Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Requirements
- 2-5 years of experience in financial services.
- 2-5 years of experience in risk management or auditing (internal/external).
- Familiarity with the financial services and insurance industry, including relevant regulations and laws.
- Understanding of IFRS, the Companies Act, and risk management principles.
- Degree in Risk Management or related qualification.
- CFA, FRM or a related investment focused risk management qualification will be advantageous.
Responsibilities and Work Outputs
- Build strong relationships with stakeholders at all levels, including senior executives, to foster a risk-aware culture.
- Support department heads in growing their areas by providing risk guidance and ensuring compliance.
- Keep internal stakeholders informed about the risk profile and escalate important issues, as well as portfolio management related concerns.
- Lead by example in fostering a culture of strong relationships, feedback, and excellent client service.
- Adapt to changing client needs and improve business processes based on feedback.
- Drive efficiency improvements, such as automation.
- Work closely with risk owners to manage and optimize risk processes from identification to reporting.
- Collaborate with the business to identify and mitigate key risks.
- Produce Risk reports highlighting areas of concern, opportunities and anything requiring further investigation for tabling at management and governance forums.
- Partner with the business to create proactive risk management plans.
- Regularly assess and monitor risks through interviews and self-assessments.
- Ensure the audit plan aligns with identified risks.
- Participate in internal group forums to ensure business is kept abreast of relevant risk events and initiatives, take note of key action points and follow-through to ensure execution.
- Identify and track internal and external risk trends.
- Access and prioritize relevant information from various sources to understand the broader risk environment as well as how it may impact on portfolios being managed internally and externally.
- Strengthen relationships with key stakeholders to improve risk reporting and understanding.
- Coordinate combined assurance plans and monitor their execution.
- Contribute to the development and review of key risk management policies and frameworks.
- Error process oversight in the assigned department according to the defined framework.
- Ensure audit findings are closed out in the internal tracking system.
- Oversight of third-party relationships as needed.
- Provide ongoing monitoring and oversight of portfolio risks, product risks and activities.
Client Service
- Build and maintain relationships with clients and stakeholders.
- Meet service agreements to manage client expectations.
- Suggest ways to improve client service and fair treatment.
People
- Contribute to a culture that fosters strong relationships, open feedback, and excellent client service.
- Build and maintain effective working relationships with colleagues and stakeholders.
- Support and actively participate in change initiatives.
- Keep improving your professional, industry, and legal knowledge.
- Help drive innovation by developing, sharing, and applying new ideas.
- Take charge of your career growth.
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Requirements
- Matric or relevant qualification.
- 2 Years Employee Benefits Experience
- Knowledge of Section 37C of the Pension Funds Act and the associated legal and regulatory framework.
- Experience in preparing documents and presenting to trustees is an advantage.
Duties & Responsibilities
- Administer the processing of Section 37C claims, including verifying claimants’ information, compiling necessary documentation, and ensuring the claims are processed accurately and promptly.
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
- Escalate client queries to the relevant department or stakeholder.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Collaborate and partner with team members in order to drive and support effective teamwork.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
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Minimum requirements
- A relevant IT degree or diploma.
- 10+ years of experience.
- 2 - 4 years of software development experience in a financial services environment.
- Experience in an investment environment will be an advantage.
- Experience in integrating different applications and technologies will be an advantage.
- Additional knowledge of the FICA Act and CDD-related systems will be an added advantage.
Advantage Skills
- Exposure to Docker.
- Experience with Micro-services.
- Experience with Kubernetes & Camel-K
- Spring-Boot experience (General, Security & Authentication).
- Experience with test automation.
- AWS experience.
- Knowledge of building and maintaining build pipelines using Docker, CloudFormation, or Terraform
- Experience setting up and using Postman, Insomnia, or SoapUI to create a suite of REST and SOAP services.
- Data Dog experience.
Responsibilities and work outputs
- Identifies and communicates bottlenecks, design issues, bugs, and system errors to all stakeholders. Devises effective solutions to these problems and drives the resolution process to completion
- Effectively works in a high-pressure environment with constant change and challenges.
- Collaborates with BAs and senior developers to Break down complex problems and develop sustainable business solution.
- Collaborates with other Tech Leads to ensure all projects adhere to standards and best practices for app design and build pipeline design.
- Navigates the complex Micro Service environment, working on multiple systems to maintain them and provide higher-level solutions..
- Work in close alignment with the Architectural roadmap and collaboration with the Architect team to influence, improve, and plan the architectural roadmap.
- Mentor junior team members and review their code to ensure it meets company standards
- Oversee the Design, development , and maintenance of Java-based applications.
- Translate application storyboards and use cases into functional applications.
- Develop, refine, and tune integrations between applications to ensure the best possible performance, quality, and responsiveness of applications.
- Conduct software analysis, programming, testing, and debugging.
- Analyze and resolve technical and application problems.
Technologies
- HTML / JavaScript.
- Angular and Material for the front-end design of JPA and Hibernate.
- Spring, Spring Boot, Spring Data JPA, and Spring Data Mongo.
- JMS and Messaging technologies. IBM MQ, AWS SQS and Amazon MQ.
- XML and JSON-related technologies.
- Web services. REST and SOAP-based.
- Ability to read UML and participate in design sessions.
- Working knowledge of development design patterns.
- Sound object-orientated analysis, design, and development skills and expertise.
- Good understanding of agile development methodologies and practices.
- MongoDB and NoSQL-based databases.
- Good knowledge of Relational Database design and development (Oracle, PostgreSQL).
- Gradle.
- GIT, GitLab.
- Unit Testing JUnit/Mockito, Cucumber.
- Spring Security and OAuth2.
- DataDog or similar monitoring tools.
- Micrometer, Prometheus, and Grafana Monitoring and dashboards.
- LDAP/AD for security.
- Database migration tools like MongoCK and Flyway.
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Experience and Qualifications:
- Bachelor's degree in a quantitative field (e.g., Computer Science, Statistics, Mathematics, Business Analytics) or equivalent experience.
- 5-8 years of experience in business intelligence or data analysis.
- Strong understanding of data warehousing concepts, ETL processes, and data modeling techniques.
- Proficiency in SQL and experience working with relational databases.
- Experience with at least one BI visualization tool (e.g., Tableau, Power BI, Looker).
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
- Ability to work independently and as part of a team.
- Experience with cloud-based data warehousing solutions (e.g., Snowflake, BigQuery, Redshift) is a plus.
- Experience with scripting languages (e.g., Python, R) is a plus.
- Knowledge of statistical methods and techniques is a plus.
Duties & Responsibilities
- Requirements Gathering: Collaborate with stakeholders to understand business needs and translate them into specific data and reporting requirements.
- Data Collection & Preparation: Identify, collect, and clean data from various sources (e.g., databases, CRM systems, web analytics) ensuring data accuracy and integrity.
- Data Modeling & Warehousing: Contribute to the design and maintenance of data models and data warehouses, optimizing for performance and scalability.
- ETL Processes: Develop and maintain ETL (Extract, Transform, Load) processes to move data from source systems to the data warehouse.
- Data Analysis & Interpretation: Conduct in-depth data analysis to identify trends, patterns, and insights that can inform business decisions.
- Report & Dashboard Development: Design, develop, and maintain interactive dashboards and reports using BI tools (e.g., Tableau, Power BI, Looker) to visualize data and communicate findings effectively.
- Performance Monitoring: Monitor the performance of BI solutions and identify areas for improvement.
- Documentation: Create and maintain documentation for data sources, ETL processes, reports, and dashboards.
- Collaboration & Communication: Effectively communicate findings and recommendations to stakeholders at all levels, including technical and non-technical audiences.
- Continuous Learning: Stay up-to-date with the latest BI trends, tools, and techniques.
