Current Opportunities at Cashbuild

Description:

• Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.

Requirements:

• Grade 12 or minimum of 1 (one) year work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Ability to perform basic calculations accurately
• Must have strong administration skills
• Must be willing to work shifts, weekends and Public Holidays
• Must be able to work under pressure

Cash Handling

• Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
• Ensure goods are correctly identified and captured on the Point of Sale Terminal.
• Capture the correct payment type received from Customers on the Point of Sale Terminal
• Ensure you have sufficient change at all times
• Ensure Pick-ups are done accurately and within the set parameters
• Ensure Cash-ups are done accurately at the end of your shift
• Ensure all your daily takings have been dropped into the Drop Safe / vault
• Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.
• Administration
• Sign, compile, and file all related documentation relating to the Cashiers function
• Ready for Business
• Adhere to Ready for Business and Beyond my Control as per the CB Way
• Customer Service
• Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
• Direct Customers to relevant person who can assist him / her
• Ensure that you comply with the company’s dress code
• Safety (OHSA) Requirements
• Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
• Report any discrepancies to the Store Manager
• Security Awareness
• Security (e.g. ensure system password control at till point are adhere to)
• Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
• Drive for results
• Achieves set targets and completes work accurately and at the required standard
• Delivers best practice quality/ standards as established in the company
• Makes an effort to follow through on commitments
• Solve Problems
• Identifies problems and seeks root cause
• Resolves problems and escalates issues accordingly
• using relevant information available in own department and operational work environment to resolve problems
• Make Decisions
• Makes decisions within framework of company policies and within set timelines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility
• Implements decisions made in line with agreed processes and policies
• Plan
• Plans within framework of operationally/department policies and procedures
• Handle Pressure
• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “
• Communicate
• Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
• Ensures relevant information is shared with appropriate stakeholders "
   

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Description:

• Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy

Requirement:

