Current Jobs at SPARK Schools

Responsibilities:

Enrolment Sales Operations:

• Lead the enrolment team to deliver a seamless journey from enquiry to onboarding.
• Monitor conversion rates and implement strategies to meet enrolment targets.
• Ensure all parent interactions reflect SPARK’s brand values and service standards.
• Develop and maintain SOPs, scripts, and training resources.
• Ensure effective use of CRM systems and data accuracy.
• Collaborate with marketing on campaigns, lead management, and cycle alignment.

Fee Collections & Revenue Management:

• Oversee fee collections including invoicing, payment tracking, and overdue follow-ups.
• Monitor aged debt, reduce bad debt, and escalate high-risk accounts.
• Implement payment plan structures and ensure accurate account reconciliation.
• Ensure compliance with relevant financial and data protection regulations.
• Liaise with Finance to ensure accuracy in revenue reporting and forecasting.
• Directly responsible for the receipt of payments, account allocations, customer invoicing and collections.
• Establishing and maintaining customer service standards by ensuring accuracy in and timeously invoicing.
• Ensures timely fee collection through proactive engagement, structured reminders, and effective dispute resolution.
• Identify and manage risk around late or non-payments; escalate high risk accounts when necessary.

Process & Systems Optimisation:

• Audit and streamline workflows across enrolment and collections functions.
• Drive digital adoption and automation (e.g., CRM, billing tools, reporting dashboards).
• Ensure accurate data integration between admissions and finance platforms.
• Reduce operational inefficiencies and manual intervention.

Call Centre Management:

• Supervise call centre agents and Quality Assurance staff to ensure service excellence.
• Maintain optimal staffing schedules and operational coverage.
• Implement quality monitoring, performance reviews, and coaching sessions.
• Identify operational bottlenecks and lead initiatives to improve workflow, reduce call handling time, and enhance the customer journey. Drive automation and digital tool adoption where applicable.
• Develop onboarding and continuous training programs for new and existing staff.
• Foster a culture of learning, adaptability, and service excellence.
• Handle escalated customer issues and ensure swift resolution.
• Analyse call centre metrics (e.g., resolution time, satisfaction scores) to drive improvement.
• Ensure all operations comply with internal policies and external regulations (e.g. data protection, consumer rights).
• Implement quality assurance programs and maintain standard operating procedures (SOPs).

Reporting & Analytics:

• Monitor KPIs for enrolment, collections, and service metrics.
• Deliver weekly and monthly reports on performance, cash flow, and operational health.
• Track agent performance and productivity on an hourly and daily basis.
• Use data to forecast scholar numbers and support financial planning.
• Present business cases for resource needs or system enhancements.

Team Leadership & Development:

• Manage and motivate both enrolment and collections teams.
• Conduct performance evaluations and identify professional development opportunities.
• Align team goals with organisational strategy and growth targets
• Foster a culture of accountability, excellence, and continuous improvement.

Requirements

Qualifications and Criteria:

The ideal candidate will possess the following qualifications and criteria:

• Bachelor’s degree in Business Administration, Finance, Education Management or equivalent.
• Certification in project management, leadership, or financial operations is advantageous.
• 5+ years in operations, sales, credit control, or revenue management (preferably in education or services sector).
• Minimum 3 years call centre management experience.
• Proven success in enrolment/sales pipelines, improving collections performance and meeting and exceeding targets

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Responsibilities generally include:

• Policy Development and Framework
• Programme Development & Planning
• Social Worker Support & Case Management
• Behaviour Management & Restorative Practices
• Character Quotient (CQ) Framework Development & Implementation
• Programme Development & Continuous Improvement
• Innovation, Knowledge Management & Capacity Building

Requirements

Qualifications and Criteria:

• Relevant qualification in Social Work, Social Science and/or related field.
• Languages: speak, read, write and understand English. Speak and understand multiple South African languages.
• Certification through the South African Council for Social Service Professions.
• SAQA accreditation for non-South African equivalent qualifications.

Experience

• 3 - 5 years working with child protection-related issues (preferably within a school setting).
• 5+ years of experience working with vulnerable children.
• Demonstrated training materials development experience.
•  Experience in advocacy for children’s rights and protection will be advantageous.