- Mentorship: Mentor junior analysts and provide guidance on best practices.
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Requirements
- Matric or equivalent qualification.
- 2 Years’ administration experience in a Financial Services or Insurance Administration environment.
- Client service experience.
- Employee benefits experience will be an advantage.
- Disability claims administration experience will be an advantage.
- Intermediate Excel will be an advantage, i.e. VLOOKUPs
Duties & Responsibilities
Claims:
- Accurate calculation and payment of Spouses & Children Benefit, Special Benefit for Children and specifically the Children's Education Benefit (CEB).
- Assist with calculation and payment of Monthly Income, Lump Sum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.
Member record maintenance:
- Timely processing of certificate of existence, proof of education and annual recurring payments i.e. suspension, reinstatement and termination of benefits.
- Capture data accurately on relevant systems according to Service Level Agreements
Client Servicing:
- Ability to address queries and resolve complaints raised by clients expeditiously, in both spoken (telephonically and face-face) as well as written communication (email).
- Dealing with client requests in a competent, efficient and professional manner.
- Adherence to organizational and team best practice, processes and legislative requirements.
- Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
- Support the Administration Manager to enable efficient and effective client service.
- Taking ownership of assigned workflow and ensure they are processed and resolved timeously and effectively.
- Identify and report process and system failures and enhancements to improve client experience.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
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Requirements
- Matric or equivalent
- 6 to 8 years experience in Employee Benefits
- Knowledge and understanding of Annuity Products, Services and Implementation environment.
- Advanced excel skills
- Experience with Orbit Portal will be advantage.
Duties & Responsibilities
INTERNAL PROCESS
- Ownership and manage all aspects of new bulk annuity business implementation in line with the relevant annuity policy and rules.
- Co-ordinate the implementation process with the relevant internal stakeholders.
- In collaboration with the administration manager, develop and implement the service framework for customised bulk new business.
- Monitor and manage the adherence to the deadlines for all implementations.
- Quality control the data accuracy, fund set-up and the authorisation of annuity payments.
- Contribute to the improvement of new business implementation to optimise efficiencies.
- Ensure that the necessary risk management controls are in place.
- Ownership and manage all aspects for successful Section 14 transfers from Fund owned policies to Individual policies.
- Data quality analysis by identifying trends, system enhancements and staff training needs.
- Monthly individual new business reporting, special monthly reporting for product managers, valuators and quarterly compliance reporting.
- Active participation and management of various projects assigned to by management.
- Liaise with various external and internal stakeholders.
CLIENT SERVICES
- Provide factual, logical, expertise and recommendations to clients and stakeholders.
- Build and maintain relationships with clients, internal and external stakeholders.
- Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Ensure compliance to regulatory Treating Customer Fairly outcomes.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Responsible to manage, identify and mitigate risk through the adherence of annuity processes.
