Current Openings at Discovery Limited

Key Purpose of the role

• To drive the Discovery value proposition with our SOE stakeholders, through building and maintaining those relationships, superior client servicing, with the ability to increase sales of the Mass Market product offerings through identifying new business opportunities and amplifying existing opportunities

Key Responsibilities

Your tasks will typically involve:

• Increase DHMS and Flexicare product sales.
• Provide expert technical training at, employer and member level.
• Relationship building with internal and external stakeholders.
• Conduct On site inductions.
• Implement activations, wellness support initiatives and employer led projects as required.
• Identify opportunities for sales and marketing initiatives and onsite activations.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Keep up to date with competitor products and service offering and industry developments and trends

Personal Attributes and skills:

• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurised, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously.

Qualifications and Experience:

Qualifications

• Matric
• NQF Level 5 – Wealth Management or Financial Planning or similar
• Knowledge of MS Office Suite

Experience

• Sound Health industry experience ( Medical Aid and Medical Insurance)
• 2 – 3 years’’ client facing working experience
• Relationship Management or Sales Experience (advantageous)

Requirements

• Valid driver’s licence and an insured and reliable car
• Smart-phone
• Willingness to travel

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Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
•  At least 2 years sales experience, preferably in an outbound telesales environment
•  Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key purpose

To drive strategic client engagement by creating brand and communication solutions that enable business to meet their objectives by:

• Defining, co-creating with business stakeholders and driving personalised client experience and engagement journeys and campaigns that drive client engagement and improve profitability. 
• Understanding client data to conceptualise, deliver, manage and continually optimise and iterate journeys and campaigns. Channels may include (but are not limited to) emails, the banking app, welcome calls and WhatsApp.
• Understanding and using specialised sales tools to deliver projects.
• Applying best practice marketing and advertising principles, and leveraging key partnerships both internally and externally.
• Making sure that projects are delivered on time and within budget.

Areas of responsibility may include but are not limited to:
Campaign delivery and management

• Unpacking complex business needs and providing creative solutions considering all stakeholders and best practice principles for communication journeys and campaigns.
• Directly managing and contributing to the creation and delivery of high-quality communication campaigns and journeys.
• Collaborating closely with key stakeholders, including product owners within the Discovery Bank marketing team, senior business people and cross-departmental teams to develop full lifecycle journeys that are relevant and appealing to target audiences, to help achieve company and business unit objectives, including driving profitability.
• Ensuring each campaign or journey has clear metrics that are aligned to business objectives.
• Defining, implementing and changing processes as needed.
• Ensuring that creative solutions are in line with the Discovery marketing model – and consistent across all brands, businesses and communities.
• Building and maintaining relationships with key business stakeholders, both at a strategic and operational level.
• Managing a budget.

Campaign analytics

• Carry out post-campaign analysis to report KPIs and distribute learnings, in collaboration with business stakeholders.
• Develop and analyse key marketing metrics to ensure campaigns are meeting goals and to make recommendations for enhancing their effectiveness.
• Continuously optimize strategies to drive higher returns including A/B and multivariate testing.
• Prepare and disseminate regular reporting.
• Stay on top of industry and international best practice and apply learnings internally.

Competencies

Knowledge

• Experience in relevant field with tools, email campaign building, and list selection (Salesforce, HTML and WhatsApp experience would be an advantage)
• Ability to troubleshoot coding or template problems
• Ability to define new audience types
• Good understanding of database concepts and segmentation
• Expertise in Microsoft 365 applications (Excel, PowerPoint, Word).
• Understanding of different Discovery audiences, products and business processes is beneficial.
• Understanding various advertising and media channels, including digital channels.
• Agency experience, either from working within an agency or alongside – especially in advertising, media, and design.

Skills

• Communicate well in English – with strong writing and verbal communication skills.
• Convert technical information into audience appropriate communication.
• Influence and persuade people to get things done.
• Question process, strategy and outputs.
• Strong project management skills.
• Multitask on different projects.
• Present and sell ideas.
• Keen negotiator.
• Make decisions under pressure.
• Solve complex problems.
• Build trusted partnerships.
• Expert at managing conflict.
• Good at managing trade-offs.
• Instil confidence in others.
• Guide, develop and/or motivate others.

Attributes

• Strong attention to detail.
• Solution orientated and can think outside the box.
• Dynamic and energetic
• Flexible and adaptable
• Sociable and diplomatic
• Action orientated, tenacious and persistent, with a natural inclination to work hard.
• Take Initiative, a self-starter who can work independently, but also collaborate well.
• Work calmly under pressure and provide answers and direction to others.
• People and relationship focused and seen as a trusted adviser by clients.
• Confident
• Resilient
• Passionate
• Empathetic.

Education and experience

Qualifications

• Minimum 3-year undergraduate degree or diploma (BA or B.Com in Marketing, Advertising or Communication)
• Postgraduate qualification in marketing is preferable
• Relevant industry qualification(s).

Experience

• Minimum of eight years’ experience in advertising, marketing or communication (content marketing, digital marketing/campaign management, product sales, advertising and client engagement would be advantageous).
• Minimum of three years in a management position.
• Experience in the financial services industry is preferred.

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Key Purpose

• To support the Discovery Health and Discovery Health Medical Scheme Marketing team in the implementation of brand and communication strategy and benefit campaigns to multiple stakeholders. Brief agency partners on marketing campaigns and support the Discovery Health business on project deliverables related to member benefits and healthcare professional communications.

Areas of responsibility

• Take end-to-end accountability and responsibility for assigned marketing campaigns and associated deliverables
• Manage project stakeholders and keep them informed on all marketing-related updates and requirements
• Conceptualise and create social media campaigns to drive engagement  
• Ensure quality of outputs with meticulous attention to detail
• Reflect on all projects and identify opportunities for continual improvement
• Ensure first line quality check and proof reading
• Attend various project meetings as marketing representative
• Administrative support, for example:
• Quotes
• Orders
• Version control
• Keep project plans updated.

Competencies

• Project management and administrative skill
• Composure under pressure
• Problem solving
• Ability to work under pressure, within tight deadlines
• MS Office, PowerPoint, Excel
• Effective document proof-reading
• Build collaborative relationships
• Question processes, strategy and outputs

Education and Experience

Qualifications

• Minimum 3 year undergraduate marketing or communication degree or diploma.
• Minimum 3 year work experience

Knowledge

• How what you do fits into the greater Discovery Health Marketing picture.
• What makes a good brief.
• Production, procurement and sign off processes.
• The difference between good and bad language and grammar.
   

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Key purpose

• To review and process journals and reconcile balance sheet accounts. To conduct other adhoc financial reporting analysis and related tasks. To lead and support a team.

Key Outputs

• To review and post journals to record all entries in the GL.
• To review B/S accounts to ensure completeness validity and accuracy of Management Account.
• To prepare and present management accounts.
• To provide variance explanations on the management accounts.
• To review payments and meet the contractual timelines of these payments.
• To provide finance support to the New Market Executive team.
• To assist with budget preparations.

Competencies

• Communication
• Innovation
• Tenacity
• Drive
• Time Management
• Ability to work effectively within a team and independently
• Team player
• Attention to detail
• Accounting / numeracy skills
• Meeting reporting deadlines
• Accuracy, validity, and completeness of information produced
• Leadership

Experience and Qualifications

• Completed BCom /B Accounting degree
• Bcom Honors qualification
• Minimum 1 – 2 years working experience in Finance
• In addition to the above, Minimum 1 – 2 years leadership experience
• Good understanding of accounting principles and application thereof
• MS Outlook
• Intermediate level Excel

Advantageous

• Sage Pastel
• Onestream