Current Opportunities at Amazon

Key job responsibilities

• Annotation Creation: Develop annotated datasets by carefully annotating and labeling diverse text samples.
• Domain Expertise: Gain proficiency in understanding and annotating texts across various experiences, organizations and more, to support the creation of specialized models.

A day in the life

• You will provide labels and annotation for various projects across our organizations, some projects will last longer than others, but expect a variation of different label and annotation requests month to month.

BASIC QUALIFICATIONS

• Candidates must have completed a Matric/Grade 12/NQF4 or equivalent of higher qualification (S)
• Proficiency in multiple languages, both spoken and written, with a keen eye for linguistic nuances in German and English.
• Strong understanding of linguistic concepts, grammar, syntax, and language variations.
• Detail-oriented with exceptional analytical and problem-solving skills.
• Excellent communication skills, both written and verbal, in German to collaborate effectively with cross-functional teams.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment. Strong computer skills, including proficiency in using annotation tools and software.
• Ethical and professional approach to handling sensitive data and maintaining confidentiality.

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DESCRIPTION

Software Development

• You recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations.
• You write high quality, maintainable, and robust code
• You have a working knowledge of basic UI technologies, frameworks and concepts including ReAct Native, Java, JS, Python, Kotlin, REST, jQuery, SOA, Responsive design
• You can define APIs and integrate them into usable interfaces
• You understand how web applications work, perform and scale. You are comfortable with troubleshooting and problem analysis

Problem Solving

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions. You build flexible/scalable systems without over-engineering and choose simple, straightforward solutions over more complex ones. Where existing solutions are known, you use them.
• You understand fundamental data structures and algorithms and know how, when and when not to use them.
• You anticipate and prevent future problems from occurring

BASIC QUALIFICATIONS

• 7+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Programming experience with at least one modern language such as Java, ReAct, JS, Python, Kotlin, AWS Infrastructure Services and object-oriented design

PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science or equivalent
• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
• Experience building complex software systems that have been successfully delivered to customers
• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs. Ability to take a project from scoping requirements through actual launch of the project

go to method of application »

Key job responsibilities

• Annotation Creation: Develop annotated datasets by carefully annotating and labeling diverse text samples.
• Domain Expertise: Gain proficiency in understanding and annotating texts across various experiences, organizations and more, to support the creation of specialized models.

A day in the life

• You will provide labels and annotation for various projects across our organizations, some projects will last longer than others, but expect a variation of different label and annotation requests month to month.

BASIC QUALIFICATIONS

• Candidates must have completed a Matric/Grade 12/NQF4 or equivalent of higher qualification (S) Proficiency in multiple languages, both spoken and written, with a keen eye for linguistic nuances in Spanish and English.
• Strong understanding of linguistic concepts, grammar, syntax, and language variations.
• Detail-oriented with exceptional analytical and problem-solving skills.
• Excellent communication skills, both written and verbal, in Spanish to collaborate effectively with cross-functional teams.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Strong computer skills, including proficiency in using annotation tools and software.
• Ethical and professional approach to handling sensitive data and maintaining confidentiality.

go to method of application »

Key job responsibilities

• Annotation Creation: Develop annotated datasets by carefully annotating and labeling diverse text samples.
• Domain Expertise: Gain proficiency in understanding and annotating texts across various experiences, organizations and more, to support the creation of specialized models.

A day in the life

• You will provide labels and annotation for various projects across our organizations, some projects will last longer than others, but expect a variation of different label and annotation requests month to month.