- Identify to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
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Requirements
- Matric (grade 12) certificate (Essential)
- Degree in Communication/ Marketing or equivalent relevant qualification (Essential)
- Project Management Course (Essential)
- Registered with the Association for Proposal Management Professional (APMP) (Desirable)
- 5 - 8 years’ experience in a Tender Fulfilment role, of which 3 years’ experience should be in the medical industry (essential)
- 3 - 5 years’ experience in a Marketing or Sales role (essential)
- 2 - 3 years’ experience people management (essential)
- Work after hours and weekends when required
- Procurement processes: understanding of procurement procedures (i.e., including sourcing, tendering, evaluation, negotiation, and contract management)
- Legal and regulatory compliance: knowledge of relevant laws, regulations, and policies governing tendering processes, including procurement legislation and industry standards
- Market analysis: understanding of market dynamics, trends, and pricing strategies relevant to the industry
- Financial analysis: costs, budgets, and financial implications of tender proposals, including pricing strategies and risk assessment
- Bid management: knowledge of bid management processes, including proposal writing, documentation requirements, and submission procedures
- Project management: understanding of project management principles and methodologies
- Flexible working hours: Be prepared to work after hours and on weekends when required to meet tender deadlines and business needs
- Aesthetic and professional presentation: Work with designers and other suppliers to ensure tenders look professional and are aesthetically appealing
- Quality packaging: Ensure packaging is sourced and of the best quality and latest trends so that our submissions compete on every level with our competitors
- Event coordination: Work with vendors and other stakeholders to ensure in-person and virtual site visits are conducted according to best practices and utilising the latest technology advancements at the most cost-effective price
- Stakeholder management: Work with Joint Venture partners, subcontractors, C-suite Executives, Subject Matter Experts to deliver a compelling sales pitch throughout the sales cycle
Duties & Responsibilities
PROCESS
- To identify new business opportunities and coordinate submission of quality proposals and tenders
- Responsible for ensuring the compliance of tender responses, documentation and submissions (i.e., searching for opportunities, analysing requirements, preparation of content, obtaining relevant information) and fulfilling tender requirements
- Assist with the coordination of events in support of business development objectives
- Conduct research and keep abreast with the latest developments in the field to enhance continuous improvement
- Manage the maintenance of all resources to successfully deliver on tender requirements, website submissions, and electronic communication
- Maintain the accuracy of database registrations by systematically updating them with the latest company information, ensuring that all entries reflect the most recent changes and developments within the organisation
- Maintenance of electronic templates and documents (i.e., company documents, tender templates, presentation templates)
- Manage the content repository and ensuring all content is accurate, accessible, and up-to-date
- Achieve project objectives by thoroughly planning and employing robust management techniques to ensure smooth execution
- Work with designers and other suppliers to ensure tenders look professional and are aesthetically appealing
- Ensure packaging is sourced and of the best quality and latest trends so that our submissions compete on every level with our competitors
- Work with vendors and other stakeholders to ensure in-person and virtual site visits are conducted according to best practices and utilising the latest technology advancements at the most cost-effective price
CLIENT
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
- Effectively manage performance within the team to ensure business objectives are achieved
- Encourage innovation, change agility and collaboration within the team
FINANCE
- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Implement and provide input into governance processes, systems and legislation within area of specialisation
- Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
- Provide input into the risk identification processes development and communicate recommendations in the appropriate forum
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Requirements
- Grade 12 (NQF Level 4)
- 4-6 Year's experience in an Insurance administration environment
- Employee benefits experience is essential
- Extensive industry knowledge and product knowledge as well as relevant legislation
- Successful completion of Yenzani training is preferred
Duties & Responsibilities
- Effective and prompt management of the team mailbox.
- Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.
- Ensuring effective management of the risk claims accruals of the team.
- In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Ensuring adherence to organisational best practice and legislative requirements.
- Adhering to policies and procedures and taking corrective action where necessary.
- Ensuring all risks are mitigated and escalated where necessary.
- Engaging in effective communication and delivering according to Service Level Agreements and providing first time resolution.
- Maintaining a consistent service delivery to ensure client retention and satisfaction.
- Supporting the Administration Manager and client centric model that enables efficient and effective client service.
- Assist on the contact centre as the need arises.
- Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.
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Requirements
- Diploma in Financial Management, Accounting, or a related field.
- 3 to 5 years of experience in the financial services industry.
- Knowledge of relevant accounting principles, financial systems, and business processes.
