We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Graduate Customer Service Host (Fixed Term Contract) you’ll be supporting the delivery of high-quality service within the English Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Demonstrates consistent behaviour aligned to our Organisational Culture
- Fluent in English; able to communicate effectively (read, write, and speak fluently)
- Be available for 24/7 shift rotations
- Be in a possession of a degree - BCom / BSC
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
- Stress Tolerance
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
go to method of application »
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Divisional Manager in Risk and Fraud, you will lead Operations Managers across various specialties to implement the Risk and Fraud strategies. This role involves collaborating with Country and Market Management to deliver high-quality service within the corporate secretariat function. You will work with multiple stakeholders, maintain a customer-centric focus, and take calculated risks to protect the business while ensuring revenue is not adversely affected. This approach will help us excel in staying ahead of the competition.
What you’ll be doing
As part of your role, your responsibilities will include:
STRATEGY, IMPLEMENTATION AND RESULTS:
- Implement and execute a clear vision and strategy, which supports the overarching business objectives.
- Support the decision-making and influencing process while granting the team the operational autonomy to implement your vision.
- Ensure that appropriate metrics are in place to assess overall performance and that team performance is measured accurately to achieve departmental objectives.
- Manage risk mitigation through continuous evaluation of commercial requirements against compliance directives.
- Act as an advisory into new market/new business strategy projects.
- Consistent monitoring and evaluation of team performance and success.
- Continuous optimisation of our risk management systems, including but not limited to enhancements, case management tools, knowledge gaps, process redundancies, etc.
- Consistently review, evaluate, and adjust our risk mitigation strategies, using data to conduct rule analysis and chargeback trends.
- Develop, define and implement an effective communication strategy to ensure business vision and critical information is cascaded throughout your respective business units.
- Work closely with Compliance, AML and other business units to understand their needs and effectively fulfil the outlined directives.
- Continuously interpreting, reviewing, interrogating and analysing data that allows you to seek opportunity for improvement of the department.
MANAGING PERFORMANCE:
- Ensure high performance by clearly communicating, monitoring, and managing standards for quality, quantity, accuracy, and efficiency across the entire team.
- Driving a customer centric approach across all teams within the departments, focusing on cultivating teams that put customer experience at the front of mind.
- Ensuring a high level of service and commitment is maintained when responding to customer requests.
- Work closely with the relevant technical teams to develop and refine reporting tools that enable you and the teams to effectively use data to manage, identify opportunities, and adjust plans as needed.
LEADERSHIP AND DEVELOPMENT:
- Ensure Leaders are developed and have the necessary skills to do their jobs optimally.
- Ensure Leaders have access to knowledge-based systems, and that these are kept updated and user-friendly.
- Ensure Leaders develop and implement reporting and relevant tools for measuring performance, enabling consistency of performance measurement practices throughout the team.
- Support and guide Leaders through effective management of performance-based concerns.
- Effectively lead by example, displaying honesty and integrity in all you do.
- Driving people development and engagement through effective talent management strategies and tools.
- Drive a culture that seeks opportunity, through innovative and out of the box thinking.
- Invest in continuous upskilling and growth within the department through continuous learning, mentoring and coaching.
- Drive team cohesiveness across the department and collaboration with all other departments within the business.
RESOURCE MANAGEMENT & PROBLEM RESOLUTION
- Workforce planning and management (all resources: people and systems/technology) in conjunction with core support areas to ensure departmental optimisation.
- Review, evaluate, motivate and support the resolution of any business impacting issues.
- Continuous awareness of business trends and strategies impacting effective service delivery to the business, inclusive of capacity management in line with high-level business objectives.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Minimum 5 years’ Senior Management experience in Risk and Fraud or related operations portfolio.
- Proven experience in managing multiple portfolios and large Teams
- Proven people management experience including but not limited to: performance management, capacity planning, succession planning and team development.
- Minimum 5 years’ experience in delivering, reviewing and optimising a Risk and fraud-based strategy.
- Strong project management principles and experience.
- A strong affinity for data, with the ability to analyse, interpret, and review it for effective decision-making.
