Current Jobs at Rand Mutual - RMA

WHAT WILL YOU DO?

• General administration support to Key account Executive.
• Standby assistance to Key account executive.
• Telephonic and e-mail query management.
• And effective feedback to clients.
• NON-COID New business management and professional feedback.
• Weekly and monthly reports management.
• Provide data and guides to help the sales team.
• Develop and monitor performance indicators.
• Manage sales tracking tools and report on important information.
• Keep record of sales trends.
• Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.
• Stay up to date with new product and feature launches and ensure sales team is on board.
• Inter department enquiry management.
• Excellent customer service and effective communication.

WHAT YOU'LL BRING TO THE TABLE?

• 3 years sales administrative support experience
• Advanced Computer literate - MS Office
• Ability to organize
• Ability to work under pressure
• Attention to detail and accuracy
• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organizing and planning
• Coordinating meetings
• Highly Numeracy level

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WHAT WILL YOU DO?

Data Capturing

•  Ensure that amendment requests are captured accurately and timeously on the system.

Data Validation

• Ensure that data is accurate and where necessary, request corrected data from stakeholder.
• Process external Approval process to ensure correct capturing of changes requested.
• Ensure that rejections are sent to stakeholder and follow ups are done for corrected information

Reporting on Progress

• Accurate and regular recording of received applications on Sales Register.
• Ensure accurate and regular reporting on application volumes and status upload.
• Control and report on daily application quality and submissions.
• Updates and maintains policy records on the administration system.

Policy Maintenance

• Processing of policy details into the correct schemes on the administration system.
• Clearly communicates and confirms policy amendments timeously to the client.
• Ensure communication framework is adhered to.

General Administration

• Saving supporting documents in the shared drive and ensuring proper indexing is done.
• Maintains up-to-date records in a systematic and organised manner.
• Documents all information according to standard operating procedures.

Personal Development

• Attend and complete training on all RMA products.
• Attend and complete training on all relevant systems.
• Complete and obtain RE and FAIS qualification.
• Ensure all RMA mandatory training is attended.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 5 Higher Certificate and Advanced National (Vocational) Certificate or equivalent or relevant experience.
• at least 2 years’ administration experience.
• Proven administration record.
• Computer Literacy.
• At least 1-year experience in a data capturing or administration position.
• Insurance or Financial Services experience advantageous.

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Purpose

Reporting to the Claim Manager Life, the Life Claims Administrator will be responsible for the capturing of claims, following up on outstanding documents from relevant stakeholders and indexing of documents. They will also be responsible for keeping stakeholders informed and updated via various channels i.e., email, telephone, SMS etc. throughout the various stages of the claims processing cycle.

Qualifications and Experience Required:

NQF Level 5 Higher Certificates and Advanced National (vocational) Certificate in business administration or commerce

Additional insurance related qualifications or training will be advantageous.

2 - 3 years clerical, scanning and indexing experience required

Key Areas of Responsibilities:

• Managing of claims notification
• Registration of claims within agreed SLA
• Acknowledging of claims within the agreed SLA
• Communicate and articulate the claims process and requirements to the claimants, employers and brokers, as pre-defined processes
• Refer / channel claims to relevant departments.
• Gather information, send follow-ups and reminders on outstanding claims documents.
• Prepare, scan, and index internal and external documents i.e. claim forms and supporting documents, medical reports, invoices, investigation reports, images, received from clients according to company procedures and Service Level Agreement.
• Organise scanned documents on the local network.
• Identify and edit/correct the legibility of scanned documents.
• Analyse documents received to produce the appropriate shades and best resolution in scanned reproductions.
• Ensure that there are no duplicate documents uploaded on the system on an ongoing basis.
• Assist in checking the eligibility and validity of the policies.
• Perform any other ad hoc duties as assigned.
• Provide backup services for team members.
• Manage and resolve customer enquiries.
• Identify and escalate priority issues.
• Carry out all office planning on a regular basis, as issues arise, or in advance of anticipated needs.
• Compile records of office activities i.e. keep an electronic and manual register of walk in clients.
• Regularly communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions..
• Manage walk-in queries as and when required
• Handle customer inquiries both telephonically and by email.
• Provide customers with accurate product and service information in an efficient manner.
• Update existing customer personal information.
• Deal with all customers in a professional and empathetic manner.
• Assist stakeholders with using the correct processes for logging their queries and claim registration.
• Use appropriate templates and channels to report progress as and when required.

Knowledge, Skills and Competencies Required

• Insurance and/or Medical Aid experience
• Knowledge of Claims processing, approval
• Knowledge of business policies, processes and procedures, legal compliance and claims environment
• Data-entry experience and good typing skills
• Knowledge of administrative and clerical procedures
• Computer literate – Intermediate MS Office Suite
• Knowledge of customer service principles and practice
• Good Administrative skills
• Deadline driven
• Service Orientation / Customer Responsiveness
• Verbal and written communication
• Building Relationships
• Networking
• Negotiation and Persuasive Skills
• Interpersonal awareness / empathy
• Stress handling
• Numerical reasoning
• Attention to detail
• Word fluency and understanding (in both verbal and written communication)
• Process Engineering and Systems Competence