Current Openings at Telesure Investment Holdings (TIH)

Job Purpose

• The Third Party Liabilities Consultant is required to administer third party claims against clients, and thoroughly investigate quantum and merits.

Responsibilities

• Data Collection & Analysis
• Collate and analyse data using pre-set tools, methods and formats to investigate claims. Involves working independently. Ensure all data is captured and assessed fully and accurately.
• Administration
• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SOP's. Ensure cost saving for business through effective apportionment of third party claim.
• Customer Service
• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm. Ensure regular feedback is given to clients (third party).
• Work Scheduling
• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SOP.
• Correspondence
• Prepare tailored correspondence to third party claimants and stakeholders. Maintain and improve client relationships. Build effective working relationships with third parties (incl. insurance companies) and Attorneys. Build and maintain effective working relationships within TIH (Claims, Assessing, Policy Services and Legal Department).
• Document Management
• Create, organise and maintain files containing the correspondence relating to policies and matters.
• Document Preparation
• Prepare and manage claim documentation for customers.
• Personal Capability Building
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Ensure up-to-date knowledge of company products, systems and procedures.
• Operational Compliance
• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Ensure fast, efficient and fair settlement procedures are followed. Assure all work meets technical / operations standards for quality.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); STI Qualification (Advantageous); LLB/Legal Certificate (Advantageous)

Experience

• 1 to 3 years Claims Experience (Essential); 1 or more years’ experience in experience in insurance / financial / legal environment (Essential);  Experience in call centre environment (Advantageous).

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Job Purpose

• To recover damages from the insured third parties following losses suffered by the customers and negotiate the reduction of claims cost and retention of the customers.

Responsibilities

• Settlement Negotiation
• Utilising your expertise to successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with the relevant law and standard operating procedures and make relevant recommendations to senior colleague(s).
• Payment Management
• Effectively manage payments from third party insurers/representatives.
• Investigation and Analysis
• Identify, gather relevant information, analyse and Investigate the merits of the claims in accordance with standard operating procedures and regulatory laws.
• Determine and decide the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
• Customer Management
• Manage short term insurance customer (policy holder) relationships and expectations by using relevant operating system(s). Review, verify and update the customer claims in accordance with standard operating procedures. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.
• Document Preparation
• Prepare an appropriate letter of demand to the third party insurers/representatives in accordance with the standard operating procedure. Produce accurate evidentiary reports for submission to third parties.
• Correspondence
• Respond to routine requests using form letters or emails and to more unusual requests by editing templates to create customised responses.
• Continuous Development
• Ensure up-to-date knowledge of company products, systems and procedures.  Develop and maintain an understanding of relevant external regulation, and industry best practices through ongoing education.
• Governance
• Understand and manage SLA timeframes and legislative prescriptive timeframes with the third party insurers/ representatives and act timeously to resolve problems.
• Work Scheduling and Allocation
• Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Education

• School Grade 12  (Required)

Experienc

• 2-3 years' legal recoveries experience (Essential); Experience in the short term insurance environment (Advantageous).'

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Job Purpose

• The Team Leader Talent Acquisition is responsible for consulting with People Partners colleagues and business leaders to understand workforce needs and develop talent acquisition strategies to source, attract and hire best-in-class talent whilst supporting, directing and managing Talent Acquisition Advisors. It is critical that the incumbent meets expected service levels and key performance metrics to drive superior customer service by filling open roles within expected timelines.

Responsibilities

• Recruitment Management
• Collaborate regularly with department managers and proactively identify future hiring needs for a significant area. Attract and select candidates for high-level jobs. Promote company's reputation as "best place to work."
• Internal Client Relationship Management
• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
• Recruitment Campaigns
• Create recruitment campaigns to attract high-quality candidates; research the characteristics of key candidate target groups; develop messaging that is relevant and attractive to candidates and consistent with the employer brand and value proposition; identify relevant cost-efficient media, social media, or other channels.
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• Future Talent Recruitment
• Create multichannel future talent recruitment campaigns to attract large numbers of high-quality candidates; develop messaging that is tuned to values and aspirations of graduates/school leavers and is consistent with the employer brand and value proposition; identify relevant career fairs and cost-efficient media, social media, or other channels.
• Policy Development & Implementation
• Provide routine support services to others.
• HR Data Analytics and Insights
• Deliver complex analyses of HR data; identify key trends and contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.
• HR Data Management
• Verify the accuracy and completeness of HR data provided and enter into HR information systems, following defined procedures.
• Leadership and Direction
• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
• Performance Management
• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
• Organizational Capability Building
• Provide coaching to team members to develop their skills.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Bachelor's Degree: Human Resources Management (Required)

Experience

• Experience  enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years).

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Job Purpose

• Perform a threefold chain of work for Internal Customers at all three levels -Operational, Tactical and Strategic - as required. Conduct Investigation, Analysis and Description. Investigate and analyse on request Business ideas, needs and problems, and utilise frameworks, syntaxes and standard methods to perform descriptive work. Develop models, processes, documents and reports to ensure efficiencies.

Responsibilities

• Stakeholder Engagement
• Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Maintain fulfilment relationships and translate discussions between business and fulfilment areas
• Business Requirements Identification
• Elicit complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
• Describe Business Requirements, processes and data in an agreed format and following agreed methods.
• Needs Assessment
• Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues.
• Analysis of "As Is" and "To Be"
• Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Continuous Improvement
• Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
• Identify shortcomings in processes, systems and procedures, and develop solutions to problems within an assigned unit or discipline with assistance/ guidance from senior colleagues or Manager.
• Business Case
• Manage the delivery of feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Influence discussion about solutions, projects and initiatives based on analysis of relevant business domains.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Business Analysis, Grade 12/ SAQA Accredited Equivalent (Essential)

Experience

• 3 - 6 years BA experience (Essential); 3 years general experience with exposure to complex systems and procedures (Essential) Experience working in an Agile environment using Agile principles and methodologies (Essential).