BASIC QUALIFICATIONS

• Candidates must have completed a Matric/Grade 12/NQF4 or equivalent of higher qualification (S) Proficiency in multiple languages, both spoken and written, with a keen eye for linguistic nuances in Spanish and English.
• Strong understanding of linguistic concepts, grammar, syntax, and language variations.
• Detail-oriented with exceptional analytical and problem-solving skills.
• Excellent communication skills, both written and verbal, in Spanish to collaborate effectively with cross-functional teams.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Strong computer skills, including proficiency in using annotation tools and software.
• Ethical and professional approach to handling sensitive data and maintaining confidentiality.

go to method of application »

DESCRIPTION

You will strategically design the SSA partner marketing initiatives, directly manage the local strategic partner community aligned to our Enterprise customers, scale partner activation through central programs as well as developing signature in-country programs to support local priorities.

BASIC QUALIFICATIONS

• 7+ years of professional non-internship marketing experience
• 7+ years of developing and managing acquisition marketing or channel programs experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
• Experience developing and executing campaigns across a multitude of timezones and languages

PREFERRED QUALIFICATIONS

• Experience driving direction and alignment with large cross-functional teams and agency partners
• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

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DESCRIPTION

You will be responsible for the overall performance and operational delivery of your team, this will require you to work with key support functions such as site Work Flow and Quality Assurance to review performance trends and opportunities and take action to improve the service level and quality of performance. You will be an escalation point for your analysts to take action on issues or barriers impacting the customer experience. You will represent your team in the wider business, being accountable for creating the input, actions and representation of team performance in standard meeting routines such as metric calls. You will also be a key partner for business teams when operational points of contact to co-ordinate launches, messaging or reviews are required.

Key job responsibilities

Leadership:

• Knows and communicates the Amazon mission, vision and strategy
• Demonstrates passion for delivering a positive customer experience, and maintain composure in difficult situations
• Demonstrates the ability to build, develop, direct, and manage a team; give overall direction, performance, coordination and evaluation
• Experience interviewing and selecting people who will maintain a high-performance bar in Amazon
• As a leader of leaders understands how to nurture and develop leadership skills
• Strong interpersonal and communication skills, good listener, used to interact with up to Director level
• Positive communicator who understands when necessary how to have tough conversations
• Ability to confidently facilitate team discussions and communicate business messages
• Maintains a high level of professionalism and approachability
• Can adapt well to changing circumstances, direction, and strategy
• Ability to organize, prioritize and schedule work assignments
• Proven ability to manage reporting, data manipulation and analysis
• Experience managing core business KPI’s
• Assist in developing and implementing training programs to improve the quality and productivity of the team

Operational Delivery

• Understands operational principles of service delivery and uses data to support continuous improvement
• Ability to use data and insights to prepare metric reviews
• Assist and support the creation of operational plans to support peak ramp up and down within your area of control as well as readiness for your business launches
• Acts as the operational representative for business teams to understand voice of the partner in key process or policy changes
• Builds plans to test and experiment new approaches to service delivery

Continuous Improvement

• Leads and participates in Kaizen events to improve the customer and associate experience
• Uses data to identify areas of ongoing improvement in how service is delivered
• Takes action on issues escalated from within the team, works with the rest of the business to bring issues to resolution.
• Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures

BASIC QUALIFICATIONS

• Candidates must have completed a Matric/Grade 12/NQF4 or equivalent of higher qualification (S)
• Minimum of three years people management experience in Amazon CS or minimum four years people management experience, specifically leader of leaders in a similar role
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

PREFERRED QUALIFICATIONS

• Advanced computer skills using a variety of programs including but not limited to basic SQL queries, Quicksights, Tableau, MS Office)
• Exceptional written and verbal communication skills.
• Knowledge of Six Sigma/Lean Processes
• Minimum of 1 year experience in Project Management experience
• Minimum of 1 year experience in Contact Center Operations (Customer Service, Sales, or Collections)
• Previous Communities experience beneficial
   

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Key job responsibilities

• Partner with senior stakeholders to build and execute the program, and future roadmaps to achieve business goals.
• Identify the gaps and pain points in the existing processes and come up with solutions short and long term
• Partner with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
• Set up performance management and compliance mechanisms and track performance on a day to day basis;
• Write reports/documents that detail the progress to leadership on a frequent basis
• Operate autonomously; drive forecasts, and handle escalations