• Grade 12 with at least 2 (two) years retail management experience
• Valid Drivers license
• Valid ID or valid work permit (local)
• Must have strong accounting skills
• Must be able to work under pressure
• Must be computer literate (Basic computer literacy)
• Must have strong leadership skills
• Must have strong administrative skills
• Must have own transport and cell phone
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
• Must have strong Human Resources skills
• Date Approved:
• Assist the Store Manager to make immediate action on any non-compliance once identified
• Assist the Store Manager to manage Damage, Obsolete and Slow moving stock items
• Strategic Management
• Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
• Grow and Protect Market Share
• Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
• Assist the Store Manager to achieve sales budgets and growth objectives by Category
• Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
• Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
• Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
• Customer Service
• Assist the Store Manager with implementing and monitoring the Customer Service strategy
• Assist the Store Manager to maintain Customer Audits above 95%
• Assist the Store Manager with a reliable, prompt Customer Delivery Service
• Assist the Store Manager to grow and maintain VIC client base
• Assist the Store Manager to achieve Transaction budgets
• Assist the Store Manager to recommend Range improvements to suite the market
• Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
•  
• Asset Control: Stock
• Assist the Store Manager to manage and control shrinkage within the Store
• Assist the Store Manager to manage the PIC process
• Assist the Store Manager to manage Wall to wall Stock take
• Assist the Store Manager to manage and control stock movement inside the store
• End Control
• IBT’s
• Customer Returns
• Receiving
• Assist the Store Manager to analyze security requirements and implement changes.
• Assist the Store Manager to manage and maintain physical measures
• Asset Control: Cash
• Assist the Store Manager to manage Debtors and RD Cheques within the Store
• Assist the Store Manager to manage Petty Cash
• Assist the Store Manager to manage daily Banking
• Assist the Store Manager to manage Shorts and overs
• Assist the Store Manager to manage Cheques and Credit Cards
• Asset Control: Fixed Assets
• Assist the Store Manager to maintenance and protection of racking and displays
• Assist the Store Manager to maintenance and protection of signage (internal & external)
• Assist the Store Manager to maintenance of forklift and generator
• Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
• Assist the Store Manager to maintenance and protection of the Safe
• Human Resource Management
• Assist the Store Manager to recruit and Induct all Employees
• Assist the Store Manager to ensure Training & Development are in place for the Store
• Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
• Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
• Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
• Assist the Store Manager to manage Employee Relations
• Store Safety (OHSA) Standards
• Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
• Ensure Checklists complete
• Appointment of Safety Reps as per OHSA Act
• Report Incidents
• Assist the Store Manager to record all incidents
• Store Trading Standards
• Assist the Store Manager to maintain Housekeeping standards
• Assist the Store Manager to manage Merchandising standards
• Assist the Store Manager to implement and maintain the correct Planograms
• Assist the Store Manager to maintain Yard and Parking Areas
• Profitability
• Assist the Store Manager to achieve operating income budget
• Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
• CB Way
• Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
• Assist the Store Manager to implement and maintain controls and disciplines
• Assist the Store Manager to implement Corrective Action Plans where necessary
• Leads with Vision
• Establishes a clear and compelling outcomes for area of responsibility
• Develops appropriate action plans in order to achieve established outcomes
• Ensures that employees understand their role towards the achievement of the departments outcomes
• Motivates employees to achieve the established outcomes
• Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
• Provide Direction
• Develops operational plans to enable the achievement of set objectives
• Ensures adherence to policies and procedures within area of responsibility
• Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values"
• Drive for results
• Constantly looks for and acts on opportunities to improve department performance
• Works to exceed goals set by others
• Develops stretching goals for self and department, working consistently and tenaciously to meet these
• Implements clear control mechanisms to measure results against department performance objectives
• Identifies barriers to performance and persists in overcoming them
• Assists team members in achieving their goals
• Proactively anticipates and acts on trends and evolving needs"
• Think Strategically
• Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
• Prepares contingency plans for identified problems and situations that might occur
• Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
• Solve Problems
• Proactively identifies problems and seeks root cause
• Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
• Develops and implement appropriate action plans breaking complex tasks into manageable parts
• Make Decisions
• Makes decisions within framework of company policies and within set timelines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility
• Implements decisions made in line with agreed processes and policies
• Stands by own beliefs and decisions with self confidence
• Plan
• Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
• Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
• Empower
• Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
• Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
• Delegates to individuals at the appropriate level
• Manage Performance
• Follows through on commitments made and deliver on them to achieve set objectives and targets
• Takes accountability for own and or subordinates actions and implements corrective action where required
• Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
• Implements and manages appropriate control mechanisms to ensure department objectives are achieved
• Uses appropriate behavioural skills to resolve operational performance problems
• Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
• Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
• Handle Pressure
• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
• Calms others who are expressing frustration or anger "
• Innovate
• Generate unique alternatives, options or solutions to problems
• Manage Change
• Manages planned changes that may be brought about as a result of internal and or external circumstances
• Ensures that the department responds to the changing environment and stakeholders needs and expectations"
• Influence
• Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context
• Displays appropriate, written presentation and oral communication aligned to audience requirements
• Projects credibility and confidence even when faced with obstacles
• Assert Authority
• Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
• Asserts self during interpersonal situations
• Maintains and projects confidence, even in adverse circumstances
• Makes a positive personal impact that is clear and concise for the audience
• Facilitates open, direct two way communication
• Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
• Collaborate
• Recognises conflict among team members and deal with it effectively
• Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
• Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
• Communicate
• Assesses the needs of audience in order to deliver appropriate message and content
• Applies communication strategies to ensure inputs from role players are discussed and acted upon
• Actively shares information and ideas, and encourages others to share their views and concerns
• Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships
   

go to method of application »

Minimum Requirement:

• Grade 12 with at least 2 (two) years retail management experience
• Valid Drivers license
• Valid ID or valid work permit (local)
• Must have strong accounting skills
• Must be able to work under pressure
• Must be computer literate (Basic computer literacy)
• Must have strong leadership skills
• Must have strong administrative skills
• Must have own transport and cell phone
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
• Must have strong Human Resources skills
• Assist the Store Manager to make immediate action on any non-compliance once identified
• Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items