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Responsibilities:

• Ensure the continual professional development of our educators by coaching members of the instructional staff to the successful completion of the goals set in their individualised professional growth plans. This includes designing and facilitating weekly professional development sessions for the whole faculty, as well as arranging for individual professional growth opportunities.
• Support student achievement by setting clear and high expectations for excellent teaching in all content areas. Maintain a regular schedule of observations in all learning spaces and observation review meetings with educators to ensure that they can successfully plan instruction, execute instruction, and implement SPARK Schools’ culture and behaviour management techniques.
• Implement the network’s rigorous curriculum, which aligns to and extends the South African national curriculum.
• Implement online curriculum and small ­group tutoring in the Learning Lab that aligns to and extends what is taught by classroom teachers.
• Facilitate an assessment and data analysis cycle that allows instructional staff to analyse student performance and identify areas for targeted instruction.
• Collaborate with school leadership team to manage instructional staff, including facilitating termly and final evaluations.
• Participate in the selection of new school-based personnel.
• Responsible for the onboarding of instructional staff members.
• Define and share information about network-wide policies and procedures to parents, students, staff and community.
• Implement disciplinary policies and procedures.
• Participate actively in staff development opportunities as a member of the SPARK Schools team.
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders.

Requirements

Qualifications:

The ideal candidate will possess the following qualifications:

• English language fluency.
• Clear criminal record.
• Grade 12 Certificate.
• Completed B.Ed or PGCE degree. 
• SACE registration.

Experience:

• Previous experience managing or working with primary school-aged children.
• At least 2 years of excellent classroom instruction.
• Previous experience leading a team.
• Experience and practice with labour laws.

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Responsibilities:

• Develop and deliver dynamic lesson plans that align with the curriculum standards for Natural Sciences and Social Sciences.
• Utilise various instructional strategies and resources to engage scholars in active learning experiences, fostering their understanding and application of scientific concepts.
• Identify and incorporate hands-on experiments, multimedia resources, and interactive technologies to enhance the learning process.
• Encourage and support scholars in their scientific inquiries, critical thinking, and problem-solving skills through project-based learning opportunities.
• Evaluate scholars' progress and provide constructive feedback through regular assessments, quizzes, projects, and examinations.
• Foster a positive classroom environment that promotes open-mindedness, respect, collaboration, and a love for scientific exploration.
• Address individual learning needs and differentiate instruction to accommodate diverse scholars' abilities, interests, and learning styles.
• Maintain accurate and comprehensive records of scholars' academic performance, attendance, and behaviour.
• Collaborate with other teachers, school staff, and parents/guardians to enhance student achievement and promote effective communication.

Requirements

Qualification/Criteria and Experience:

The ideal candidate will possess the following qualifications and criteria:

Qualifications/Criteria:

• B.Ed. degree or PGCE - Intermediate Phase (Sciences major).
• Certification through the South African Council of Educators (SACE).
• English language fluency.
• A clear criminal record

Experience:

• Proven experience or specialisation in teaching Natural Sciences or Natural Sciences & Technology, Social Sciences to elementary-grade scholars.
• Solid knowledge of the national curriculum standards for Sciences in the respective grade levels.
• Strong passion for the subject matter and the ability to instill enthusiasm for scientific and worldly exploration in scholars.
• Proficiency in integrating technology and innovative teaching strategies into the classroom.

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Responsibilities:

• Plan for and be prepared to deliver lessons to students, in isiZulu (FAL) lessons depending on the grade level and timetable.
• Provide instruction in a variety of subjects and reach students with engaging lesson plans and resources.
• Collaborate with grade level and content area partners to develop rigorous, engaging learning experiences and to create individualised behaviour and learning plans for all students in class face to face and online.
• Lead weekly SEL (Social Emotional Learning) circles and implement SPARK Schools
• Social Emotional Learning curriculum.
• Use SPARK culture and implement behaviour management strategies.
• Administer and mark weekly and termly formative and summative assessments to track student progress and analyse the data for student growth.
• SPARK teachers should have a core focus on student achievement and should drive all scholars to meet the required proficiency ratings.
• Submit student results data when required.
• Attend pre-service professional development before the school year begins and attend weekly professional development and any other training interventions.
• Communicate professionally and effectively with colleagues, parents and other stakeholders.
• Conduct self in a professional manner at all SPARK Schools events and to all
• Nurture a high achieving work environment where all students feel genuinely valued and supported.
• Attend Saturday events and parent community meetings when required to do so from time to time.
• Implement strategies implemented by the Crisis Management team.
• Adhere to the child protection, anti-bullying and health and safety policy.
• Promote the vision and mission of SPARK Schools to staff, scholars, families, and the greater community.