BASIC QUALIFICATIONS

• Bachelor's degree
• 8+ years of program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements

PREFERRED QUALIFICATIONS

• Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

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Key job responsibilities

• Intermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.
• Knowledge of data management fundamentals and data storage principles
• Advanced SQL and query performance tuning skills.
• Experience integrating and managing large data sets from multiple sources
• Ability to read and understand Python and Scala code
• Understanding of distributed computing environments
• Proficient in Spark,Hive and Presto
• Experience working with docker
• Python, and shell scripting
• Customer service experience / strong customer focus
• Prior working experience with AWS any or all of EC2, S3, EBS, Glue, Athena
• Experienced with Linux system monitoring and analysis(disk management, memory management, permissions etc.)
• Understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)

A day in the life

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

• Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

BASIC QUALIFICATIONS

• 1+ years of software development, or 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science or equivalent

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Key job responsibilities

As the Country Leader, you are the business owner for ZA MVR and are responsible to deliver on the above vision for the program. Specific responsibilities include –

• Hire, develop, and lead a multi-functional team of high performing vendor managers, account managers and program managers, to deliver on MVR’s vision in South Africa. This includes coaching and developing individual contributors, and front-line managers.
• Own ZA MVR P&L through selection strategic partnerships, negotiation, selection addition, vendor management and improving scaled vendor experience
• Ensure accountability for all important metrics such as increased product selection, growth and profitability, availability, etc.
• Drive sustainable process improvements across teams and functions to create long-term efficiency in MVR, while effectively escalating issues across all levels in the company
• Be the voice of small and medium suppliers, when interacting with ZA leadership
• Collaborate with other leaders (Selection, Pricing, Supply Chain, Legal, Finance) in South Africa and across other Amazon stores to continually innovate on behalf of our vendors and customers

The successful candidate will have a broad skill set including people management, excellent business judgment, strong vendor management skills, and a passion for creating a world class experience for our customers/vendors.

BASIC QUALIFICATIONS

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• 7+ years of account management, project or program management or buying experience
• Experience leading multi-functional teams and developing people managers, in a fast-paced and data-driven environment
• Ability to both lead through a team as well as roll up sleeves and directly own work that delivers results
• Proven problem-solving skills and ability to influence people both internally and externally

PREFERRED QUALIFICATIONS

• MBA or Master’s in Finance, Engineering or related fields
• Professional experience in either e-commerce, retail or tech companies within demanding corporate environments
• Proven commercial experience and acumen, with track record of delivering results
• Demonstrated success leading a team that prioritizes a culture that is inclusive, supportive, and focused on employee development and growth
• Strong and successful communication skills which include the ability to write compelling, concise documents, and present to senior leadership

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Key job responsibilities

• Product-strategy /direction: Continually assess the needs of customers, market trends, competitive opportunities and threats in defining and evolving the product-strategy for digitization. 
• Define both long term strategy and short-term plans to achieve the product-vision and deliver business results. 
• Roadmap-Planning: Ensure consistent execution of product-lifecycle processes from concept to launch. 
• Provide value-based prioritization of product development initiatives to ensure maximum ROI and market-driven alignment. 
• Deliver world-class innovation in features, usability and product performance in consistent cadence of releases. 
• Manage a cross-functional process for prioritizing, delivering and launching major product releases. 
• Requirements-Definition: Develop comprehensive product plans, incorporating market requirements, define the competitive arena, and establish the objectives, strategies, and actions required to achieve business goals. 
• Produce high quality requirements documents and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. 
• Write user stories to communicate customer needs in an agile development environment. 
• Product-Roll-out: Work with teams to create and execute go-to-market plans for new features. 
• Monitor key performance metrics to ensure product performance and identify optimization opportunities.

BASIC QUALIFICATIONS

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

PREFERRED QUALIFICATIONS

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders