Current Jobs at Bidvest Facilities Management

MAIN OUTPUTS

• Ensures high level switchboard operation service.
• Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
• Updates information promptly on the directory system and continuously update the database.
• Responds to calls that return to the board unanswered and assists callers with alternative extensions.
• Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
• Handles client complaints and queries and provides prompt feedback.
• Keeps an open channel of communication with fellow staff and builds team spirit.
• Manage & co-ordinate all conference facilities, boardroom bookings as and when required
• Ensures high level switchboard operation service.
• Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.

QUALIFICATIONS AND SKILLS

• The Applicant must meet the following requirements:
• Matric (Grade 12/Senior Certificate)
• Certificate in Receptionist/Administration/Secretarial
• Valid SA Drivers License
• 2 -years relevant experience in customer service within a corporate environment & office administration/secretarial
• Administration/Reception/Switchboard training ideally in a customer orientated environment
• MS Word, MS Excel & MS Outlook

go to method of application »

MAIN OUTPUTS

• Perform front of house operational services including receiving calls, taking of messages, making calls on behalf of employees
• Provide a reception service including receiving visitors and directing them towards endorsed appointments
• Responsible for the booking service of boardrooms and parking
• Taking of minutes during official meetings, typing and circulation thereof
• Receiving and capturing of building audit sheets data and filing thereof
• Ordering, processing & delivering of required stationary for all employees
• Receiving and sorting of post, and contacting recipient employees for collection
• Regular communication with employees via email regarding office management issues
• Provide and perform administrative functions/support to various business sections
• Assist with administration for project works and special tasks

QUALIFICATIONS AND SKILLS

• The Applicant must meet the following requirements:
• Certificate in Receptionist/Administration/Secretarial
• Matric (Senior Certificate)
• Valid SA Drivers License
• 6 months relevant experience in switchboard operation and/or secretarial capacity
• Administration/Reception/Switchboard training ideally in a customer orientated environment
• MS Word, MS Excel & MS Outlook

go to method of application »

MAIN OUTPUTS

Bid Process Management:  

• Manage day-to-day bid process activities from the initial stage to submission to ensure quality submissions that meet the client brief, and outcomes specified in the RFP / client document.
• Leading the end-to-end bid process, including opportunity identification, qualification and proposal submission.
• Developing and executing bid strategies that align with the company’s goals and client requirements.
• Coordinating with various teams, including sales, technical, legal and finance to ensure all aspects of a bid are addressed.
• Develop & manage the bid process plan towards effectively responding to RFIs, RFQs & RFPs.
• Analyse tender documents & research specific client to develop targeted proposals that meet the client’s needs and aspirations.
• Facilitate the writing of comprehensive responses to RFIs, RFQs & RFPs to produce market leading proposals by reviewing applicable internal literature and company collateral relevant to the requirement. Edit, check, and update the bid library as literature is refined for specific services and operations.
• Engage with internal subject matter experts, Operations & Top Management to ensure that proposals are reflective of our current capabilities, service offering the client’s specific requirements and services as well contained in the RFP.
• Liaise with support services (e.g. Finance, People Management, Supply Chain), in order to ensure integrity of information required for bid proposals.
• Ensure Quality of bid documents in accordance with Bidvest Facilities Management Services & best practice quality standards.
• Ensure that all client documents (RFI’s, RFP’s, responses etc.) are submitted strictly within specified deadlines.
• Full accountability for bid library content, accuracy and updating of literature and resources. Ensure documents are up to date, valid and accurate to the requirement of bid / client requirements.
• Responsible for maintaining all relevant tender portals including subscriptions, key words, evaluation, access and accuracy of company information. This includes evaluation of tender portals for relevance and quality and make recommendations for changes.
• Maintain target list and provide weekly and monthly reporting.
• Management of general administration and management for the Sales Department

Reporting:

• Provide a comprehensive sales & marketing report on a monthly & quarterly basis
• Target Lead Lists
• Proposal and Bid Lists
• Competitor Lists

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Bachelor’s Degree or National Diploma in Sales/Business Development/Marketing
• Matric (Senior Certificate)
• Valid Driver’s License
• Min 8 Years’ Solid Experience in Sales, Business Development, Market Trends & Best Practices Sales Environment
• Strong Sales Knowledge & Bid Management (Ideally in the Services Industry), Negotiations Skills, Project Management, Commercial Acumen
• MS Word, MS PowerPoint, MS Excel, MS Outlook (advanced skill level).

go to method of application »

