Current Openings at Hollywoodbets

• We have an amazing opportunity for a Team Leader to be based in Nelspruit, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage cost, and increase profits within the team. Ensure proactive reposting on these areas.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You bring:

• Valid Driver’s License.
• A minimum of 12 months in the leadership role.
• Track record of over-achieving quota.
• Ability to understand customer needs and handle different types of personalities.
• Strong listening, communication, presentation and social skills.

What You Will Do For The Brand:

• Work closely with the Area Managers to meet required targets.
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing team.
• Facilitate daily promotional activities.
• Ensure marketing material is available and in good condition for all campaign. All campaigns/promotions should be completed successfully and professionally.
• Management of stock (daily report on stock levels and usage).
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/events/campaign.
• Conduct market analysis/research to make suggestions for improvements within the mobile departments.
• Recruitment and interviewing in coordination with Area Manager and HR department.
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such a HR/IR, and the poor performance of team members (PI) function.
• Management of team members leave, absenteeism, and attendance.
• Identify potential of Top Up Voucher outlets. Visiting outlets where required.
• Organise continuous training to ensure sales agents understanding the different betting types, betting process, products and TUV.
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
• Ensure the cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are services.
• Submit Daily Reports.
• Any other related duties that might be required.

What You’ll Bring To The Team 

• Good communication and interpersonal skills.
• Excellent listening skills.
• Must be result driven.
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge.

go to method of application »

• We have an amazing opportunity for a Sales Agent (Field) to be based in Siyabuswa, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

 With Hollywoodbets You Will:

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
•  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
•  Grow with our development plans and culture that allows you to further your career.  

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

go to method of application »

• We have an amazing opportunity for a Sales Agent (Field) to be based in Siyabuswa, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

 With Hollywoodbets You Will:

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
•  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
•  Grow with our development plans and culture that allows you to further your career.  

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

go to method of application »

• We have an amazing opportunity for a Sales Agent (Field) to be based in Siyabuswa, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

 With Hollywoodbets You Will:

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
•  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
•  Grow with our development plans and culture that allows you to further your career.  

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

go to method of application »

• We have an amazing opportunity for a Sales Agent (Field) to be based in Siyabuswa, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

 With Hollywoodbets You Will:

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
•  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
•  Grow with our development plans and culture that allows you to further your career.  

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

go to method of application »

• We have an amazing opportunity for a Quality Assurance Coach be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for monitoring and evaluating customer interactions to ensure adherence to company policies, quality standards, and service excellence. This role involves assessing contact (email, chat, voice & other) quality, providing feedback to agents, and identifying areas for improvement to enhance overall customer satisfaction.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-year Customer Service Experience
• 1-year Quality Assurance Experience.

A Bonus to have:

• Degree/Diploma in related field.
• Coaching and analysis experience.

What You’ll do for the Brand:

• Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate
• Monitor and evaluate customer interactions (calls, emails, chats) for quality and adherence to company standards.
• Calibration participation and attending to help align self and others with QA standards.
• Collate QA reports and statistics for the campaigns, highlighting trends and training opportunities.
• Work closely with the contact centre training division to convert training insights into learning and development modules in Moodle.
• Identify trends and effectively alert the respective departmental management team
• Assist in developing and updating quality assurance guidelines and procedures.
• Customer complaints resolution – extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.
• Any other ad hoc duties that might be required

What You’ll Bring to the Team:

• Strong Quality Focus
• Good coaching ability
• Customer Service Excellence.
• Exceptional reporting skills.
• Attention to detail

go to method of application »

• We have an amazing opportunity for Reconciliation Clerks x 3 be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for ensuring validity of revenue, expense, deposits and withdrawals (retail) and any other transactions and eliminate misappropriation of company assets and/or fraudulent financial reporting.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Completed matric with mathematics and English
• Computer literacy
• 1-year administration experience

A Bonus to have:

• Degree/Diploma in related field.
• Valid driver's license.

What You’ll do for the Brand:

• Auditing Declarations from branches on the “End of Days” timelessly
• TUV reconciliations
• Tote reconciliations
• Betman reconciliations
• Banking reconciliations
• EFT and cheque reconciliations
• LPMS reconciliations
• ATM reconciliations
• Credit Card reconciliations
• Ithuba reconciliations
• Manual transactions reconciliations
• Auditing receivables (credit card or other)
• Any other declarations/transaction retail
• Perform cash counts when requested
• Perform paperwork audit and daily recons
• Auditing Missing tickets with validity and completeness
• Reconciliation of Missing ticket Masterfile
• Ensuring shortages, a transposed onto the recovery Masterfile
• Ensuring shortages are escalated and followed up with weekly
• Ensuring weekly deadlines are met timelessly
• Collect and analyze data
• Establish recommendations for the information collected
• Perform research and development as required
• Perform audits around paperwork and daily recons
• Determine compliance with policy and procedures
• Stock counts and fixed asset counts and confirming vending stock
• Perform branch Food and beverage stock counts
• Checking and reconciling of tickets at branch level
• Reporting daily observations to your senior and manager
• Assisting the branches and/or relevant department to clear queries
• Reporting to management
• Reconciliation of pastel accounts
• Reconciliation of all Retail recons on to our internal audit software (Accurate platform)
• Summitting daily/ Weekly timesheets
• Performing a Racing Distribution publication count weekly
• Performing Petty cash recon on monthly basis
• Voucher verification
• Confirming monthly Bar and Kitchen stock variances
• Work in concurrence with the team and be a team player
• Perform ad hoc assignments as they arise.

What You’ll Bring to the Team:

• Excellent written and verbal communication skills.
• Strong presentation ability.
• Attention to detail.
• Facilitation
• High level of energy and accountability.
• Customer service excellence.
• Exceptional administration experience.
• Coaching and training ability.