Qualifications and Criteria:

Qualifications:

The ideal candidate will possess the following qualifications:

• B.Ed. degree or PGCE - Foiundation Phase with isiZulu as a Major Subject
• Certification through the South African Council of Educators (SACE).
• English and isiZulu languages fluency.
• Clear/Clean Criminal record

Experience:

• Recently qualified educators may apply as well as educators with experience.

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Responsibilities:

• Develop and deliver dynamic lesson plans that align with the curriculum standards for Natural Sciences and Social Sciences.
• Utilise various instructional strategies and resources to engage scholars in active learning experiences, fostering their understanding and application of scientific concepts.
• Identify and incorporate hands-on experiments, multimedia resources, and interactive technologies to enhance the learning process.
• Encourage and support scholars in their scientific inquiries, critical thinking, and problem-solving skills through project-based learning opportunities.
• Evaluate scholars' progress and provide constructive feedback through regular assessments, quizzes, projects, and examinations.
• Foster a positive classroom environment that promotes open-mindedness, respect, collaboration, and a love for scientific exploration.
• Address individual learning needs and differentiate instruction to accommodate diverse scholars' abilities, interests, and learning styles.
• Maintain accurate and comprehensive records of scholars' academic performance, attendance, and behaviour.
• Collaborate with other teachers, school staff, and parents/guardians to enhance student achievement and promote effective communication.

Requirements

Qualification/Criteria and Experience:

The ideal candidate will possess the following qualifications and criteria:

Qualifications/Criteria:

• B.Ed. degree or PGCE - Intermediate Phase (Sciences major).
• Certification through the South African Council of Educators (SACE).
• English language fluency.
• A clear criminal record

Experience:

• Proven experience or specialisation in teaching Natural Sciences or Natural Sciences & Technology, Social Sciences to elementary-grade scholars.
• Solid knowledge of the national curriculum standards for Sciences in the respective grade levels.
• Strong passion for the subject matter and the ability to instill enthusiasm for scientific and worldly exploration in scholars.
• Proficiency in integrating technology and innovative teaching strategies into the classroom.

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Responsibilities:

• Ensure that all health & safety policies, procedures, rules and regulations are implemented and adhered to by relevant stakeholders across all the school sites and support office to ensure ongoing compliance.
• Periodically review, update and communicate health & safety strategy, policies, regulations and SOPs to ensure relevance, on-going compliance and continuous improvement.
• Stay up-to-date with new or revised legislation pertaining to health, safety and welfare.
• Ensure a safe workplace environment without risk to health by providing expert advice on health and safety matters.
• Oversee that all Health & Safety files are up to date and in compliance with legislation.
• Undertake comprehensive quarterly health and safety internal audits. Document, file and share internal audit reports with the School Leadership and Property Operations Manager.
• Assess each site’s audit rating and assist to action any non-compliance items / recommendations until completion and improvement. This may include delegating responsibility to relevant stakeholders regarding health and safety matters.
• Create useful content for Safety Toolbox Talks, and ensure that they are conducted across all sites on a quarterly basis.
• Coordinate with site leadership to ensure emergency preparedness and that fire drills are conducted.
• Manage the required health and safety training with the appointed external provider.
• Manage and attend to logged tickets within agreed SLA timeframe.
• Ensure that all compliance certificates (incl. each site’s Health Certificate) are in place and valid. This includes keeping the relevant trackers up-to-date and documenting reasons for non-compliance or validity.
• Manage license and registration renewals – ensure that the relevant tracker is up-to-date and renewals have been proactively planned.
• Understand, commit to and deliver on the assigned applicable area of responsibility and duties as appointed by the 16(2) in terms of the OHS Act Section
• Monitor campus emergencies, including equipment breakdowns, malfunctions and alarm calls in conjunction with security companies.
• Respond to emergency situations or other urgent issues involving facilities and/or equipment. This may include attending to emergencies outside of working hours (e.g. break-ins).
• Conduct inspections together with the relevant department (Department of Labour & Employment; Department of Health) inspector and implement recommended changes.
• Ensure that all employees are aware of their respective responsibilities regarding security, health and safety in order to maintain optimised awareness and mitigation.
• Document, investigate and report on all incidents, accidents, complaints, criminal activities, cases of ill-health and/or injuries on the sites/properties.
• Post investigation, make recommendations for improvement and oversee the implementation of such improvements to ensure security, health and safety is maintained.
• Report any injuries and/or accidents to the Department of Labour (DoEL) within seven (7) days and manage injury on duty claims with the Compensation Fund.
• Report any incidents of criminal nature to the appropriate authorities in a timely manner.
• Develop, implement and communicate a crisis management plan for all sites/offices across the organisation. This includes ensuring that all employees understand the process clearly.
• Work closely with the School Leadership Teams/Site Section 8.2 Appointees to ensure that the required health and safety checklists are complete, procedures are followed and protocols are administered to the required standard.
• Obtain a Letter of Good Standing with PSIRA and COIDA on an annual basis.
• Establish, implement and/or communicate a structured programme of health and safety training throughout the organisation.
• Ensure effective management of supplier (service provider) relationships in line with business objectives and signed supplier agreements.
• Visit each site on a monthly basis.