MAIN OUTPUTS

• Ownership of service delivery in Cleaning; hygiene; indoor plants; landscaping; waste management; confidential waste; catering and hot beverage vending and related functions. Particular areas of focus would include public areas; bathrooms; fabric; BOH areas; all customer facing spaces; hygiene products; cleaning protocols; cleaning resources and resourcing.
• Ownership of service delivery soft services partners and functions on respective contracts
• Continuous structured engagement with all soft services key account and operational leads
• Strategic drive to ensure all services align under BFM on the contract and align to the service excellence principles
• Drive “Best in class” customer service ethic and delivery across the soft services portfolio through the measurement of service standards against the clients SLA requirements to articulate value to us and the client
• Drive innovation and efficiency to reduce costs and achieve savings
• Implementation and development of measurement tools to continuously assess the service performance on a contract, and sentiment of customers or end users.
• Assessment of operational performance of internal teams; in alignment to service standards
• Assessment and collation of data from measurement tools to continuously assess the service performance on a contract, and sentiment of the client’s customers.
• Develop contract or client specific audits against SLA
• Continually assess audit content and relevance to the respective client or contract
• Identify and Initiate cost optimization opportunities and communicate these to stakeholders
• Alignment of service delivery outputs to the client’s strategic initiatives and requirements.
• Log and resolve service delivery concerns using RIMS on SAP
• Ensure monthly service contracts (PPM) is managed end-to-end including credits notes are passed where required
• General Administration
• Customer feedback reporting
• Benchmarking
• Service standards Audits
• Consumable report - Usage Mix of products – Hygiene and Cleaning
• Hold weekly documented meetings with service partners
• Soft Services PPM management
• Health & Safety
• Adhere to the BFMs Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Adopt and maintain ISO policy, procedures and standards for the site
• Implement any measures you may identify in accordance with the standards and procedures
• Management of Catering and Hot Beverage vending food safety results.
• Reporting
• Prepare presentations for Operations/relevant stakeholders when required.
• Manage SLA in terms of closure of calls or work orders – Monthly PPM dashboard for soft services
• Service standards or RIMS dashboard monthly reporting
• Compile and prepare statistics/reports as and when required.
• Service standards audits and reports completed monthly per client requirements
• Adhoc
• Undertake any other responsibilities as directed by management.
• Responsible for further specific projects as delegated by the Executive.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Matric
• Hospitality or Facilities Management Qualification
• Degree or Higher Diploma
• Grade 12
• Driver’s License
• 5 to 8 Years’ experience in a similar environment; experience in hospitality leadership role or Facilities management leadership role and with dealing with hospitality providers or stake holders.
• Customer services experience and knowledge of service level agreements will be advantageous
• IMS (Integrated Management System)
• Microsoft Office (Intermediate), SAP Knowledge

go to method of application »

MAIN OUTPUTS

• Implement equipment service specifications in accordance with Client and Company requirements
• Install & commission air-conditioning and water reticulation equipment in accordance to specification
• Conduct maintenance on air-conditioning & water reticulation equipment as per schedule, preventative or emergency fault rectification
• Perform inspection of facility, air-conditioning equipment on site, identify areas of risk and report back for rectification
• Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
• Ensure quality of work and timeous completion of all field request
• Provide constant feedback to the Supervisor & Client on restoration of operations

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• N3 - N6 in Mechanical Engineering
• Trade-Test in HVAC (Air-conditioning & Refrigeration), Additional Trade-Test in Electrical advantageous
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 3yrs relevant experience in air-conditioning equipment maintenance field & digital control systems, min 2yrs experience in Trade
• Maintenance of air-conditioning equipment & water reticulation systems
• MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
• Knowledge of OHS Act

go to method of application »

MAIN OUTPUTS

• Perform tasks in accordance to job cards (work orders) issued, as per Client and Company requirements
• Conduct investigations, evaluation and restorations on identified equipment malfunction
• Carry out minor repairs and service on all electrical equipment and appliances as per SLA
• Perform office movement related tasks, including but not limited to, installation of furniture; shop fitting, repair doors, locks, handles, windows; replace ceiling and
• carpet tiles; general paint work
• Carry out minor repairs and service on all plumbing related equipment as per SLA
• Perform tier 1 inspections and repairs on all air-con related equipment
• Carry out inspections and report back on all fire & access equipment; fire-extinguishers, hose reels, fire-hydrants, fire-detectors & access control equipment
• Assist the Artisan with major repairs and services
• Provide constant feedback to the Facilities Manager/Service Manager/Building Manager /Resource Co-ordinator on restoration status of operations

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• N3 Technical (Electrical/Mechanical)
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3yrs relevant experience in Handyman maintenance tasks
• Basic training on hand tools, electrical and mechanical equipment
• Knowledge of OHS Act & ISO 9001 Quality Management Systems