IT Senior Technical Engineer - Stanger, KZN at Dixie Recruitment

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Essential)
• Microsoft Server, Network and Firewall Certification (Essential)
• Certificate in A+ and N+ (Essential)
• IT Certification/Diploma (Preferred)
• 3 Years installing and configuring Switches.
• 3 years configuring and supporting Firewall.
• 5 Years supporting LAN and WAN.
• 3 Years supporting Exchange and O365.
• 3 Years supporting Mail Security System
• 3 years with installing and configuring server hardware.

KEY RESPONSIBILITIES

• Provide support and management of all Microsoft services within the Microsoft 365 Admin Centre.
• Maintain and monitor service health within the Microsoft 365 Admin Centre.
• Provide support for firewall-related queries and perform maintenance tasks, including VPN configuration and troubleshooting.
• Ensure that best practices are followed and applied to all aspects of the environment (Network, Server, Firewall, access controls and Applications)
• Continuously monitor SOC alerts and anomalies and Prioritize based on severity and potential impact.
• Track vendor performance against SLA’s and KPI’s.
• Act as primary liaison between vendor and internal customer.
• Generate regular reports on environment health, performance, capacity and security.
• Maintain detailed documentation of Hardware/Systems configurations, processes, and procedures.

BEHAVIOURAL COMPETENCIES

• Good organizational skills
• Good understanding of business processes
• Excellent verbal and written communication
• Experience managing stakeholders
• Change management
• Time management
• Attention to detail
• Analytical thinker