Requirements

Qualifications and Criteria:

The ideal candidate will possess the following qualifications and criteria:

• Degree in a related field.
• Occupational Health & Safety training.
• 3 - 5 Years of experience in a related field.
• Detailed knowledge of regulatory compliance (OHS)
• Detailed knowledge of the Occupational Health & Safety Act.
• Experience working in a schooling environment advantageous

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Responsibilities:

Operational Execution & Efficiency

• Design and implement a short, medium and long-term digital marketing roadmap aligned to brand strategy and business goals.
• Manage and optimize the organisation's digital assets, including company websites and virtual tour platforms.
• Troubleshoot and resolve bugs on web platforms in a timely manner.
• Oversee and evaluate the work of digital marketing agencies, ensuring quality control and adherence to SPARK's standards.
• Identify, track, and resolve all digital issues across SPARK Schools’ digital assets—including websites, landing pages, digital campaigns, and tracking tools—to ensure optimal performance and a seamless user experience.

Campaign Development & Management

• Lead the development, implementation, and reporting of all PPC and SEO campaigns across platforms such as Google Ads, Facebook, LinkedIn, and YouTube.
• Continuously optimise campaigns for cost-efficiency and conversion, including through A/B testing and data analysis.
• Maintain an active list of SEO keywords and ensure implementation across relevant assets.
• Build and manage Power BI dashboards to track performance across all digital marketing channels.

Lead Generation & Enrolment Support

• Generate and optimize digital marketing campaigns to meet monthly, quarterly, and annual lead targets.
• Collaborate with the enrolment and brand teams to improve lead quality and conversion.
• Analyse digital lead performance and deliver actionable insights to improve enrolment funnel performance.

Web Development & Maintenance

• Maintain and update all SPARK Schools web assets to reflect current content, campaigns, and branding.
• Ensure high performance, mobile responsiveness, and SEO best practices are consistently applied.
• Manage the upload and maintenance of virtual reality tours of schools and liaise with suppliers to ensure updates are produced as needed.

Data Analysis & Performance Reporting

• Analyse and report on website and campaign performance on a weekly, monthly, quarterly, and annual basis.
• Identify trends and insights, and optimize spend and performance based on the data.
• Recommend new digital tools, technologies, and best practices that could improve digital performance.

Market Insights & Digital Innovation

• Conduct regular competitor analysis and track emerging digital marketing trends.
• Ensure SPARK Schools remains a digital leader in the education sector.

Requirements

Qualifications:

• Bachelor’s degree or diploma in Marketing, Digital Marketing, Communications, or a related field.
• Digital marketing certifications (e.g., Google Ads, Meta/Facebook, SEO) are advantageous.

Experience:

The ideal candidate will possess the following qualifications and criteria:

• 3–5 years of experience in digital marketing and/or web development.
• Proven experience managing PPC campaigns, SEO strategies, and digital analytics tools.

Proficient in:

• Google Ads, Google Analytics, Facebook Ads, LinkedIn Ads, YouTube Ads
• HTML, CSS, JavaScript
• Power BI or similar data visualisation tools
• Ability to leverage data analytics tools—including Microsoft Excel, Google Analytics, and Power BI—to track campaign performance, monitor key metrics, and generate actionable insights that inform digital marketing strategies and website optimisation efforts.