Strategic Management

• Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
• Grow and Protect Market Share
• Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
• Assist the Store Manager to achieve sales budgets and growth objectives by Category
• Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
• Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
• Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
• Customer Service
• Assist the Store Manager with implementing and monitoring the Customer Service strategy
• Assist the Store Manager to maintain Customer Audits above 95%
• Assist the Store Manager with a reliable, prompt Customer Delivery Service
• Assist the Store Manager to grow and maintain VIC client base
• Assist the Store Manager to achieve Transaction budgets
• Assist the Store Manager to recommend Range improvements to suite the market
• Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
• Asset Control: Stock
• Assist the Store Manager to manage and control shrinkage within the Store
• Assist the Store Manager to manage the PIC process
• Assist the Store Manager to manage Wall to wall Stock take
• Assist the Store Manager to manage and control stock movement inside the store
• End Control
• IBT’s
• Customer Returns
• Receiving
• Assist the Store Manager to analyze security requirements and implement changes.
• Assist the Store Manager to manage and maintain physical measures
• Asset Control: Cash
• Assist the Store Manager to manage Debtors and RD Cheques within the Store
• Assist the Store Manager to manage Petty Cash
• Assist the Store Manager to manage daily Banking
• Assist the Store Manager to manage Shorts and overs
• Assist the Store Manager to manage Cheques and Credit Cards
• Asset Control: Fixed Assets
• Assist the Store Manager to maintenance and protection of racking and displays
• Assist the Store Manager to maintenance and protection of signage (internal & external)
• Assist the Store Manager to maintenance of forklift and generator
• Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
• Assist the Store Manager to maintenance and protection of the Safe
• Human Resource Management
• Assist the Store Manager to recruit and Induct all Employees
• Assist the Store Manager to ensure Training & Development are in place for the Store
• Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
• Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
• Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
• Assist the Store Manager to manage Employee Relations
• Store Safety (OHSA) Standards
• Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
• Ensure Checklists complete
• Appointment of Safety Reps as per OHSA Act
• Report Incidents
• Assist the Store Manager to record all incidents
• Store Trading Standards
• Assist the Store Manager to maintain Housekeeping standards
• Assist the Store Manager to manage Merchandising standards
• Assist the Store Manager to implement and maintain the correct Planograms
• Assist the Store Manager to maintain Yard and Parking Areas
• Profitability
• Assist the Store Manager to achieve operating income budget
• Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
• CB Way
• Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
• Assist the Store Manager to implement and maintain controls and disciplines
• Assist the Store Manager to implement Corrective Action Plans where necessary
• Leads with Vision
• Establishes a clear and compelling outcomes for area of responsibility
• Develops appropriate action plans in order to achieve established outcomes
• Ensures that employees understand their role towards the achievement of the departments outcomes
• Motivates employees to achieve the established outcomes
• Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
• Provide Direction
• Develops operational plans to enable the achievement of set objectives
• Ensures adherence to policies and procedures within area of responsibility
• Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values"
• Drive for results
• Constantly looks for and acts on opportunities to improve department performance
• Works to exceed goals set by others
• Develops stretching goals for self and department, working consistently and tenaciously to meet these
• Implements clear control mechanisms to measure results against department performance objectives
• Identifies barriers to performance and persists in overcoming them
• Assists team members in achieving their goals
• Proactively anticipates and acts on trends and evolving needs"
• Think Strategically
• Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
• Prepares contingency plans for identified problems and situations that might occur
• Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
• Solve Problems
• Proactively identifies problems and seeks root cause
• Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
• Develops and implement appropriate action plans breaking complex tasks into manageable parts
• Make Decisions
• Makes decisions within framework of company policies and within set timelines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility
• Implements decisions made in line with agreed processes and policies
• Stands by own beliefs and decisions with self confidence
• Plan
• Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
• Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
• Empower
• Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
• Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
• Delegates to individuals at the appropriate level
• Manage Performance
• Follows through on commitments made and deliver on them to achieve set objectives and targets
• Takes accountability for own and or subordinates actions and implements corrective action where required
• Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
• Implements and manages appropriate control mechanisms to ensure department objectives are achieved
• Uses appropriate behavioural skills to resolve operational performance problems
• Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
• Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
• Handle Pressure
• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
• Calms others who are expressing frustration or anger "
• Innovate
• Generate unique alternatives, options or solutions to problems
• Manage Change
• Manages planned changes that may be brought about as a result of internal and or external circumstances
• Ensures that the department responds to the changing environment and stakeholders needs and expectations"
• Influence
• Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context
• Displays appropriate, written presentation and oral communication aligned to audience requirements
• Projects credibility and confidence even when faced with obstacles
• Assert Authority
• Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
• Asserts self during interpersonal situations
• Maintains and projects confidence, even in adverse circumstances
• Makes a positive personal impact that is clear and concise for the audience
• Facilitates open, direct two way communication
• Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
• Collaborate
• Recognises conflict among team members and deal with it effectively
• Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
• Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
• Communicate
• Assesses the needs of audience in order to deliver appropriate message and content
• Applies communication strategies to ensure inputs from role players are discussed and acted upon
• Actively shares information and ideas, and encourages others to share their views and concerns
• Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships

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Description:

• To prepare all information, calculations and reports required to ensure compliance for the Group and subsidiaries with its accounting obligations in terms of International Financial Reporting standards, JSE listing requirements as well as the Companies Act and any other group related relevant information.

