Purpose of the Job
- Provide support to all business units on the Syspro ERP system. Analyse current Syspro ERP processes, procedures and strategies to design, build and implement new solutions while optimising existing business processes. Assist the Finance department with audit reporting and ensure the ERP environment supports operational and business requirements.
Context of the Job
The Senior Syspro Analyst reports to the IT Manager: Business Systems & Automation and is responsible for:
- Providing 1st and 2nd line Syspro support.
- Logging and following up on tickets with the Syspro Value-Added Reseller (VAR).
- Identifying Syspro training requirements and facilitating user training.
- Supporting continuous improvement initiatives within the ERP environment.
- Participating in ERP-related projects and system enhancements.
- Undertaking any reasonable duties within the IT function.
Job Specific Requirements
Job Knowledge
- Syspro Front-End and Back-End Support
- Knowledge of Manufacturing environments
- Financial background
- Relational Database Management Systems (RDBMS)
- Job Related Skills
Excellent organisational skills
- Strong verbal and written communication
- Time management
- Attention to detail
- Analytical thinking
- Project management
- Stakeholder management
Experience
- Minimum 5 years' Syspro support experience
- Experience with Syspro integrations
- Project management experience
Qualifications
- Grade 12 (Essential)
- Syspro Certification (Essential)
- BCom or BSc IT Degree (Essential)
Additional Role Information Syspro Environment
- The business is currently operating on Syspro 6.
- A migration to Syspro 8 is planned and is expected to be completed by the end of the year.
- Candidates with experience in Syspro 8 will be highly advantageous and will be well positioned to support the migration and ongoing optimisation of the ERP environment.
Warehouse Management Systems (Highly Advantageous)
- Experience with Warehouse Management Systems (WMS) integrated with Syspro will be a significant advantage.
- Examples include:
- DataScope
- Sage WMS
- TransLution
- Other Warehouse Management System integrations with Syspro
- Candidates with WMS implementation, support or integration experience will be viewed favourably.
Travel Requirements
- Travel requirements are relatively minimal and primarily involve travel between the company's manufacturing sites.
- Travel is generally required approximately one day per week, depending on business requirements.
- Occasional travel to other regional sites or the head office may be required for project or business-related activities. These trips are typically completed within the same day, although overnight travel may occasionally be necessary.
Competency Requirements
- Enthusiasm for technology
- Strong communication skills
- Analytical thinking
- Adherence to processes
- Problem-solving ability
- Self-motivated
- Ability to work independently
- Committed to resolving issues
Key Performance Areas
Communication and Planning (5%)
- Effective communication and planning of ERP activities.
- Minimise deviations from project estimates.
- Follow organisational standards and processes.
- Measures:
- Number of deviations from estimates
- Impact on resources
- Organisational standards adhered to
- Number of process iterations
Requirements Management (10%)
- Analyse business requirements.
- Engage relevant stakeholders.
- Deliver effective ERP solutions.
- Measures:
- Requirements prioritisation
- Stakeholder participation
- Suggested solutions
- Percentage of deadlines achieved
Skills and Knowledge (10%)
- Support changing business requirements.
- Apply lessons learned.
- Demonstrate adaptability within the organisation.
- Measures:
- Practical application of knowledge
- Meeting effectiveness
- Time adherence
- Organisational fit
Stakeholder Satisfaction (10%)
- Build strong relationships with business users.
- Deliver effective communication and ERP support.
- Measures:
- Stakeholder feedback
- Communication effectiveness
- Technical expertise
- Meeting preparedness
Change Management (5%)
- Support successful implementation of ERP changes.
- Resolve support tickets accurately and within agreed timeframes.
- Deliver user training where required.
- Measures:
- Number of issues escalated
- Change requests outside support scope
- Stakeholder training completed
Effectiveness (10%)
- Deliver quality ERP solutions.
- Resolve support requests successfully.
- Measures:
- Number of business requirements satisfied
- Number of tickets successfully resolved
ERP Administration, Maintenance and Support (15%)
- Ensure the Syspro ERP environment operates efficiently with minimal downtime.
- Responsibilities include:
- Creating and maintaining user accounts
- Managing module access and security permissions
- Password administration
- Maintaining General Ledger (GL) security access
- Monitoring transaction posting
- Monitoring and resolving backflush correction errors
- Providing Syspro administrative support across multiple business units
Syspro Back-End Processing (15%)
- Support daily and period-end ERP processing.
- Responsibilities include:
- Syspro Day-End processing
- Financial Month-End processing
- Year-End processing
- Investigating Syspro data corruption and system errors
- Processing integrations
- Running balance functions
- Printing reports
- Financial period rollovers
- Posting GL journals
ERP Projects (15%)
- Play an active role in all ERP-related projects and continuous improvement initiatives.
- Responsibilities include:
- Participating in ERP implementations
- Assisting with business process improvements
- User training
- Monitoring system performance
- Reporting bugs and system issues
- Working closely with business stakeholders to optimise Syspro processes
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