Current Job Openings at Fancourt

Qualifications & Experience:

• Grade 12 or equivalent;
• A Sports / Club Management Diploma will be an added advantage;
• A valid driver’s license will be an added advantage;
• A minimum of 3 years’ experience working in a 5-star hotel & resort gym / sports / golf club environment at a supervisor or manager level;
• Understanding of children’s activities, golf, cycling, hiking, tennis, and various other sporting codes on offer at Fancourt;
• General knowledge of local authority and government regulations pertaining to employee and public health and safety;
• Thorough understanding of golf (the rules, etiquette, training, equipment, related service, etc.) & facilities management;
• MS Office (Excel, Word, Outlook, PowerPoint) skills and experience on ERP systems.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

• Ensure the successful planning and execution of new, innovative guest and member activities as part of the leisure offering that will generate revenue and continue to draw participation;
• Participate in the planning, and ensure successful preparation and rollout of exiting, appropriate, and balanced season / festive activities;
• Ensure marketing & communication initiatives are successfully rolled out to ensure maximum exposure and awareness of leisure centre and leisure centre activities / offerings;
• Research and implement latest trends relevant to the leisure offering on the resort – incorporate appropriate information into the leisure offering to ensure the leisure centre and golf academy are meeting and exceeding guest and member expectations;
• Ensure that all facilities are maintained to set legal and industry standards;
• Co-ordinate daily Sports & Leisure, and Kids Club operations;
• Maximize profitability and efficiencies of the sports & leisure department and making sure it tracks against the targets and budgets;
• Recruit, train and develop staff;
• General staff management and performance management;
• General administrative duties including stock takes and ordering of stock for the department and pool & pool loungers;
• Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
• Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports;
• Ensure special requests for child care (special needs, babysitters, etc.) are met.

go to method of application »

• The ideal candidates will be a good communicator, friendly and guest centric. A minimum Grade 12 or equivalent, with 5 years working experience as a waiter in a 4* or 5* environment and computer literacy on MS Office and Micros are required.  
• Your Hospitality qualification and working knowledge of SAP and Guest Connect will be an added advantage. You must be able to work in a fast paced environment and have a passion for working with people. 

Duties include, but are not limited to: 

• Maximising customer satisfaction at all times;
• Increasing sales and revenue;
• Supervise and manage all casual & permanent staff activities within the restaurant;
• Opening and closing of Restaurant and store rooms;
• Assist with stocktaking of operating equipment and Food and Beverage items;
• Ensure charges and billing according to function sheet.

go to method of application »

• The position requires that the candidate have a minimum qualification of Grade 12 or equivalent, and a hotel management / tourism diploma would be advantageous. The ideal candidate must have 2 years’ experience in a similar position in a hospitality environment. Competency in MS Office are essential. 
• The ideal candidate must be able to work in a fast paced environment and must be deadline orientated, and able to work under pressure. The ideal candidate will have excellent communication, planning, and time management skills. The ideal candidate must be detail orientated and organised, with an understanding of the demands within the hospitality industry.

Duties include, but are not limited to: 

• Administrative tasks which include drafting letters and documents, preparing and printing documents, and distributing dockets;
• Processing all stock orders accurately on SAP & perform certain administrative duties with regards to stock takes;
• Accurate record keeping of stock, breakages, guest profiles and staff rosters;
• Assist Manor House staff with the delivery on guest expectations & general administration duties;
• Responsible for the issue of guest amenities – recording and restocking;
• Service guests in the absence of a Service Assistant/Manager;
• Handling guest requests and follow-up with them;
• Handle and guard confidential information.

go to method of application »

Qualifications & Experience:

• Grade 12 or equivalent, with Accounting until Grade 12 as a subject,
• Advanced competency in MS Excel,
• Experience and competence in a well-known accounting software package.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

• Creating purchase orders and sending out to the relevant suppliers;
• Follow up on outstanding purchase orders on various suppliers;
• Assisting with stock takes and processing stock take results;
• Assist with stock management in outlets.

Other requirements:

Critical attributes that will contribute to successful placement and job success:

• Knowledge of and competence in customer service, administrative work processes, mathematical reasoning and calculus methods/principles,
• Skills and abilities must include active listening, critical thinking and reasoning, reading comprehension, time management, problem sensitivity and information ordering,
• Must be prepared to work weekends & Public Holidays, as and when needed.

go to method of application »

• The ideal candidate will have excellent telephonic skills, a flair for up-selling and a keen eye for detail. Minimum of Grade 12 or equivalent, a knowledge of MS Office suite and at least 1 years work experience in reservations, sales or customer services.  Golf knowledge would be a further advantage.

Duties include, but are not limited to: 

• Reservations and enquiries are timeously processed, accurate data captured;
• Ensure quotes, confirmations and enquires are responded to within the turnaround time;
• Collating pro-forma invoices and following up of prepayment;
• Follow up on provisional reservations;
• Updating reservations according to amendments;
• Assist with general administrative support to Reservations Team;
• Ensure all quotes are loaded onto CIMSO;
• Assist the coordinators with rooming lists for groups/parties;
• Maintaining the weekly function sheets.