Current Openings at Pedros Flame Grilled Chicken

DUTIES & RESPONSIBILITIES:

• Daily sales order listing.
• Processing of customer invoices at correct price and quantity.
• Run customer statements per Pedros SOP.
• Assist with customer queries.
• Follow up on customer PODS.
• Prepare weekly POD file for review.
• Processing GRV's and supplier invoices.
• Payment preparation/supplier payments.
• Maintain electronic filing and updating department registers.

REQUIREMENTS:

• Must have 1-3 years experience in a similar role.
• Must have strong attention to detail and a proven track record.
• 2-3 years Sage 200 Evolution experience.
• Previous experience in FMCG, Fast Food, or Retail sectors is required.
• Must have a sound understanding of the finance function and a hands-on approach.
• Ability to communicate effectively across all levels of the organisation.
• Strong presentation skills.

go to method of application »

• We are looking for a commercially minded Product Manager/Head of Product who has a passion for products and customers to oversee our product department.

DUTIES & RESPONSIBILITIES:

• Responsible for driving strategy and innovation.
• Uses trends, products to support brand growth and customer retention.
• Build relationships and ensure continuous collaboration with the various departments such as procurement, operations, marketing, training and IT.
• Creation and driving SOP’s.
• Provide product training for the team.
• Researches and identifies trends and products to support brand growth and customer retention.
• Drive results.
• Ensures product management – QSR including commercial success.
• Managing and developing menu, pricing, recipes, formulations, process, and equipment innovation.
• Responsible for managing a team of product developers, assistants, and commercial analysts.

REQUIREMENTS:

• Must have 5 years of experience in a Product Management role.
• QSR industry experience is essential.
• Experience in strategic forward-thinking and product innovation.
• Experience in new product and existing product development.
• A strong commercial acumen.
• A solid understanding of costings.
• Ability to manage a team and to communicate with the executive team.
• Driven and results-focused.
• Must have strong communication and reporting skills.
   

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
• Monitoring, leading, and training team members
• Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
• Ensure daily customer service operations are executed smoothly and efficiently
• Provide a terrific customer service experience
• Train team members to provide professional and friendly service
• Be an expert in interacting with customers
• Convey and distribute important information and tasks effectively
• Train and motivate employees successfully
• Handle difficult situations through precise communication
• Supervise a team of customer care representatives
• Provide assistance and leadership in any situation
• Demonstrate outstanding problem-solving abilities
• Identify and solve problems quickly and appropriately
• Handle customer and employee issues effectively and quickly
• Keep track of multiple assignments, tasks, meetings, and schedules
• Maintain a perfect organization system to stay focused and perform well
• Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
• Evaluate the staff performance and provide them with regular feedback
• Assist staff with duties if needed – Taking calls, clearing complaints dashboards
• Train new team members on customer service activities and company policies
• Track and monitor refunds
• Deal with customer problems and strive to fix them
• Establish and implement customer service policies and strategies
• Create and organize work schedules and shifts
• Delegate tasks and assignments
• Communicate with customers and ensure outstanding customer satisfaction
• Perform data and statistical analysis
• Write and prepare reports on overall customer satisfaction and complaints
• Collect customer feedback and implement changes where necessary

REQUIREMENTS: 

• Diploma in business administration, customer service, or a related field
• 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
• Proven track record of handling escalated customer issues effectively
• Previous working experience in customer service – Fast food industry (Advantageous)
• Computer proficiency – Microsoft Office Suite, proficient in Excel
• Outstanding supervisory skills
• Exceptional customer service and communication skills
• Organization and the ability to delegate tasks
• Strong problem-solving skills
• Motivation and coaching abilities
   

go to method of application »

• Are you an innovative and talented Motion Graphic Designer who excels at combining graphic design with animation by creating dynamic visuals that bring ideas to life? We are seeking a creative individual who can design and produce high-quality motion graphics and animations for various digital media platforms.

DUTIES AND RESPONSIBILITIES:

• Design and produce high-quality motion graphics and animations for various media platforms.
• Strong knowledge of animation principles, kinetic typography, and visual effects.
• Collaborate with the creative teams, including graphic designers, copywriters, and video editors to conceptualise and execute visually compelling content.
• Translate briefs into creative solutions ensuring all deliverables align with brand and project objectives.
• Work on 2D and 3D animation projects, bringing concepts to life with dynamic visuals.
• Create kinetic typography, visual effects, and animated elements that enhance video projects.
• Edit and optimise motion graphics to enhance quality.
• Stay updated with the latest trends and tools in motion design, bringing innovative approaches to projects.
• Manage multiple projects simultaneously, ensuring deadlines are met while maintaining a high standard of work.
• Provide input on creative strategy and contribute to brainstorming sessions.
• Maintain an organised library of assets and project files.

REQUIREMENTS:

• Must have a Degree/ Diploma
• 2-3 years of experience in motion graphic design, preferably in an agency or fast-paced environment.
• A solid portfolio showcasing a range of motion graphic projects, demonstrating creativity, technical skills, and attention to detail.
• Proficiency in industry standard software, including Adobe Suite (After Effects and Premiere Pro), and 3D animation (Blender/Cinema4D or other). Knowledge of DaVinci Resolve is a plus.
• Strong understanding of design principles and a good eye for typography and colour theory.
• Excellent communication and collaboration skills, with the ability to take constructive feedback and refine work accordingly.
• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• Experience in creating content for various social media platforms (Instagram, TikTok, YouTube) and keeping up to date with fast changing trends.
• Must be a proactive self-starter who can independently drive projects, prioritize tasks, and meet deadlines.
• Passion for creativity, innovation, and continuous learning.