Switchboard Operator - Umhlanga at Bidvest Facilities Management

MAIN OUTPUTS

• Ensures high level switchboard operation service.
• Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
• Updates information promptly on the directory system and continuously update the database.
• Responds to calls that return to the board unanswered and assists callers with alternative extensions.
• Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
• Handles client complaints and queries and provides prompt feedback.
• Keeps an open channel of communication with fellow staff and builds team spirit.
• Manage & co-ordinate all conference facilities, boardroom bookings as and when required
• Ensures high level switchboard operation service.
• Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.

QUALIFICATIONS AND SKILLS

• The Applicant must meet the following requirements:
• Matric (Grade 12/Senior Certificate)
• Certificate in Receptionist/Administration/Secretarial
• Valid SA Drivers License
• 2 -years relevant experience in customer service within a corporate environment & office administration/secretarial
• Administration/Reception/Switchboard training ideally in a customer orientated environment
• MS Word, MS Excel & MS Outlook