Current Jobs at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Create a welcoming environment for hotel guests and facilitate their arrival and departure.
• Assist guests out of their vehicles as they enter the port cochere. 
• Assist guests as they come in and out of the hotel entrance.
• work closely with the Concierge and Front Desk to ensure the smooth handling of guest luggage.
• Conduct all duties in accordance with departmental, Leading Quality Assurance and hotel standards.
• Maintain all Front of House areas in an orderly manner – general upkeep of the area, which includes the entrance, sidewalk, back of house storeroom, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.).
• Monitor the workflow and activity of the porters.
• Maintain and upkeep all departmental equipment, which includes polishing of the trolleys, umbrellas etc.
• Assist with Porter duties as and when required.
• Be well versed in all hotel services, hours of operation, key personnel, hotel policies, etc. to assist guests with queries.
• Assist with other departmental and hotel duties as assigned by management occasionally or on a daily basis.
• Ensure the free flow of movement in and out of the building and, if need be, help in the carrying of luggage and receiving packages delivered.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.

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Primary Responsibilities Include:

• Providing exceptional and personalized service.
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations.
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings.
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communicate with the kitchen and other staff members.

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Primary Responsibilities Include:

• Deliver food orders from the kitchen to guest’s tables rapidly and accurately.
• Support and collaborate with both Kitchen staff and the waitering staff.
• Ensure food is served in accordance with safety and departmental standards (e.g. proper temperature, presentation etc).
• Answer guests’ questions about ingredients and menu items.
• Providing exceptional and personalized service.
• Assist with other duties as and when required

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.

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Primary Responsibilities Include:

• Assist with the hiring, training, scheduling, and supervising the team.
• Ensure the highest standards of service excellence and quality in the F&B department.
• Overseeing day-to-day operations of the Bar, including opening and closing procedures, managing seating arrangements, and coordinating timely food preparation with the kitchen staff.
• Assist in the managing of F&B departments as required.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling Food & Beverages and working in a fast-paced environment.
• Good Food & Beverage product knowledge.
• Friendly and attentive demeanour, ability to answer questions, provide recommendations, and ensure a positive dining experience for our guests.
• Strong communication skills to interact with the guest, as well as your fellow colleagues.

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Primary Responsibilities Include:

• Welcome guests to the venue.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
• Coordinate with the service staff about available seating options.
• Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.
• Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.
• Ensure that the reception/entrance is neat, clean & tidy at all times.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist with adhoc duties as and when required by management.
• Ensure our guests have a positive dining experience from the moment they arrive till their departure.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Ensure the outlet Manager is kept informed of any guest queries and or complaints.
• Guide guests through the dining rooms and provide any needed assistance.
• Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Check menus to ensure they are current, clean, plentiful, and presentable.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Perform opening and closing duties, as needed.
• Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.
• Assist with the allocation of tables and floor layout.
• Assist with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanour; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of supervisory skills

go to method of application »

Primary Responsibilities Include:

• Providing exceptional and personalized service.
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations.
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings.
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communicate with the kitchen and other staff members.