Current Opportunities at ACDC Dynamics SA

Key Performance:

• Advise technical information
• Must have great communication skills to properly explain and relate complex technical issues to customers with significantly less technical training.
• Follow up on back orders.
• Investigate potentially serious situations and implement corrective measures.
• Queries and general administration
• Up & Cross Selling including promotion of specials (to supply evidence and regularity)
• Relationship and co - operation with external and internal sales team and other departments
• Building and maintaining customer relationships
• Request stock and follow up with relevant departments
• Promote solar specials
• Assisting in retail store when required
• Answering incoming calls & mails
• Resolving issues and or queries

Requirements

• Matric
• Accuracy in execution of tasks
• 3 years of sales experience
• Sales/Technical experience

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Purpose:

• A Retail Floor Assistant sells products and assists customers in a store or retail outlet. Their primary duties include assisting, resolving customer issues and keeping the shop orderly.

Key Performance Arears:

• You are to be always on the retail floor no more standing or being at the self-help point and no sitting while customers are in the shop or when there is work to be done.
• You are to greet customers as they walk in and direct them to where they need to go or take them through to the shelves to get stock and assist them.
• You are to inform them of specials we have running and hand out flyers that are available.
• You can assist customers with part numbers if they do not have them which assists us at the trade counter.
• You are to familiarise yourselves with the retail store and where to find items and find locations.
• You are to try upselling to customers by asking them what else they need or use.
• You are to pick stock for the salespeople behind the trade counter but only in retail not at the warehouse.
• Please note that quotes required are to be done by the sales staff behind the trade counter you are merely to assist the customer with parts he needs for his quote.
• If a customer just needs a price you may assist with this using the self-help point.
• You will be given 3 aisles to maintain which will be your responsibility to always keep merchandised and neat.
• You will be required to work until the last customer leaves the store daily.
• Uniform and name badges are to be always worn.
• There will be no eating allowed on the retail or any food at the counters. Tea and coffee are allowed but these are to be kept under the counter and out of sight.
• There will be other duties that you will be required to do from time to time which may not be stipulated in your contract.
• Assist when and where needed.

Requirements

• Grade 12
• 2-3 years’ Experience in retail
• Computer literacy
• High attention to details
• Ability to work under pressure

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Description

• Ultimately, the Cashier will maintain excellent customer service and ensure the accurate running of the cash register for our Ballito Branch.

Responsibilities

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas

Requirements

• Matric + 2 years Cashier Experience
• Friendly bubbly personality

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Purpose of the Role

• The Exports Supervisor is responsible for the logistics of getting the goods to the purchaser in another country and for ensuring the goods meet the required standards of the importing country.

Key Performance Areas

• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
• Measure and report the effectiveness of warehousing activities and employees performance
• Organize and maintain inventory and storage area
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with customers to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Confer and coordinate activities with other departments
• Manage pallets and labelling of stock

Requirements

• Proven work experience as a Exports Supervisor
• Highly effective supervisory skills and techniques
• Knowledge of warehouse software packages and MS Office proficiency
• Ability to input, retrieve and analyse data
• Hands-on commitment to getting the job done
• Excellent communication and interpersonal skills
• Proven ability to direct and coordinate operations
• Strong organizational and time management skills

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Description

• We are seeking an experienced repairs technician who will be responsible for repairing and testing all our electrical products. Incumbent will assist with fault-finding on equipment and ensure repairs are completed within the specified timeframe ensuring excellent customer service.

Key Performance Arears

• Assembling, evaluating, testing, and maintaining electrical or electronic wiring, equipment, appliances, and apparatus.
• Troubleshooting, repairing malfunctioning equipment: - Electronics, Inverters, UPS and AVR’s.
• Report writing skills.
• Handling customer technical enquiries.
• Troubleshooting and repairs on customer products
• Running back orders and ensuring repairs are conducted within specified turnaround time as per repair policy
• Consistently perform in a manner that ensures deadlines are met for all repairs performed
• Stock control within the workshop using hand tools and measuring equipment, oscilloscopes, multimeter etc.
• Reading and interpreting electrical and electronic circuit blueprints, diagrams, and schematics.
• Advising management on continued use of unsuitable equipment, appliances, and apparatus.
• Ordering of electrical supplies and equipment
• Examining customers' appliances and identifying the cause of appliance breakdowns.
• Performing maintenance work on customers' appliances.
• Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
• Repairing or replacing defective or damaged appliance components upon approval from customers.
• Advising customers on how to use appliances correctly.

Requirements

• Proven experience repairing, installing, and maintaining home appliances.
• The ability to use various hand tools.
• The ability to stand for extended periods.
• The ability to lift heavy objects.
• Excellent problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

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Purpose of the role:

• Getting the sale” using various customer sales methods. Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness. Evaluating customers skills, needs and building productive long- lasting relationships.
• Maintain accurate and complete customer account information.

Responsibilities:

• Understanding of the marketplace relative to product offering and client base demographics
• Searching for and capitalizing on new product opportunities positioning and branding for the respective product range in client stores
• Together with respective Brand or Category managers, developing product launch programs as well as formulation of customer days or product awareness campaigns within the client portfolio
• Liaising with Senior Management and ensuring that sales targets are met
• Analysing current marketplace and ensuring feedback is given regarding important market and competitive information
• Training clients on products as and when required
• Executing sales strategies
• Generating new leads and developing existing customers
• Responding to customer enquiries
• Achieving high sales targets and goals
• Building new business relationships using existing industry contacts
• When required, giving sales presentations to various levels of audiences
• Managing employer’s expectations, client relationships and providing these with excellent service and support
• Providing feedback regarding suggestions for improvement and market research
• Ability to deal with and respond to high volumes of emails
• As and when required, liaising with any business partner regarding exhibitions/ customers’ day etc of any type with reference to ACDC Dynamics and attends these events and or arranging these events
• Quotation formulation and follow up of these
• Attending Sales Meetings and providing the necessary information/ statistics etc
• Planning as well as submission of weekly calls and reporting on weekly activities
• Customer account maintenance
• Attending of ad hoc training sessions
• Saturday work will be required as per published roster
• Find and capitalise on new product opportunities and possible turnkey projects by positioning the brand of ACDC in these customers.
• Managing employer’s expectations, client relationships with exceptional customer service and support.
• Compile accurate and precise calendar entries with a briefing on what transpired during sales calls

Requirements

Requirements

• Experience and or knowledge in an Electrical manufacturing/sales environment
• An Electrical or similar technical qualification will be advantageous.
• 3 to 5 years in related sales role
• Technical product knowledge of our products will be preferable
• Proven marketing and sales competencies and ability to analyse market and set new strategy
• Ability to establish new markets/ establish new business relationships and train clients on products