef.
• Attend daily shift briefings to kitchen colleagues
• Promote a Fun/ Professional and Disciplined work environment
• Support & Motivate kitchen colleagues
• Actively share ideas, opinions & suggestions in daily shift briefings
• Ensure storeroom requisitions are accurate to minimize repeat visits
• Perform tasks to the standards & expectations set forth
• Promote Health and Safety at all times
• Ensure proper hygiene as per Municipality and Health & Safety requirements
• Complete all grooming, spot check and temperature control sheets as required
• Maintain cleanliness and proper rotation of product in all chillers
• Minimize wastage/ spoilage
• Communicate daily with supervisors to ensure open lines of communication
• Complete assigned tasks in an efficient and timely manner
• Strives to improve ‘Trustyou’ results for Food Quality
• Daily checks of all mise en place to ensure freshness & quality standards
• Performs any other reasonable duties as required by the department head
• Assist and liaise with chef on duty as required

Qualifications

• Has worked in a 5 Star Hotel or luxury brand Hotel for a minimum of 1 year. Previous culinary experience an asset.
• Culinary School and/or Hospitality diploma is an asset
• Food Hygiene and Safety trained
• Strong communication skills
• Enthusiastic and with outgoing personality who is very guest driven
• Ability to work in a fast paced environment

Additional Information

• The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
• The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
• Abide by Accor policy on EEO and Harassment in the workplace
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
• The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
• Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
• Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
• Practice Safety at all times including constant awareness of safety hazard
• Reports to work on time and according to posted schedule
• Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
• Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives

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Job Description

• Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
• This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
• Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
• Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
• Produce reports and statistics as requested by the Group Services Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
• Manage Group payments, cancellations, rooming lists and terms and conditions.
• Maintains a precise filing system for all Group reservations and correspondence.
• Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
• Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
• Maintains control of Guest History and implement policy and procedures.
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
• Clear communication with all staff in relation to all group related topics.
• Ensure VIP and complimentary room night procedures are adhered to.
• Ensure Accor brand and company standards are implemented and updated.
• Ensure security and safety procedures are updated and implemented
• Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.
• Promotes positive working environment by developing positive team spirit.
• Setup of confidential contracts and agreements
• Other duties as requested.

Qualifications:

•  Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
•  Strong organizational and time management skills.
•  Ability to read and comprehend rules, regulations, policies and procedures.

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Job Description

• Provide a warm, engaging welcome to all Guests and visitors at the Hotel
• Maintain a good relationship with all taxi drivers
• Ensure the traffic of front entrance is in good order at all times
• Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
• Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner
• Organize taxis for all in-house Guests and patrons
• Ensure all patrons or Guest’s cars are parked properly with care
• Make Guests aware of any dents/ scratches before issuing of valet ticket
• Liaise with valet staff for parking and collecting of cars
• Ensure a high awareness of security at all times
• Be aware of all functions that are taking place in the hotel and to direct Guests to the correct destination
• Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
• Maintain amicable and co-operative working relations with other departments in the Hotel
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Be aware of the departmental rota and to always be on time for duty
• Other duties assigned.

Qualifications

• Proficient in English (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while    remaining calm and collective
• Must be flexible in terms of working hours and willing to work overnight
• Prior experience in customer service an asset