We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Graduate Customer Service Host (Fixed Term Contract) you’ll be supporting the delivery of high-quality service within the English Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Demonstrates consistent behaviour aligned to our Organisational Culture
- Fluent in English; able to communicate effectively (read, write, and speak fluently)
- Be available for 24/7 shift rotations
- Be in a possession of a degree - BCom / BSC
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
- Stress Tolerance
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Privacy Governance Specialist, you’ll be supporting the delivery of developing and managing record of processing activities and documenting key data flows across the business and supporting the Group Data Governance Manager in setting up the overall framework to the management of availability, usability, integrity and security of the data across Super Group, including third-parties and partners as appropriate. This will help us excel at Data Governance and Data Privacy to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Support the Group Data Governance Manager in embedding and strengthening group data governance framework, with focus on data quality, data ownership, accountability, and data security handling practices.
- Lead on configuration and ongoing maintenance of any privacy and data governance related platforms, for example OneTrust.
- Supporting the Group Data Governance Manager with the ongoing development and maintenance of Group ROPAs and other inventories.
- Support the wider Privacy Team in performance measurements and reporting, through building dashboards and creating reporting based on privacy team, governance, and regulatory requirements.
- Being a proactive advocate and brand ambassador of privacy and data governance across the business.
- Support the Group Data Governance Manager with the implementation of data governance initiatives.
- Support in Data Quality initiatives and monitoring, including data quality checks, identification of data issues and ensuring requests are prioritised and structurally resolved.
- Support to the Data Governance Manager on the management of day-to-day tasks.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Relevant University degree
- Minimum of 2 years’ experience in a data governance or privacy related role
- Good understanding of data protection risks and issues
- Experience of developing and maintaining Records of Processing Activities in line with GDPR requirements
- Good knowledge of the GDPR
- Experience with configuring privacy platform
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Knowledge of industry leading data governance practices and business and technology issues related to the enterprise management of information assets
- Experience of working in the gambling sector
- Experience working with compliance software solutions
- Experience training colleagues
- Good understanding of project and programme methodologies
- Experience with configuring Onetrust
go to method of application »
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Financial Accountant you’ll be supporting the delivery of accounting for all transactions, reconciliations, and reporting for the Support Silo and related entities. This will help us excel in delivering timeously to the senior management and shareholders of the organisation, to assist with their decision-making processes in driving the business enabling us to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Financial reporting:
Monthly management reports
- Check to ensure that data is posted correctly by product, region, brand.
- Reconcile data imported into NAV/BC (ERP) to the Audit Report.
- Match all open items in vendors and customers
- Investigate anomalies and open items timeously and provide necessary feedback to stakeholders.
- Run weekly open item reports and follow up on long outstanding items.
- Calculation of monthly outsource fees and checking that this agrees to the terms of the contract.
- Posting accruals, and prepayments and ensure that finance assistant has posted invoices.
- Review inventory & travel management report prepared by the finance assistant.
- Assist with the analysis of expenses, with commentary (Opex & Fee files) ensuring all expenses have been categorized and allocated correctly across all business units.
- Review commentary that has been added by the creditors controller for validity
- Assist with the preparation of monthly income statement files, including commentaries per expense type and brand.
- Posting all intercompany and intergroup billing.
- Fixed asset & Intangible asset reporting and recons, ensuring that all assets are correctly captured.
- Run depreciation.
- Run FX.
Analytical reporting
- Ensure that all relevant data is split by product, region, platform, brand where appropriate.
- Preparation of monthly income statement with relevant commentary.
- Preparation / update of monthly support and annualised schedules including legal fees, accounting & audit fees, and professional fees.
- Preparation of monthly balance sheet with relevant commentary.
- Preparation of monthly brand income statement.
Corporate Governance:
Audits
- Preparation of audit files & upload of evidence.
- Liaise with other contributors to ensure completeness of all audit files.
- Liaise with the manager regarding all queries from the external auditors.
- Resolve queries from external auditors in a timely manner.
SOX compliance
- Prepare SOX control support and evidence.
- Ensure that all controls are adhered to, documented, and implemented for SOX compliance.
- Evidence of internal controls are timeously submitted
Tax management and compliance
- Preparation of corporate tax and VAT calculations per entity.
- Prepare all related reporting for annual returns, regulatory reports.
- Reconciliation of all VAT and tax vendors and matching to ensure submission and payments to the authorities have been timeously made.
- Effective correspondence with local tax authority and follow up on outstanding items.
Funds and Assets Management:
Cash flow
- Run vendor open items reports weekly and request payment of open items due for payment.
- Ensure timeous supplier and intergroup payments.
- Prepare weekly payments, ensuring that the correct amounts and suppliers are paid.
Robust and critical systems and controls:
Policies and procedures
- Assist in the drafting of process notes detailing how and why monthly tasks are performed to ensure business continuity.
Financials staffing:
KPI management
- Effectively work as a team with relevant team members.
- Effectively communicate to manager and team members to ensure key deliverables are met on time and potential problems escalated.
- Communicates clearly and effectively at all levels; both internally and externally.
- Effectively feeds information to required members of the team to ensure all important updates are shared appropriately.
- Manages other’s expectations appropriately and proactively communicates any potential problems.
- Bi-annual setting of objectives.
