Current Jobs at International Flavors & Fragrances

Responsibilities/Description

• Supervise the end-to-end Order to Cash process based on Sarbanes-Oxley Act compliance policy and customer complaint and service case management in daily operations of sub-regional customer service organization
• Participate in Order to Cash complaint investigation at sub-regional level
• Manage sub-regional Customer Service Organization’s service level towards internal and external customers
• Build a strong partnership with regional and global stakeholders
• Drive continuous improvement in Order to Cash process and Service Level KPIs: on-time delivery, order entry accuracy, monthly compliance performance, customer complaint lead time, etc.
• Participate in internal/external audit as needed
• Translate Global Operations objectives and strategies into sub-regional Customer Service organization objectives and strategies based, and actively participate in Global/Regional Order to Cash projects
• Manage sub-regional operational cost and customer service budget
• Develop sub-regional Customer Service Organization capability and career succession 

Requirements

• Bachelor’s degree or above in Supply Chain or Business Administration
• 8-10 years' experience in Customer Service or Supply Chain of business to business
• 5 years’ experience in direct people management
• Knowledge in Supply Chain Management or end-to-end Order to Cash process
• Expert knowledge of MS Office tools
• Knowledge in SAP
• Knowledge in basic finance
• Fluent business English communication skills
• Effective communication skills across all levels of the organization
• Highly collaborative and team player
• Cross cultural awareness
• Ability to lead change and deliver results

Training / Certifications

• SAP training
• Microsoft Office tools training (Word, Excel, PowerPoint)
• Incoterm and Payment Term training

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Responsibilities/Description:

• Independently selects and recommends appropriate solutions in compliance with client profile, legal, cost and stability requirements
• Work cross functionally with teams to develop new or modify existing solutions, recipes and/or processes
• Provide a high standard of technical support to both internal and external customers in a professional, timely manner with accurate and detailed technical project work
• Reviews, renews and renovates Flavor and Ingredient portfolios in line with established metrics
• Develops and improves finished product formulations using knowledge of industrial standards, country specific and client requirements
• Maintains and continuously renovates specific recipe database
• Establishes knowledge of recipe ingredients, raw materials and their functions, and fully understands the finished product production process
• Demonstrates excellent taste and texture, discrimination and articulation for ingredients, flavors and design of solutions
• Participates in Category initiatives and/or new concept generation
• Builds clear knowledge of customer and competitive brands
• Visits clients and presents technical information and taste and texture design concepts
• Conduct and undertake pilot trials primarily on Bakery and related applications.
• Works in close collaboration with Sales/Marketing, Flavorists, Product Experience, GRA and other departments to support project execution
• Shows positive attitude and passion
• Shares knowledge with the team and provide guidance to Trainee/Associate Designer
• Engages management to obtain appropriate resources or expertise

Requirements:

• Minimum entry level is Degree in Food Science or equivalent
• Minimum 7–10 years’ experience in Industrial Bakeries preferable or relevant experience in the Baking industry and related applications

Additional Requirements:

• At least a basic knowledge of dry compounded food ingredients, technical problem solving, proactivity, creativity and innovation
• Good written and verbal communication skills
• Project management skills
• Travel within South Africa and Africa when required