Current Jobs at The Heineken Company

Key Responsibilities

Standards and Governance

• Ensure compliance with internal controls and relevant legislation – Including ICC’s, ISO, and operational audits.
• Drive continuous improvement and adherence to quality standards – Through reviews, audits, and policy implementation.

Customer Service

• Deliver on Case Fill Rate targets – Ensuring Customer satisfaction
• Proactively manage customer feedback and complaints, ensuring rapid issue resolution and corrective actions.
• Use customer insights and performance analysis to drive service innovations and stay ahead of competitors, including Route to Consumer improvements.

Operations Management

• Oversee end-to-end logistics functions – Including Transport, Warehouse, Inventory, and Cost control.
• Optimize operational efficiency and costs – Including compiling of site Opex and Capex budgets

Leadership

• Translate and drive execution of business plans – Engage teams and ensure alignment with strategic goals.
• Foster cross-functional collaboration and team performance – Through regular meetings and shared learning.

Risk and Safety

• Ensure compliance with road safety, legislation, and fleet standards – Including inspections and contractor management.
• Maintain site safety, housekeeping, and health compliance – Through adherence HSER (Health, Safety, Environment, Risk) standards.

Skills and Qualifications

• 5 Years relevant experience.
• Proficient in MS Office, 
• SAP, Strato, Qlikview, Tableau, PowerBI, Success Factors experience beneficial.
• Budget and Cost Centre management experience. 
• The ability to work under pressure and meet tight deadlines.

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KEY RESULTS AREAS

• Support the delivery of Volume, Turnover, Gross Margin and Market Share targets across various channels in the market.
• Support the development of Channel marketing plans for the Modern Off Trade channel across all product and channel brands, leveraging global programmes wherever possible.
• Support the execution and deployment of agreed Channel marketing programmes for the Modern Off Trade channel.
• Valuable time spent in trade to understand channel dynamics, shopper behaviour, activity execution barriers and opportunities.
• Ensure accurate and timely delivery of all projects and initiatives and closely monitors activation KPIs.
• Coordination of 3rd party merchandise briefing and execution of in trade campaigns.
• Work with agencies and key partners to plan detailed activation modules.
• Support tactical marketing interventions within the designated geography.
• Ensure Safe & Compliant on the ground activations.
• Support the execution of promotional activities, such as product launches, promotion, and marketing campaigns, to drive product penetration and increase sales.
• Assist the channel team with reporting and administration through SAP, CRM, procurement, merchandising, budgeting, scorecard, tracking and campaign calendars.
• Follow Heineken Beverages policies and procedures and identify opportunities for continuous improvement.

EDUCATIONAL QUALIFICATIONS

• A degree/diploma in Marketing, Economics, Business or equivalent.

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 3+ years of experience in Trade Marketing/ Sales Operations.
• Experience of working with agencies and project management.
• Demonstrate good skills in applying Customer and Consumer Insights, Offer execution & growth, Market Understanding, Project & relationship management.
• Excellent verbal and written communication skills used to build strong relationships inside and out of the organization.
• Strong project management skills: ability to juggle multiple projects, organize and prioritize, and respond quickly to changes.
• Strong attention to detail and ability to manage tasks.

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KEY RESULT AREAS

• Support the delivery of Volume, Turnover, Gross Margin, Market Share targets and improved BTL ROI for the RTM channels
• Work closely with the Fragmented Channel team is ensuring that we support the channel through our RTM partners.
• Support the development of Channel plans for RTM across all brand categories, leveraging global programmes wherever possible.
• Work closely with Sales Teams, Brands, Channel service delivery teams and RTM partners to design the right mix of activation models.
• Valuable time spent in trade to understand channel dynamics, shopper behavior, activity execution barriers and opportunities
• Support the execution and deployment of agreed Channel programmes in the OpCo, leading projects, workstreams or initiatives as assigned.
• Ensure accurate and timely delivery of all projects and initiatives and closely monitors activation KPIs.
• Support tactical marketing interventions within the relevant Channel.
• Work with agencies and key partners to plan detailed activation modules.
• Ensure Safe & Compliant on the ground activations.
• Support the execution of promotional activities, such as product launches, promotion, and marketing campaigns, to drive product penetration and increase sales in line with channel guardrails and execution standards
• Coordination of 3rd party merchandise briefing and execution of in trade campaigns
• Assist the channel team with reporting and administration through SAP CRM, procurement, merchandising, travel, budgeting, scorecard tracking and campaign calendars.
• Follow Heineken Beverages policies and procedures and identify opportunities for continuous improvement.

EDUCATIONAL QUALIFICATIONS

• A degree/diploma in Marketing, Economics, Business or equivalent.

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 3+ years of experience in Trade Marketing/Sales/ Brand Management/ Channel support.
• Experience of working with agencies and project management.
• Solid understanding of all channels, and HBSA’s RTM.
• Demonstrate good skills in applying Customer and Consumer Insights, Offer execution & growth, Market Understanding, Project & relationship management.
• Excellent verbal and written communication skills used to build strong relationships inside and out of the organization.
• Strong project management skills: ability to juggle multiple projects, organize and prioritize, and respond quickly to changes.
• Strong attention to detail and ability to manage tasks.

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Key Performance Areas would include, but are not limited to:

• Control the despatch of final bulk wines to Packaging sites.
• Timeous submission of samples to laboratory for analyses and follow up with regards to results.
• Responsible for the execution of final corrections on bulk in relation to quality specifications.
• Effective maintenance of a traceable documentation system.
• Effective stock management minimising costs.
• Responsible for despatch documentation of all fortified bulk and raw materials.
• Ensure effective communication between relevant departments.
• Effective people management and development
• Member of the Goudini Tasting Panel
• Achieve monthly Internal Control Checklists (ICC) / QMS targets.
• Responsible for departmental adherence to Health, Safety and Risk requirements
• Team leader of TPM team meetings (Continuous Improvement Programme)
• Implementing and sustaining TPM standards
• Completion of SAP transactions

The successful candidate must have the following qualifications; experience; skills and attributes:

• Relevant tertiary qualification – qualifications from a University or Agricultural College that covers the theory of Wine making.
• At least 1-3 years relevant experience in a supervisory capacity
• Computer literacy – Word, Excel, PowerPoint, SAP Knowledge
• Sound people and time management skills.
• Excellent organising and planning skills
• Excellent communication and interpersonal skills
• Excellent problem-solving skills.
• Strong attention to detail
• Ability to work accurately and effectively under pressure in a fast-paced environment.
• Ability to work effectively without supervision (Self-starter and results-driven)
• Willingness to work long, irregular hours when required
• Punctuality and attendance reliability

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Key Performance Areas would include, but are not limited to:

• Ensure effective administration of stock variances.
• Manage and assist with the administration of losses and write-offs
• Ensure effective administration, workplace improvement and housekeeping
• Control ISO procedures and Internal Control Checklists (ICCs)
• Assist with compiling the annual Warehouse Budget and Forecasts
• Workplace improvement
• Assist with daily and monthly stock take process
• Assist with effective management of Warehouse goods
• Assist and coordinate the loading / offloading of contracted transport

The successful candidate must have the following experience/skills:

• Must have Grade 12
• A tertiary qualification in Warehouse and Logistics will be beneficial.
• Must have minimum of 1-2 years Warehouse administration.
• Proven immaculate administrative skill.
• Knowledge and experience in administrative systems.
• Attention to detail is essential.
• Working knowledge and Computer literate in MS Office, Excel - intermediate level is essential.
• Experience on the SAP administrative system will be beneficial.
• Understanding of (SOP) standard operating procedures within Warehouse environment.
• Experience in stock management
• Dynamic, energetic individual who enjoys a fast-paced working environment.
• Must be able to communicate effectively at all levels also with suppliers and both internal and external customers.
• Knowledge of ISO and HACCP systems.
• To reflect good leadership behaviour towards colleagues, seniors and company values
• Must be willing to work shifts and overtime when required.
• Actively participate in the MDT activities.

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Key Performance Areas would include, but are not limited to:

• Perform quality index inspections and process control training in accordance with required procedures.
• Reporting and handling of non conformances.
• Maintain laboratory equipment in area of responsibility.
• Assist in maintaining the Quality and Food Safety Management system (e.g., FSSC).
• Perform administrative duties.
• Liaise between Quality control department and other internal customers e.g., Production and Materials departments.
• Testing and releasing of dry goods.
• Cross function in the laboratory when required.
• Assist in problem solving.
• Actively participate in all MBA activities.
• Ensure adherence to housekeeping principles.

The successful candidate must have the following experience/skills:

• National Diploma in Food Technology or Microbiology or equivalent qualification.
• 1-2 years experience in a Manufacturing environment.
• Ability to work under pressure.
• Strong numerical aptitude and analytical abilities are essential.
• Strong laboratory skills and knowledge
• Display knowledge and insight where to obtain information and interpret information relevant to own work area.
• Ability to make independent decisions by applying product knowledge in own work area.
• Ability to implement controls to ensure the achievement of quality standards.
• Strong ability to do problem-solving, fault-finding and knowledge of various problem solving methods.
• Computer literacy, preferably MS Office and SAP will be considered advantageous.
• Good communication skills, especially in liaising between different departments.
• To reflect good leadership behaviour- towards coll