Duties & Responsibilities
INTERNAL PROCESS
- Review all documentation to ensure that the correct level of authority has authorised the document
- Process daily and monthly financial transactions in line with procedure and within agreed timeframes, to ensure timely reconciliations and reporting
- Allocate all cashbook transactions to ensure accurate month-end reporting
- Process and upload journals within agreed timeframes, in adherence to guidelines
- Provide input into monthly reconciliations and resolve any outstanding queries
- Investigate and resolve queries related to financial transactions
- Maintain accurate financial records of financial transactions processed
- Review financial data, consolidate and report within area of responsibility
- Contribute to the audit process and resolve any audit queries within deadlines
- Adhere to financial controls and mitigate financial risks
- Process monthly creditors payments according to a payment schedule
CLIENT PROCESS
- Provide authoritative, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements made with internal and external stakeholders and clients
- Make recommendations to improve client service within area of responsibility
- Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service
PEOPLE PROCESS
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Influence and participate in change initiatives
- Develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development
FINANCE PROCESS
- Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans
- Identify opportunities to enhance cost effectiveness and increase operational efficiency
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum
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Requirements
Experience and Qualifications
- Matric
- Relevant IT qualification is required
- Background in general controls and application controls
- Some experience in IT support or customer service is preferred
- 12 months IT experience
Duties & Responsibilities
Daily duties
- The Main workflow source will be Jira, (others will be email/telephone however a Jira must be created at all times)
- Log, classify, and categorize IT incidents and service requests
- The Operational Dashboard must be maintained daily
- All work on the dashboard must be processed with accuracy and within the agreed service level agreements
- Logging of time, adding of comments and re-assigning of Jira's
- Responsible for First level support of escalated incidents within the business
- Resolve incidents accordingly or refer when required
- Provide feedback on progress of all tasks to applicable stakeholders
- Report any system/process/human errors to the correct audience
- Develop and maintain effective relationships with all stakeholders in areas of responsibility
- Ensure agreed upon client expectations for technical solutions and operational support
- Understand the practice of obtaining the requirements of a system from users, customers and other stakeholders
- Operational support and monitoring
- Perform monthly and quarterly access control
- Perform health checks on daily processes with regards to scheduled jobs and correspondence queues
- User Access
- Provide exceptional customer service, ensuring queries and complaints are resolved efficiently
- Route unresolved issues to higher-level support when necessary
Other Duties include:
- Compile and maintain process documents
- Perform needs analysis for system and/or process enhancements
- Maintain and update knowledge base articles to improve self-service capabilities.
- Track and report on key performance indicators (KPIs) related to service desk performance, such as first-call resolution rate and customer satisfaction.
Process, Systems Support and Maintenance:
- Provide ongoing support on applicable systems and processes
- Manage associated errors, exceptions, and new requirements
- Log system errors and problems and the resolution thereof
- Test and implement new versions of various applications and systems
- Participate in preventative maintenance
- Perform monthly and Quarterly user access controls
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Requirements
- Degree in Communication, Journalism, Linguistics or related field
- 3-5 years experience in internal communication/copywriting
- Experience and knowledge in copywriting, proofreading and editing
- Experience in project management
Duties & Responsibilities
Internal Process
- Contribute the development of communication strategy, plans and calendar to effectively plan and coordinate communication initiatives and campaigns.
- Liaise with stakeholders in order to obtain communication campaign or initiative requirements.
- Implement communication campaigns and initiatives in consultation with key stakeholders.
- Design, produce and implement effective marketing communication projects for relevant audiences.
- Assist with the coordination and delivery of events and activations as required.
- Ensure the implementation of communication projects according to project plan and communication elements.
- Identify the most appropriate technologies for communication and collaborate with various stakeholders for the effective implementation of initiatives.
- Support business optimisation in terms of branding, business growth and marketing.
- Perform post campaign evaluations and produce reports for stakeholders.
- Conceptualise, give direction on design and implement a brief / or project from a stakeholder.
- Brief the creative team on requirement for the project and ensure they deliver accordingly.
- Measure success of projects and provide feedback and insights to develop improvements for future projects.
- Perform post campaign evaluations and produce reports for stakeholders.
- Understand and provide insight into digital and social media communication behavior of external stakeholders.
Client Services
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with internal and external stakeholders and clients.
- Make recommendations to improvement client service within area of responsibility.
- Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.
People
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
Finance
- Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Method of Application
Use the link(s) below to apply on company website.
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