- Ad hoc:
- Other ad hoc duties as may be required from time to time in line with business requirements.
- Areas of responsibility:
- Trial balance management of all entities.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- BCom financial accounting degree or related qualification and Articles
- Minimum 5 years post-Articles experience in a similar role
- Advanced Microsoft Excel skills
- Detail-oriented with a high level of accuracy
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in Microsoft Dynamics Navision or Business Central
- Experience in FloQast (Month end reconciliation tool)
- Experience in IBM Planning Analytics/TM1/Cognos
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a BI Developer you’ll be supporting the delivery of information to the company that is timely, accurate, reliable and relevant. Our information is utilized across the entire business from front facing business functions through to executives. Data originates from a multitude of external sources and is then transformed into meaningful information.. This will help us excel at providing ease of access, to be extracted on a self-service basis by all users to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Integration of new sources of data into company databases and existing solutions so that it can also be analyzed and included in relevant reporting.
- Designing new database structures or enhancing existing ones to cater for optimal process flow and optimal user querying.
- Integration of data into relevant workflow processes, with the specific aim of continuously improvement and data optimization.
- Conceptualizing, defining and delivering new data sources for reporting and analysis as well as improving existing ones.
- Analysis of data from various sources to ensure that the business acts proactively on the information at its disposal.
- Continually searching for new and useful ways to obtain, integrate and analyses data that is relevant to the company’s business model.
- Debugging, monitoring and troubleshooting current solutions.
- Work with Project Managers and Product Owners in developing and executing project plans or development tasks within assigned schedule and timeline.
- Guide and mentor junior resources when needed.
- Education of report end-users to ensure a maximum spread of expertise around the company.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Undergraduate degree (or substantial progress towards one) with majors in IS / math / stats / engineering or similar. Alternatively, at least 2 years work experience in a business intelligence / engineering role will be considered. A relevant post-graduate degree will be a strong plus.
- 2+ years strong SQL experience (creation of stored procedures, functions, automation of jobs, performance tuning and optimization, RDBMS, error handling and logging, incremental data loading, change tracking/cdc. etc.).
- Minimum 2 years SSIS experience (creation of complex ETL (Extract, Transform, Load) processes, error handling, loading data from various data sources (flat files, xml), integration of new data into data warehouse, precedence constraints, parameterized connections, etc.).
- Minimum of 2 years’ experience with OLAP reporting tools and cube technologies, such as SSAS (creation, implementation and maintenance of multi-dimensional cubes, MDX, DAX).
- Minimum of 2 years’ experience in front end visualization tools such as Power BI /Tableau/ (creation, implementation and maintenance of analytical dashboards and visualizations).
- Be able to give accurate technical estimates.
- Driving new solutions based on business requirements.
- Strong communication skills, ability to mentor others.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience with Software Development frameworks such as .NET Core (C#) , Vue.js.
- Experience integrating with API solutions.
- Knowledge of event-driven programming.
- Experience with data modeling and data cleansing.
- Experience with Python.
- Experience with Kafka.
- Experience with Cloud Platforms.
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a TM1 Product Consultant you’ll be supporting the delivery, implementation and support of IBM Planning Analytics into a global business, including responsibility of requirements gathering, stakeholder management, maintenance of the backlog, analysis, UAT and Project management.
- This will help us excel at innovating, automating, enhancing and simplifying processes which in turn allows users of the systems faster and more accurate results as close to real time as possible to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Have knowledge of and able to:
- Test and deploy multidimensional cubes
- Design user interfaces for capturing data; knowledge of PAW reports.
- Post deployment support and maintenance
- User & Permission Management
- Monitor Server Performance
- User Training
- Continually searching for new and useful ways to obtain, integrate and analyse data that is relevant to the company’s business model.
- Find ways to, on a continuous basis, improve processes within current systems. Taking a proactive, rather than reactive approach.
- Troubleshooting and problem-solving of problematic and complex user queries along side TM1 developers.
- Translating client requests into technical requirements - creating comprehensive project roadmaps and ensuring this is executed as effectively and efficiently as possible.
- Be involved in defining development best practices and applying them to the larger team.
- Support end users with the IBM Planning Analytics (TM1,PAX,PAW) system.
- Stakeholder management;
- Includes acting as the primary point of contact for the TM1 application
- Collaborating with stakeholders
- Gathering and defining business requirements
- Backlog management.
- Work with the Business Support team and Business Stakeholders to produce detailed user journeys, acceptance criteria and designs ready for implementation.
- Assist with product /system/process documentation to support Users and Business continuity.
- Work with the scrum Team and PO Manager to deliver key milestones, including managing and prioritising the story backlog to ensure the work items delivered meet expectations.
- Provide regular updates to stakeholders on strategy, successes, learning and progress on product vision.
- Overall owner of the product backlog, keeping the Business and Tech Teams informed of work delivered.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- At least 1 or more years of IBM Planning Analytics (TM1) consulting experience
- Minimum 3 year working experience in a Technology or Finance environment.
- Stakeholder Management
- Understands software development methodologies
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Understanding of the fundamentals of financial accounting
- Proven experience managing projects.
- Relevant Degree or Diploma
- SQL Knowledge
- Python knowledge
- Experience solving complex problems using data analysis
- Previous experience in stakeholder management
- Willingness to learn a new software tool
- Product Owner experience
Method of Application
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