Current Openings at Teraco

Description
PURPOSE OF THE ROLE

• Provide after-hours support for client queries and to ensure the site is secure. Enhance the company’s physical security and information security strategies. Assist after hours with all client related queries.
• The Safety and Security Officer will be responsible for the Occupational Health, Safety and Environment of Teraco’s Durban premises with a responsibility to support the HSE officers appointed to other Teraco sites. The Durban Safety and Security Officer will report operationally to the National HSE Lead: DC Operations and to the Durban Data Center Manager – these are indirect reporting lines. The direct reporting line is to the Head of Security. 
• This role is a 06:00 – 18:00 weekday role, but requires the incumbent to be available after hours, if the onsite security team requires support or oversight. 

Main Functions of the Job

• Security
• The Safety and Security Officer is responsible for the day to day management of the teams ensuring that Security Standard Operating Procedures are followed, administering the contract to ensure the smooth running of the operation. They will ensure that all new staff receive adequate training and induction and coach, mentor and motivate teams to ensure contract efficiency at all times.  
• Lead physical security risk management activities to enhance the value of the company.
• Command and control of the day to day management of all onsite security officers as directed by the Security contract. 
• Oversee, coordinate and lead security requirements with vendors who safeguard the company's assets, intellectual property and technology as well as the physical safety of employees and visitors.
• Identify protection goals, objectives and metrics consistent with corporate strategic plan and compliance requirements. 
• Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, network and access control access, employee education and awareness, and more.
• Work with the executives to prioritize security initiatives based on appropriate risk management.
• Maintain relationships with local, national and law enforcement agencies and other related government agencies. 
• Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary. 
• Work with outside consultants as appropriate for independent security audits.
• Perform daily, weekly, quarterly and annual audits and reviews to validate that security is deployed as expected. 
• Assist the Operations Security Administrators in maintenance and repair of the security system. 
• Adherence to standard operating procedures and to IT Security governance and policies.
• Take initiative to improve IT Security and better fulfill the needs of the user-base.
• Comply with client specific security procedures, including incident and change control procedures.
• Assist after hours with all client related queries (Monday to Sunday) 
• Do daily CCTV/Access Control checks and report any discrepancies.
• Conduct a complete patrol throughout the premises daily to ensure everything is still in order and report any discrepancies.
• Conduct daily checks on all key registers and escalate immediately if any keys are missing.
• Conduct daily camera reviews to ensure all cameras are fully operational
• Accept all client deliveries to the premises and ensure all relevant documents linked to the tickets has been uploaded to Ozone.
• Assist or escalate with all unexpected incidents that might occur after hours.
• Support the National security team, as requested from time to time.
• Manage contractor biometric group and contractor per group access across all sites, where Gallagher or equivalent deployed. 
• Perform contractor quarterly access audits across all sites. 
• Occupational Health & Safety
• Support the DCM in aligning the EPP with the HSE organogram and appointments. 
• Provide and advise DCM’s and staff on HSE compliance matters. 
• Ensure compliance with Teraco’s operational HSE specification pertaining to contractor management. 
• Implement Teraco’s HSE incident management procedure. 
• Advise the DCM on the management and control of the requirements of the waste management plan. 
• Inspect projects in relation to the HSE specification (segregated and non-segregated projects). Ensure all deviations are addressed timeously. 
• Support the employer in his/her duty to ensure a safe work environment to contractors, staff, visitors, and clients. 
• Represent Teraco in an advisory or nominated position as a member of the HSE committee meetings on matters regarding workplace health, safety, and environment. 
• Validate contractors HSE induction prior to commencing work on Teraco premises. 
• Participate in contractor risk management process i.e., risk assessment, review of method statement, and the communication thereof. 
• Verify the implementation and compliance of HSE work procedures and plans. 
• Compile monthly HSE reports and submit to Head of HSE operations for Environmental, Social, Governance and Environmental (ESG) and Board reporting.
• Conduct and validate that applicable HSE inspections are done as per the schedule. 
• Ensure all HSE signs and notices are prominently displayed on site.
• Enforce and maintain good housekeeping principles with Teraco staff and contractors.
• Inform Head of Occupational Health, Safety, and Environmental operations of any HSE training needs of employees on premises.
• Ensure all health, safety and environment reps conduct a monthly HSE rep inspection of their work areas.
• Ensure that all teams conduct a weekly HSE toolbox talk.
• Participate in all HSE audits, conducted internally, either by third parties and/or clients. Action any External or Client initiated HSE audit findings within the timeline and to the required quality.
• Provide HSE support to Project Management during Construction Activities. 
• Work after hours and weekends as per Teraco operational requirements and Teraco policy. 
• Performing of daily task inspection and planned job observations.
• Ensure all planned and scheduled HSE drills are conducted and recorded.
• Information Security
• Manage risks related to unauthorized access to information assets and systems.
• Ensure alignment with IT security governance and policies.

Requirements

Skill Requirements

• Excellent written and verbal communication skills.
• Clearly articulates ideas and thoughts.
• Active listening and the ability to understand complex requirements.
• Problem-solving mindset with a proactive approach.
• Capability to work independently and as part of a team.
• Self-motivated and professional demeanour.
• Leadership qualities with high tolerance and patience.
• Commitment to self-development and continuous learning.
• Attention to detail and accuracy.
• Good prioritisation and organisation skills.
• Complies with policies and procedures.
• Qualifications and Experience
• Matric (mandatory).
• Accredited BTech qualification in HSE.
• Minimum of 4 years’ experience in the physical security domain.
• At least 5 years’ experience in HSE operations, maintenance, or construction.
• Vendor management experience with an understanding of SLA enforcement.
• Proven track record in administering and managing physical security protocols.
• Registration with SACPCMP or equivalent health and safety body (advantageous).
• Experience in health and safety legal compliance and incident management.
• Valid driver’s license and access to own vehicle.
• ISO 27001 and/or ISO 14001 and/or ISO 45001 Implementation training/certified preferred, but not mandatory

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Description
MAIN FUNCTIONS OF THE JOB

• Coordination of infrastructure drawings and specifications with architectural contract documents for telecommunication facilities, infrastructure design and construction.
• Ensure detailed design drawings and specifications are developed using Autodesk tools.
• Prepare straightforward 3D models and 2D detailed drawings of floor plans and data centres.
• Ensure consultation with colleagues/clients to design, layout or detail components and systems to resolve design or other problems
• Ensure that drawings are checked, approved and filed in accordance with company quality system.
• Draft and prepare layout drawings of the given structures, components and devices.
• Revise drawings and layouts to accommodate changes and enhancements.
• Ensure quality and safety standards are adhered to and integrated into design and procedures, design specifications and ISO standards are adhered to.

Requirements
SKILLS REQUIREMENT

• Good communication skills
• Good technical skills
• Active listening – ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Review, maintain, comprehend, and follow Work Plans, Sequence of Operations, Standard Operating Procedures, and Process Flow Diagrams.

QUALIFICATIONS AND EXPERIENCE

• Matric qualification
• 3+ years relevant working experience
• Certified multi-disciplinary qualification
• Draughting or similar and recognised training in AutoCAD and Rivet (mandatory)
• Microsoft Office skills
• Advanced proficiency in Autodesk  - Minimum of 3 years working experience
• Advanced knowledge of Parametric design principle
• Advanced knowledge of 2D and 3D packages
• Understand electrical components SLD’s (advantageous)
• Understand mechanical components for SLD’s (advantageous)
• Understand architectural components for SLD’s (advantageous)

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Description

• These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems
• Mapping of current transformers and other power monitoring devices to internal systems
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation
• Produce PME kWh reporting
• Produce SLA reports from EBO
• Month end Billing – Power exceeded and Footprint billing
• CT Power monitoring on DCE
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE
• CT configuration and alarming set up – Ozone, DCE
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info
• Investigate CT Power related tickets in conjunction with Data Centre Technicians
• Liaising with the DCS teams for resolution of tickets
• Attend Monthly Power capacity meeting with management
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support
• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

Requirements
SKILLS REQUIREMENT

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

  Leadership

•  Innovate and make decisions on your own, but also know how to take direction when it is given
•  Develop and grow relationships with other business units
•  Effective communication across all relevant platforms
•  Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
•  Interact with all levels of the organization in a professional, and tactful manner
• Client Satisfaction
• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request
• General
• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities
• Behaviour
• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development
•  Administrative duties could include;
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential
• Excellent Excel Skills
• Minimum of 3 years relevant data centre experience preferable
• Extensive knowledge of network topology and protocols preferable
• Knowledge of Building Management Systems is beneficial.
• Schneider Ecostruxure Building Operation (EBO) System Knowledge is beneficial.Schneider
• Power Monitoring Expert (PME) System Knowledge beneficial.