Requirement:

• Minimum NQF 8 (Chartered Accountant)
• Minimum completed CA article training contract
• Deadline driven and Flexible
• Must be able to work under pressure
• Must have attention to detail
• Dynamic

Key Performance Area

Description

• Monthly reporting
• Monthly calculations, reconciliations and reporting to be performed timeously
• Ensure internal reporting is in compliance with IFRS, if not then advise line management and the impact on Group external reporting
• Analyse results to highlight trends for line management’s attention
• Prepare and finalise quarterly board pack financial information
• Ad hoc reporting, as and when required
• Financial statement preparations
• Prepare and finalise Group and subsidiary financial statements and ensure they are IFRS compliant
• Coordinate and manage timely approval of financial statements by all relevant parties.
• Assess policies within the Group and ensure they are consistently applied to all subsidiaries. If not possible, identify and communicate to line management the implication and propose how to still ensure compliance across the Group
• Ensure external reporting is in compliance with IFRS
• SAP hierarchy maintenance
• Ensure company structures, hierarchies and chart of accounts are maintained correctly. Ensure that they updated regularly and timeously according to an approved request.
• Ensure all General Ledger accounts are assigned to an owner for reconciliation
• Forex
• Maintain and update company and group currency exchange rates across reporting systems
• Monitor and communicate to management the significant fluctuations.
• Calculation and assess reasonability of the foreign currency revaluations
• Ad hoc group related projects
• Complete assigned projects by management that may require investigation, proposals and implementation
• Lead with vision
• Establishes a clear and compelling outcomes for area of responsibility
• Develops appropriate action plans in order to achieve established outcomes
• Ensures that employees understand their role towards the achievement of the departments outcomes
• Motivates employees to achieve the established outcomes
• Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
• Provide Direction
• Develops operational plans to enable the achievement of set objectives
• Ensures adherence to policies and procedures within area of responsibility
• Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values"
• Drive for results
• Constantly looks for and acts on opportunities to improve department performance
• Works to exceed goals set by others
• Develops stretching goals for self and department, working consistently and tenaciously to meet these
• Implements clear control mechanisms to measure results against department performance objectives
• Identifies barriers to performance and persists in overcoming them
• Assists team members in achieving their goals
• Proactively anticipates and acts on trends and evolving needs"
• Think Strategically
• Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
• Prepares contingency plans for identified problems and situations that might occur
• Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
• Solve Problems
• Proactively identifies problems and seeks root cause
• Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
• Develops and implement appropriate action plans breaking complex tasks into manageable parts
• Make Decisions
• Makes decisions within framework of company policies and within set time lines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility
• Implements decisions made in line with agreed processes and policies
• Stands by own beliefs and decisions with self confidence
• Plan
• Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
• Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
• Empower
• Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
• Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
• Delegates to individuals at the appropriate level
• Manage Performance
• Follows through on commitments made and deliver on them to achieve set objectives and targets
• Takes accountability for own and or subordinates actions and implements corrective action where required
• Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
• Implements and manages appropriate control mechanisms to ensure department objectives are achieved
• Uses appropriate behavioural skills to resolve operational performance problems
• Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
• Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
• Handle Pressure
• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
• Calms others who are expressing frustration or anger "
• Innovate
• Generate unique alternatives, options or solutions to problems
• Manage Change
• Manages planned changes that may be brought about as a result of internal and or external circumstances
• Ensures that the department responds to the changing environment and stakeholders needs and expectations"
• Influence
• Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context
• Displays appropriate, written presentation and oral communication aligned to audience requirements
• Projects credibility and confidence even when faced with obstacles
• Assert Authority
• Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
• Asserts self during interpersonal situations
• Maintains and projects confidence, even in adverse circumstances
• Makes a positive personal impact that is clear and concise for the audience
• Facilitates open, direct two way communication
• Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
• Collaborate
• Recognises conflict among team members and deal with it effectively
• Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
• Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
• Communicate
• Assesses the needs of audience in order to deliver appropriate message and content
• Applies communication strategies to ensure inputs from role players are discussed and acted upon
• Actively shares information and ideas, and encourages others to share their views and concerns
• Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships