Current Opportunities at Absa Group Limited (Absa)

Job Summary

Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement. Main responsibilities also include:

• Driving acquisition strategy
• Managing staff banking portfolio
• Relationship Management

Job Description

People Management:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Business Management:

• Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.

Collaboration:

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Customer Experience:

• To provide service excellence and achieve customer satisfaction |

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

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Job Summary

• To provide specialist advice and support in the analysis, development, organisation and maintenance of data, through the execution of predefined objectives as per agreed (SOPs). To co-ordinate and facilitate the implementation of data management policies through effective stakeholder identification and management, including development and tracking of plans, milestones, deliverables, risks, and issues through to final delivery.

Job Description

Key accountabilities

Data Management:

• To monitor the implementation and adherence of data governance and the management of the applicable policies, standards and processes.
• To interface with and provide practical guidance relating to the implementation of the data governance policies to business area stakeholders.
• Develop and maintain relationships with data governance stakeholders throughout Digital and EveryDay Banking (e.g. Data Stewards, Data Owners, Technology, Key Risk Owners, etc.) to ensure rapid dissemination and feedback loops of related information and requests.
• Develop, define and consolidate reports for, and from, relevant stakeholders and forums to monitor progress against data governance targets.

Records Management:

• To ensure continuous embedment of the Data and Records Management Policy requirements across Digital.
• Ensure the Business Record and Information Asset Registers (BRIAR) are reviewed and signed-off for all BU’s.
• To perform record retrievals on an annual basis and to manage destructions.

Data Privacy:

• To review and guide BU’s with the completion of PIA’s (Privacy Impact Assessments).
• Perform annual reviews on Data Privacy Frameworks.
• Ensure timely reporting of data privacy incidents and monthly KRI's.
• Assist the Privacy Office and the EB Privacy Team with the roll-out and implementation of any Privacy Project Deliverables.

Conduct Risk:

• Identify, assess, respond to, manage, analyse and report conduct risks, issues and events.
• Report on business established thresholds on a monthly basis.
• Engage with Operational Risk, Compliance and HR regularly for input on the KRI reporting requirements and review of indicators.
• Understand and react to changes in the external environment (including emerging risks) that are relevant to the management of conduct risk in the business.
• Ensure the timely and thorough completion of actions associated with conduct risks and conduct incidents.
• Escalate conduct risks and incidents that exceed stated thresholds. Obtain advice from Compliance as appropriate.
• Annual completion and submission of the Integrated Risk Assessment (IRA).

Information and Cyber Security:

• Perform End-User Developed Applications (EUDA) review annually.
• Ensure business is compliant with Acceptable Use Requirements.
• Daily monitoring, actioning and closure of any DLP (Data Leakage Prevention) alerts.
• Ad-hoc actioning of End-Point Unlock Requests.
• Assist business with onboarding of applications onto the new strategic toolset: Africa Access.
• Assist business with access certification for the sharepoint/sharedrive.

Governance and Reporting:

• Prepare and submit updates for monthly ERC Meetings.
• Participate in role related Audit Reviews and ensure the closure of any related audit findings.
• Ensure the completion and closure of any role related DWB’s.
• Ensure that business is compliant with any role related compliance training requirements.
• Perform gap analysis on all role related policies and to action the identified gaps.
• Participate in any ad hoc projects on behalf of Digital.

Education

• National Diplomas and Advanced Certificates: Banking, National Diplomas and Advanced Certificates: Business Management, National Diplomas and Advanced Certificates: Information Technology, National Diplomas and Advanced Certificates: Risk Management

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Job Summary

• To plan and oversee the delivery of accurate and timeous banking transactions through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Transactional Processes:: - Manage and monitor capacity and workloads within areas of accountability and re-allocate efficiently and effectively; - Accountable for ensuring seamless execution of day-to-day core processes; - Ensure that all transactions performed within area of accountability are compliant with appropriate regulatory and control frameworks; - Ensure the team executes all duties in a timeous and efficient manner. These may include: KYC reviews, PEP reviews, Annual Client Reviews – Manage the rejections/rework rates and ensure corrective measures are implemented to address issues – Deliver all Project related initiatives within area of accountability | Stakeholder Management:: - Build strong relationships with both global and local internal and external stakeholders. - Effectively communicate developments within areas of activity to all relevant stakeholders. - Ensure impeccable and timeous service levels - Liaise with various Business Units to achieve business objectives - Ensure that teams collaborate effectively to deliver a high level of client service - Liaise with Process and Projects Managers | Query resolution:: - Escalation point for issues and queries within areas of accountability - Undertake query resolution related to client portfolios | People: : - Manages colleagues in area of responsibility to deliver against the operational plans and performance targets (including cross product / collaboration goals), leveraging appropriate people management practices (across the employee lifecycle) & team process to ensure effectiveness, - Actively coaches and develops team members; -Drive staff engagement by acting as a role model for the organization’s values and behaviours

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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Job Summary

• The role needs to represent the second line of defense (Risk) for Operational and Resilience Risk in Personal Loans (PL) and Savings and Investments (S&I) in Everyday Banking (EB).
• It is intended to be a thought and strategy leader for operational risk and to drive improvement of the risk profile and associated control environment, leveraging off first line capability in each business area in EB.

Job Description

Accountability: Strategy Development & Formulation

• Provide input into the 2nd line strategy for managing operational risk across Everyday Banking (EB).
• Second line monitoring, checking and challenging first line in the setting and execution of the Operational Risk strategy, leveraging off 1st line Governance and Control Heads in each business area for execution, where applicable.
• Provide thought leadership and drive consistency in the second line approach to Operational risk across RBB.
• Monitor Combined assurance strategy and actively participate in the combined assurance forum.
• Ensure that each business areas has measures in place to monitor and manage their own fraud risk profiles.
• Drive the development and implementation of standards, where applicable.
• Establish risk appetite in conjunction with the business, to ensure that business maintains exposure in line with this appetite based on a balanced risk/reward decision.
• Drive the embedment of the Group Operational and Resilience Risk Framework, promoting the integration of operational risk consideration into all risk reward decisions and general business management.
• Actively play a senior role in the Management Committees of the product/service area assigned to, as well as in the Operational risk 2nd line Manco.

Governance and Assurance:

• Check and challenge Operational Risk governance followed by first line of defense.
• Check and challenge governance where 3rd Party vendors offer services to EB.
• Own and manage second line governance, where applicable.
• Review and challenge critical process assessments.
• Weigh in and challenge the Operational risk ratings in EB.
• Provide input to the Group Policy and Standards; and
• Contribute to the Operational Risk committees and forums.

Risk, Execution and Appetite

• Provide check and challenge during the Product development process to ensure that all risks have been considered and sufficiently addressed.
• Family reviews across product areas.
• Oversee and perform (where appropriate) deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking / escalation of findings. Review major remediation plans for adequacy, completeness and progress.
• Operational Risk policy and standard conformance testing.
• CPA / RCSA / MCA review and oversight at product level.
• Fraud management oversight.
• External scanning of emerging risks and best practice.
• Independent assurance testing and deep dives.
• Challenge business risk profiles to help ensure risk is managed in line with approved risk appetite.
• Enable management to monitor the effectiveness of the control environment and to take action to further mitigate operational risk where required.
• Provide specialist Operational and Resilience risk guidance and support to management, including developing proposed solutions for areas where remediation is required, in support of the Transactional Banking Strategy.

Reporting

• Review and Challenge first line of defense reporting on the risk profile.
• Compile and/or review reporting to senior forums and Regulators on behalf of EB, where required; and
• Represent EB in reporting forums across the Bank and with external parties such as assurance providers and Regulators.

Stakeholder Management

• Communicate risk profile to the EB Heads of Business Areas (Execs);
• Collaborate with Group Risk on fraud topics pertaining to the policy, standards, governance and performance; and
• Own key relationships with various senior stakeholders across risk types, functions and business areas, and on a case by case basis, with external parties such as assurance providers and regulators.

Accountability: Business Management

• Develop and maintain relationships with key Executives/Senior Business Leaders across RBB to drive ownership of the management and general awareness of operational risk and to promote a proactive risk/reward approach to the management of operational risk.
• Attend risk forums and industry forums to enable the role holder to stay abreast of developments in the risk management world.
• Agree targets and take accountability for the overall achievement of these targets in EB.
• Act as key advisor to business unit heads during the review of opportunities for the creation of new business categories, acquisitions, disposals or new joint ventures that will have Group wide impact.

Accountability People

• Build and sustain a culture that aligns with EB’s aspirational colleague and customer experience to deliver target customer experience and financial performance.
• People management of direct reports, where required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver on the fleet portfolio management, sales & sales support services within the fleet and fleet card environment through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• General Sales & Portfolio Management as well as administration support of a AVMS Fleet Client Portfolio.
• Provide sales & administrative sales support against set targets and objectives using standard operating procedures.
• Sales and Contract Administration: Responsible for fleet & fleet card card client portfolio management including all customer engagements and customer enquiries, service level agreements, and to ensure delivery according to set standards.
• Customer Service: Handle all customer interactions professionally and efficiently.
• Facilitation of Deal Process: Drive the end-to-end process of application approvals and contracts as per take-up.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)