Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
Read more about this company
Key Purpose
- The purpose of the role is to determine the quantum and merit of non-motor jewellery claims. The Jewellery Moderator is responsible for providing technical expertise, supporting claims, and ensuring the most fair and accurate settlement amount of the claim.
Areas of responsibility may include but are not limited to
- Moderate jewellery claims with a focus on claim validity, accuracy and fairness
- Assist claims in quantifying claims within delegated thresholds, ensuring alignment with financial risk management policies.
- Offer specialist support on jewellery-related claims, including valuations, diamond verification, and settlement reviews.
- Identifying what is required and outstanding from assessor / client
- Verifying and correcting all replacement values to ensure best possible cost
- Managing relationships with internal and external stakeholders
- Ensuring maximum possible savings are achieved on all claims moderated
- Reporting on all moderated claims to show savings achieved
- Identifying and escalating matters to claims and procurements teams where necessary
- Identifying opportunities in the non-motor environment that will improve costs and efficiencies
Technical Skills and Knowledge
- Computer literate (MS Word, Power Point, Excel, Outlook)
- Investigative skills
- High attention to detail
- In depth knowledge of electronic goods
- Data analysis and reporting
- Relationship building skills
- Negotiating skills
- Leadership skills
- Procurement principles
- Claims non-motor assessing knowledge
Education and Experience
Education:
- Matric (Essential)
- Short-term insurance qualification (Advantageous)
- Tertiary qualification (Advantageous)
Minimum Experience:
- 2-5 years experience in the jewellery retail industry (e.g. valuations, sales, quotations, diamond verification)
- 2-3 years experience in short-term insurance claims
go to method of application »
Key Purpose
- The purpose of the role is to determine the quantum and merit of non-motor electronics claims. The Electronics Moderator is responsible for providing technical expertise, supporting claims, and ensuring the most fair and accurate settlement amount of the claim.
Areas of responsibility may include but are not limited to
- Checking completeness and correctness of non-motor electronics assessments
- Identifying what is required and outstanding from assessor / client
- Verifying and correcting all assessing fees against approved / reasonable rates guidelines
- Verifying and correcting all replacement values to ensure best possible cost
- Managing relationships with internal and external stakeholders
- Ensuring maximum possible savings are achieved on all claims moderated
- Reporting on all moderated claims to show savings achieved
- Identifying and escalating matters to claims and procurements teams where necessary
- Identifying opportunities in the non-motor environment that will improve costs and efficiencies
Technical Skills and Knowledge
- Computer literate (MS Word, Power Point, Excel, Outlook)
- Investigative skills
- High attention to detail
- In depth knowledge of electronic goods
- Data analysis and reporting
- Relationship building skills
- Negotiating skills
- Leadership skills
- Procurement principles
- Claims non-motor assessing knowledge
Education and Experience
Education:
- Matric (Essential)
- Short-term insurance qualification (Advantageous)
- Tertiary qualification in electronics, electrical engineering or a related field (Advantageous)
Minimum Experience:
- 2-5 years experience in the electronics retail or repair industry (e.g. sales, electronics repair, damage report writing)
- 2-3 years experience in short-term insurance claims (Advantageous)
go to method of application »
Role overview
- This is an excellent opportunity for a dynamic and strategic marketing manager to lead the marketing initiatives for our suite of credit products, including credit cards and home loans, payment features and associated products. This role requires a deep understanding of product marketing, market analysis, customer segmentation, and value proposition development to drive product uptake and utilisation. Audiences include Discovery Bank clients, Discovery staff and the broader public.
Key responsibilities
- Develop and execute comprehensive marketing strategies for credit and other products and/or features to drive acquisition, activation, and/or utilisation objectives.
- Conduct in-depth market analysis to identify trends, customer needs, and competitive positioning.
- Define and refine customer segments and tailor marketing campaigns to effectively engage target audiences. This includes effective channel selection, experiential events and activations, internal communications and environmental branding.
- Collaborate with product, sales, and digital teams to develop compelling product propositions that resonate with target audiences.
- Lead the go-to-market strategy for new credit and other products or features, ensuring seamless launches and sustained growth.
- Develop and implement campaigns that meet customer needs, driving enhanced customer satisfaction, improved customer experience and increased profitability.
- Monitor and analyse marketing campaign performance, using insights to optimise strategies, drive continuous improvement and meet business objectives.
- Manage external agency relationships and oversee the creation of marketing material and branding solutions, ensuring alignment with brand guidelines.
- Stay informed on industry trends, regulatory changes, and emerging marketing channels to keep strategies innovative and effective.
- Define, implement and change processes as needed.
- Build and maintain relationships with key business stakeholders, both at a strategic and operational level.
- Prepare campaign reports to disseminate or present in the applicable forums, as required.
- Manage and coordinate team members.
- Ensure that projects are delivered on time and within budget.
- Ensure that product information is kept up-to-date on the applicable channels.
Key competencies
- Strategic thinker with a customer-centric mindset.
- Strong understanding of market analysis, segmentation, and value proposition development.
- Results-driven with a focus on performance metrics and return-on-investment.
- A creative and innovative approach to problem-solving.
- The ability to thrive in a fast-paced and dynamic environment.
Knowledge
- A strong understanding of credit products, payment systems and the regulatory environment
- Proficiency in digital marketing tools and platforms
- Understanding of various advertising and media channels, including digital marketing channels and social media
- Experience in data analysis and market research
- Expertise in Microsoft 365 applications (Excel, PowerPoint, Word)
- Agency experience, either from working within an agency or in collaboration – especially in advertising, media, and design
- An understanding of different Discovery audiences, products and business processes is beneficial
Skills
- Communicate well in English – with strong writing and verbal communication skills
- Unpack complex business needs and/or convert technical information into audience appropriate communication
- Influence and persuade people to get things done
- Question process, strategy and outputs
- Strong project management and problem-solving skills
- Multitask on different projects
- Present and sell ideas
- Keen negotiator and an expert at managing conflict
- Make decisions under pressure
- Build trusted partnerships
- Good at managing trade-offs
- Instil confidence in others
- Guide, develop and motivate others
Attributes
- Strong attention to detail
- Solution orientated and can think outside of the box
- Dynamic and energetic
- Flexible and adaptable
- Sociable and diplomatic
- Action orientated, tenacious and persistent, with a natural inclination to work hard
- Take Initiative, a self-starter who can work independently, but also collaborate well
- Work calmly under pressure and provide answers and direction to others
- A collaborative mindset and is seen as a trusted adviser by clients
- Strong leadership qualities with the ability to inspire and manage a team
- Confident
- Resilient
- Passionate
- Empathetic
Education and experience
Qualifications
- Bachelor’s degree in Marketing, Business, or a related field; MBA or relevant postgraduate qualification is advantageous.
- Relevant industry certification(s).
Experience
- A minimum of five years’ experience in product marketing, preferably within financial services and/or credit products.
- A minimum of five years’ experience in a management position
- A proven track record of developing and executing successful marketing strategies that drive product uptake and customer engagement.
- Strong analytical skills with the ability to interpret data and translate insights into actionable marketing plans.
- Excellent communication, collaboration, and project management skills.
go to method of application »
Key Purpose
- To make outbound calls to prospective clients to insure their motor, household and home with Discovery Insure.
Areas of responsibility may include but not limited to
- Achievement of monthly sales targets
- Conduct financial needs analysis for clients to provide sound financial advice
- Accurate, timely administration on relevant system
- Communicate telephonically and via email with clients on queries related to outbound calls made
- Adhering to service level agreements to ensure sales consistency in the department
- Stakeholder engagement
- Adherence to risk and compliance requirements
- Teamwork, self-management and alignment with Discovery values
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Target Driven
- Team Player
- Goal orientated
- Self-motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self-managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Education and Experience
- Matric (Essential)
- FAIS Credits - full qualification – Short term Insurance (Essential)
- RE5 qualification (Essential and/or advantageous)
- Class of business certificate (Essential and/or advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Minimum 2 years’ sales experience in the short-term insurance industry in an outbound telesales environment (Essential)
- Degree (Advantageous)
go to method of application »
Key Purpose
- To make outbound calls to prospective clients to insure their motor, household and home with Discovery Insure.
Areas of responsibility may include but not limited to
- Achievement of monthly sales targets
- Conduct financial needs analysis for clients to provide sound financial advice
- Accurate, timely administration on relevant system
- Communicate telephonically and via email with clients on queries related to outbound calls made
- Adhering to service level agreements to ensure sales consistency in the department
- Stakeholder engagement
- Adherence to risk and compliance requirements
- Teamwork, self-management and alignment with Discovery values
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Target Driven
- Team Player
- Goal orientated
- Self-motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self-managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Education and Experience
- Matric (Essential)
- FAIS Credits - full qualification – Short term Insurance (Essential)
- RE5 qualification (Essential and/or advantageous)
- Class of business certificate (Essential and/or advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Minimum 2 years’ sales experience in the short-term insurance industry in an outbound telesales environment (Essential)
- Degree (Advantageous)
go to method of application »
Key Purpose
- Acts as the technical owner of a set of Communications Systems. Manages the relationship with Technical Systems owners, and ensures that both Business and Systems objectives are reflected in the technical processes which they manage. Assist in managing a team of specialist resources, specifically resourcing and scheduling in the SDLC processes, specifically in an Agile team. Managing a project or set of projects in a program related to their systems portfolio. Ensuring that the system capabilities and processes remain adaptive to emerging client needs in its lifetime.
Areas of responsibility may include but not limited to:
- Client Relationship Management & Networking
- Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
- Understanding business requirements, business systems and process context, impact and risks
- Participating in client forums, MANCO, EXCO, planning/strategy sessions and reporting
- Acting as Consultant to the internal client
- Interfacing to other teams where required
- Interfacing to external clients, vendors where required
Delivery and Support of Specific Applications
- Management of activities within the SDLC (process owner)
- Participating and enabling the business Prioritisation process
- Scheduling and prioritisation of tasks and resources
- Coordinate: Build, Test, Deliver, Fix, Change Requests
- Capacity management: delegation of tasks, review of execution, and providing feedback to team members
Resolution and prevention of issues
- Technical capacity, quality and standards
- Ensures that the Technical Application capacity exists for a particular set of systems
- Understanding business' future requirements
- Preventing technical issues from arising by proactive management
- Produce and enable a Capacity Plan for the Application
- Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
- Making recommendations for the improvement of the SDLC, PM or ITIL processes
Project Management of projects
- Acting as a Project Manager for selected projects
- Delivering specific projects to produce internal or external capacity
- Management of activities within the SDLC (Acting as process owner)
- Participating and enabling the business prioritisation process
- Scheduling and prioritising tasks and resources
- Taking ownership of production issues and driving to resolution
- Adherence to Quality, Standards, SLA’s and SDLC standards
Human Capital Management
- Ensures that human capacity exists in the team being managed
- Driving the skills development of team members, coaching of team members for performance, and coaching on career development
- Recruitment, staff training, conflict management and creating a welcoming working environment
- Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)
Personal Attributes and Skills
- Drives Results
- Passion for delivery and quality
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
- Leadership Skills
- Strategic Agility
- Manages complexity
- Balances Stakeholders
Education and Experience
Education:
- Matric
- Tertiary degree (B. Engineer, BCom, BSc)
Experience:
- 3 to 5 years’ experience in software development for large commercial entities and demonstrated leadership capabilities.
- Must have managed a software development team.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail