Non-Motor Moderator - Electronics at Discovery Limited

Key Purpose

• The purpose of the role is to determine the quantum and merit of non-motor electronics claims. The Electronics Moderator is responsible for providing technical expertise, supporting claims, and ensuring the most fair and accurate settlement amount of the claim.

Areas of responsibility may include but are not limited to

• Checking completeness and correctness of non-motor electronics assessments
• Identifying what is required and outstanding from assessor / client
• Verifying and correcting all assessing fees against approved / reasonable rates guidelines
• Verifying and correcting all replacement values to ensure best possible cost
• Managing relationships with internal and external stakeholders
• Ensuring maximum possible savings are achieved on all claims moderated
• Reporting on all moderated claims to show savings achieved
• Identifying and escalating matters to claims and procurements teams where necessary
• Identifying opportunities in the non-motor environment that will improve costs and efficiencies

Technical Skills and Knowledge

• Computer literate (MS Word, Power Point, Excel, Outlook)
• Investigative skills
• High attention to detail
• In depth knowledge of electronic goods
• Data analysis and reporting
• Relationship building skills
• Negotiating skills
• Leadership skills
• Procurement principles
• Claims non-motor assessing knowledge

Education and Experience

Education:

• Matric (Essential)
• Short-term insurance qualification (Advantageous)
• Tertiary qualification in electronics, electrical engineering or a related field (Advantageous)

Minimum Experience:              

• 2-5 years experience in the electronics retail or repair industry (e.g. sales, electronics repair, damage report writing)
• 2-3 years experience in short-term insurance claims (Advantageous)