- Experience in generating and compiling reports utilising Excel spreadsheets, graphs and formulas.
- Excellent client and stakeholder engagement.
- Proven experience in full MS Office suite.
- Good understanding of Risk methodology, systems and technology.
- Good understanding of Compliance and AML methodology.
- Good understanding of Business Operations coupled with a high degree of Business Acumen
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Currently holding a similar position with the iGaming industry with relevant knowledge and understanding of all operational areas.
- Currently holding a similar position within the Financial/Compliance industry with relevant knowledge and understanding od all operational areas
- Previous exposure to a range of complex analysis techniques.
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Customer Service Host (Fixed Term Contract) you’ll be supporting the delivery of high-quality service within the English Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Relevant Degree or 2-year National Diploma
- 2+ years’ work experience in a Customer Service / Contact Centre role
- Be available for 24/7 shift rotations
- Fluent in English; able to communicate effectively (read, write, and speak fluently)
- Demonstrable relevant experience within a Customer Service environment
- Demonstrates consistent behavior aligned to our Organisational Culture
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
- Stress Tolerance
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Financial Accountant you’ll be supporting the delivery and be responsible for the accounting of all transactions, reconciliations and reporting for the client gaming operations and related entities.
- This will help us excel at delivering financial information timeously to the senior management and shareholders of the organization, to assist with their decision making processes to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Financial reporting:
Monthly management reports
- Check to ensure that data is posted correctly by product, region, platform, brand, and event name.
- Reconcile gaming data imported into NAV to the Player Audit Report.
- Match all open items in gaming-related vendors and customers, excluding cash-in and purchase control balances.
- Investigate anomalies and open items timeously.
- Run weekly open item reports and follow up on long outstanding items.
- Calculation of usage fees and rebates and checking that this agrees to the terms of the contract.
- Posting all invoices, accruals, and prepayments.
- Posting all intercompany and intergroup billing.
- Run depreciation.
- Run FX.
- Proactively resolve any queries raised.
Analytical reporting
- Ensure that all relevant data is split by product, region, platform, brand and game, where appropriate.
- Preparation of monthly income statement with relevant commentary.
- Preparation of monthly regional income statement.
Corporate Governance:
Audits
- Preparation of audit files.
- Liaise with other contributors to ensure completeness of all audit files.
- Liaise with the manager regarding all queries from the external auditors.
- Resolve queries from external auditors in a timely manner.
SOX compliance
- Ensure that all controls are adhered to, documented, and implemented for SOX compliance.
Tax management and compliance
- Preparation of gaming tax and gaming VAT calculations per region.
- Prepare all gaming-related reporting for annual returns, Regulatory reports etc. for all gaming entities.
- Preparation of all statutory calculations including Corporate Tax, annual returns,
- Regulatory reports etc. for all gaming entities.
- Reconciliation of all VAT and tax vendors and matching to ensure submission and payments to the authorities have been timeously made.
- Ensure all calculations are submitted for review in a timely manner.
Funds and Assets Management:
Cash flow
- Run vendor open items reports weekly and request payment of open items due for payment.
- Check cash available for required payments.
- Ensure timeous supplier and intergroup payments.
- Prepare weekly payments, ensuring that the correct amounts and suppliers are paid.
Robust and critical systems and controls:
Policies and procedures
- Assist in the drafting of process notes detailing how and why monthly tasks are performed to ensure business continuity.
Financials staffing:
KPI management
- Effectively work as a team with relevant team members.
- Effectively communicate to manager and team members to ensure key deliverables are met on time and potential problems escalated.
- Communicates clearly and effectively at all levels; both internally and externally.
- Effectively feeds information to required members of the team to ensure all important updates are shared appropriately.
- Manages other’s expectations appropriately and proactively communicates any potential problems.
- Bi-annual setting of objectives.
Ad hoc:
- Other ad hoc duties as may be required from time to time.
Areas of responsibility:
- Trial balance management of all entities.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- BCom Financial Accounting degree or related qualification completed Articles.
- Minimum 3 years’ post-articles experience.
- SOX Compliance or internal controls experience.
- Advanced Excel experience.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in Navision and/or TM).
Method of Application
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