Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 24, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
    Read more about this company

     

    Client Service Consultant: (Forex Advisory Desk)

    Job Description

    • To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.  Apply appropriate sales processes within unit to achieve sales targets.  Converting leads to sales by opening active accounts to achieve annual targets.
    • Hello Future Client Service Consultant (Forex)
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Role Purpose:

    • Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House.

    Are you someone who can:

    • Act as the first point of contact for clients seeking help with capturing and/or releasing Forex payments
    • Deliver exceptional service that exceeds the clients’ expectations through proactive, innovative and appropriate solutions
    • Provide troubleshooting and technical assistance to clients
    • Build sustainable relationships and trust with clients’ accounts through open and professional interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Take the extra mile to engage clients

    You will be an ideal candidate if you:

    • Have a minimum of Grade 12 or relevant tertiary qualification
    • Have 2 years’ experience in dealing with high level client queries in a Client Care/ Call Centre environment
    • Have Financial Services/Banking industry experience (preferred)

    You will have access to:

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you are:

    • Able to work under pressure
    • A people’s person
    • Great communicator (written and verbal)
    • Attentive to detail
    • Client-centric

    go to method of application »

    Client Service Consultant (Forex Payments) - Contract

    Job Description

    • To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.  Apply appropriate sales processes within unit to achieve sales targets.  Converting leads to sales by opening active accounts to achieve annual targets.
    • Hello Future Client Service Consultant (Forex payments) - 12 Months Fixed Term Contract
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • Please note that this is a 12 Months' Fixed Term Contract role.

    Role Purpose:

    • Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House.

    Are you someone who can:

    • Act as the first point of contact for clients seeking assistance with queries relating to Forex payments (inward and outward)
    • Deliver exceptional service that exceeds the clients’ expectations through proactive, innovative and appropriate solutions
    • Provide troubleshooting and technical assistance to clients
    • Build sustainable relationships and trust with clients’ accounts through open and professional interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Take the extra mile to engage clients

    You will be an ideal candidate if you:

    • Have a minimum of Grade 12 or relevant tertiary qualification
    • Have a minimum of 1 - 2 years’ experience in dealing with high level client queries relating to Forex payments in a Client Care/ Call Centre environment
    • Have Financial Services/Banking industry experience (preferred)
    • Have an understanding of processing Forex payments (inward and outward)

    You will have access to:

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you are:

    • A team player
    • Able to work under pressure
    • A people’s person
    • Great communicator (written and verbal)
    • Attentive to detail
    • Client-centric

    go to method of application »

    Marketing Portfolio Manager

    Job Description
    Hello Future Marketing Portfolio Manager 

    • FNB Retail Marketing is looking for a dynamic and highly driven Marketing Portfolio Manager to join their team. The successful applicant will be required to provide strategic partnership to multiple marketing leads by assessing business needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes or strategic initiatives in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement).

    Are you someone who can:

    • Develop integrated frameworks, guidelines and optimization plans to drive profitability and economic value add.
    • Balance immediate value against long term sustainability and local and global considerations.
    • Influence and align strategic intent and delivery to add value for customers and shareholders. Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the center of the business philosophy, operations and ideas.
    • Engage with relevant leaders to collaterally and proactively manage the requirements of relevant function or business.
    • Drive strategic relationships to collaterally make sense of the ambiguity and uncertainty inherent to the organization.
    • Create alignment, collaboration and synergy between the various specialist areas to provide a comprehensive business solution to customers.
    • Drive an integrated service excellence culture, which enables rewarding relationships and customer feedback in promotion of exceptional service. Maintain expert knowledge on relevant legislative amendments, industry best practices and FirstRand internal compliance procedures and requirements.
    • Ensure compliance is adopted in terms of systems and procedures as laid out by Group.
    • Align, integrate and innovate area of accountability to enable the creation of integrated and specialized solutions and create a sustainable competitive advantage for Business.
    • Execute relevant business initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
    • Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders.
    • Maintain up to date knowledge of local and global trends.
    • Provide thought leadership and expertise.
    • Design and build
    • Interpret segment and marketing strategy into an actionable go-tomarket plan
    • Align stakeholders to common vision, jobs to be done, budget application, and effectiveness measures
    • Drive impact and consistency through input into playbook development, and managing adherence across multiple message types
    • Build an integrated approach across marketing jobs such as Hero and Flow (upweighted focuses vs always on), CVM, brand etc.
    • Design a go-to-market calendar system integrating marketing streams for clear view
    • Manage execution 
    • Develop and ensure execution of integrated financial strategies to maximize growth across business areas.
    • Provide strategic execution guidance on end-to-end customer touchpoints, to all value chain partners and capabilities delivering marketing outputs
    • Assist in partner and agency onboarding for quality and speed to delivery
    • Set up deployment and approval structures for speed to execution
    • Support approvals processes across the value chain, and help clear blockages
    • Review and sign off on key collateral elements
    • Manage allocation of budgets and iterative prioritization
    • Measurement and reporting
    • Formulate overall GTM measurement and reporting frameworks
    • Work with stakeholders and capabilities to build relevant measurement and reporting feeds per area
    • Manage overall GTM performance insights from and to business excos, pillar leads and other stakeholders where relevant

    You will be an ideal candidate if you have: 

    • Bachelor’s degree in Marketing, Business, Communications, or a related field.
    • 6-8 years of experience in Marketing, Advertising and Media (incl. digital).

    You will have access to: 

    • Opportunities to network and collaborate
    • Challenging work environment
    • Opportunities to innovate

    We can be a match if you are:  

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
    • Adaptable, curious and willing to learn.
    • Passionate in providing insights.
    • Thrive in a collaborative environment.

    go to method of application »

    Marketing Portfolio Manager-1

    Job Description
    Hello Future Marketing Portfolio Manager

    • FNB Retail Marketing (Private) is looking for a dynamic and highly skilled Marketing Portfolio Manager III to join their team. The incumbent will be required to provide strategic partnership to multiple marketing leads by assessing business needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes or strategic initiatives in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement)

    Are you someone who is skilled in the following-

    • Operate as subject matter expert on customer across segmentation and areas of value chain
    • Source and/or commission customer research, testing, & understanding for customer insights
    • Develop frameworks to deploy customer understanding across continuum, hyper-segments, niches, and other segmentation methods
    • Define effective sales & advice continuum marketing strategies: assisted and unassisted touchpoints
    • Source or commission existing data points, and interpret data enabling customer understanding
    • Input into integrated approach to customer marketing calendar and sales supporting campaigns
    • Align stakeholders to common vision, jobs to be done, budget application, and effectiveness measures
    • Play a key role in defining customer playbooks, and overseeing adherence across multiple message types
    • Develop frameworks to drive adherence to tone, imagery, wording and overall CI across key segmentation areas within customer target market.  
    • Responsible for bringing together hero and flow thinking at customer level.
    • Support the delivery of go-to-market calendar with subject matter expertise, approvals, and partnering with capabilities for delivery.
    • Support development of integrated financial strategies to maximize growth across business areas.
    • Develop integrated frameworks, guidelines and optimization plans to drive profitability and economic value add.
    • Enable frontline and teams supporting frontline with digestible and effective customer insights that drive business and customer outcomes
    • Operate as a custodian for VP articulation at customer level
    • Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the center of the business philosophy, operations and ideas.
    • Engage with relevant leaders to collaterally and proactively manage the requirements of relevant function or business.
    • Actively seek and contribute to diverse opinions.
    • Drive strategic relationships to collaterally make sense of the ambiguity and uncertainty inherent to the organization.
    • Create alignment, collaboration and synergy between the various specialist areas to provide a comprehensive business solution to customers.
    • Reshape customer experience journeys to increase self-service and assisted service and employ strategies to maximize customer satisfaction.
    • Balance interests of a variety of clients, readily readjusting priorities to respond to pressing and changing client demands.
    • Establish best practices in respect of optimizing client service through the full operations value chain, within the appropriate risk appetite and automation vision of the organization.
    • Drive an integrated service excellence culture, which enables rewarding relationships and customer feedback in promotion of exceptional service. Maintain expert knowledge on relevant legislative amendments, industry best practices and FirstRand internal compliance procedures and requirements.
    • Anticipate and apply and policies/procedures to manage and control both financial and non-financial risks.
    • Ensure compliance with audit requirements. Investigate and implement measures to correct audit findings.
    • Align, integrate and innovate area of accountability to enable the creation of integrated and specialized solutions and create a sustainable competitive advantage for Business.
    • Execute relevant business initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
    • Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement.
    • Maintain a broad knowledge of current and emerging conditions affecting industry and/or business through forecasting and analysis across FirstRand.
    • Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders.
    • Maintain up to date knowledge of local and global trends.
    • Provide thought leadership and expertise.
    • Ensure that sales strategies are aligned across customer value proposition.
    • Actively pursue opportunities that may increase revenue.
    • Design and develop business metrics to ensure sales is measured against financial goals agreed to for the operational areas.
    • Ensure regular audits and surveys are done to measure and track business performance against financial goals. Manage performance of teams in areas of responsibility against expected delivery targets.
    • Ensure alignment of team and individual performance objectives to relevant business area objectives.
    • Create a development culture where information regarding successes, issues, trends and ideas are actively shared.
    • Collaborate with various stakeholders to co-create solutions and share information within and across teams for development and improvement.

    You will be an ideal candidate if you have: 

    • Bachelor’s degree in Marketing, Business, Communications, or a related field.
    • 6-8 years of experience in Marketing, Advertising and Media (incl. digital).

    You will have access to: 

    • Opportunities to network and collaborate
    • Challenging work environment
    • Opportunities to innovate

    We can be a match if you are:  

    • Curious & courageous
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
    • Adaptable, curious and willing to learn.
    • Passionate in providing insights.
    • Thrive in a collaborative environment.
       

    go to method of application »

    Pillar Marketing Lead-1

    Job Description
    Hello Future Pillar Marketing Lead

    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team in FNB Retail / Private Segment Marketing Exco, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. You will also be required to provide strategic partnership to Pillar EXCO, relevant Business Unit EXCOs and Segment Marketing EXCO by assessing business needs, offering solutions, advising and directing the development and execution of marketing strategies and plans in line with the business strategic direction through the marketing value chain. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Design, develop and execute a pillar marketing strategy that incorporates products, pillar, customer, and integrated financial services thinking
    • Build, deploy and track initiatives from start to end to maximize growth across business areas
    • Align stakeholders to common vision, and provide strategic leadership on building value propositions with end customer and customer touchpoints in mind as appropriate
    • Influence and align strategic intent and delivery to add value for customers and shareholders.
    • Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships. Ensure that the customer is at the center of the business philosophy, operations and ideas.
    • Craft internal and external approaches to marketing aligned to voice of customer insights as well as business needs and goals
    • Develop integrated frameworks, guidelines and optimisation plans to enable outcomes across customer sub-segments, product houses, tools & enablers, and distribution touchpoints
    • Have a depth of product and pillar understanding that feeds into appropriate marketing plan for multiple customer sub-segments and niches
    • Develop and/or input into customer segment and sub-segment frameworks that support the pillar and customer need
    • Define and/or input into effective touchpoints and messaging for business and marketing enablement outcomes across customer sub-segments
    • Commission and/or interpret data, analytics and research to craft short-, medium-, and long-term plans
    • Develop operational processes and cadence across the relevant business value chains to enable product and pillar integration into broader integrated customer approaches and articulation
    • Use data to inform tactical shifts in marketing and customer journey positioning in relation to business and customer outcomes targeted
    • Effectively manage and deploy limited budget towards business goals
    • Input into messaging playbooks to practically support business units across the value chain
    • Shift marketing process to work item and on-platform methodology to unlock efficiency and impact for customer marketing and experience
    • Collaborate with Pillar and Customer Marketing Leads with positioning and messaging hierarchy that ladders from single need up to IFS, and deploys over 1-3 years
    • Build and/or enable marketing NPV / ROI models to assess and communicate marketing impact as well as inform decision making.
    • Input, socialize, and deploy marketing performance dashboards into business areas to provide strategic guidance on impactful marketing with tangible data
    • Use data to demonstrate empirical shifts in customer outcomes through marketing approaches.
    • Define workstreams and target audiences internally and externally for thought leadership as relevant
    • Support the commissioning and packaging of customer stories for demonstration, and influence marketing builds across owned platforms
    • Drive synergy and collaboration across diverse areas in the value chain
    • Play a pivotal role in the leadership team, with business peers, and with reporting line teams
    • Provide leadership within the business and marketing value chain, operating as a senior manager and member of Retail / Private Marketing exco.
    • Empower teams with coaching, frameworks, methods of delivery support, decision-making and all senior management level support required

    You will be an ideal candidate if you:

    • Bachelor’s degree in Marketing, Business, Communications, or related field.
    • Post- grad / MBA or equivalent is preferred.
    • Minimum of 9 – 11 years of experience in Marketing, Advertising and Media (incl. digital), of which 5 – 7 years should be in the capacity of a senior role e.g. Marketing /Division Head, Brand Director or Senior Portfolio Manager

    You will have access to: 

    • Opportunities to network and collaborate
    • A challenging working environment that is progressive and agile
    • Opportunities to innovate where initiative is taken and owned end to end

    We can be a match if you are: 

    • Adaptable and curious
    • Analyse complex data sets
    • Thrive in a collaborative environment
       

    go to method of application »

    Developer-3

    Job Description

    • To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  
    • To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
    • Hello future Java Developer C2
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Resolve all customer queries efficiently, and within agreed timelines.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    • Comply with governance in terms of legislative and audit requirements.
    • Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration
    • Manage own development to increase own competencies.

    You will be an ideal candidate if you:

    • Increase operational efficiency and suggest solutions to enhance cost effectiveness.
    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
    • Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
    • Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
    • Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
    • Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
    • Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
    • Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
    • Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
    • Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
    • Manage own development to increase own competencies and develop technical and business skills.
    • Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
    • Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

    Additional Requirements

    • Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
    • 4 – 6 years’ experience in programming (Java).
    • Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
    • System Design experience advantageous

    You will have access to:

    • Opportunities to network and collaborate.
    • Challenging Work.
    • Opportunities to innovate.

    We can be a match if you are:

    • Curious & courageous - you're driven by always wanting to know more and learn more.
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
       

    go to method of application »

    Branch Advisor FAIS

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • A completed financial related qualification (NQF5 or higher)
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.
       

    go to method of application »

    FNB Community Advisor

    Job Description

    • To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
    • Achieve net profit growth for business
    • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
    • Manage the migration of accounts from transactional to Self Service
    • Manage the growth of active customer Account Base to increase client base
    • Maximise cross sell opportunities and strengthen client relationships
    • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    • Comply with governance in terms of legislative and audit requirements
    • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
    • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
    • Compliance with procedures and processes contained in the Golden Rules.
    • Provide accurate and reliable sales and service statistics.
    • Manage own development to increase own competencies

    go to method of application »

    Project Manager

    Job Description

    • To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
    • Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
    • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
    • Maintain and build relationships for purposes of expectation management and project reporting
    • Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
    • Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
    • Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement
    • Implement and use governance and compliance procedures and processes effectively to identify and manage risks
    • Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
    • Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
    • Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements

    Qualifications and Experience

    • Completed relevant undergrad degree/diploma.
    • Post graduate degree
    • 5 to 7 years project management experience
       

    go to method of application »

    Client Experience Manager

    Job Description

    • To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction
    • Support Execution and relationships between other CX teams and other Business Resources, Docus on Enhancing Existing Customer Journeys: KYC, Fraud, Service and Secure Chat
    • Demonstrate innovation by applying continuous improvement of best practices, fine-tuning systems and optimising resources, leading to reduced costs and increased performance
    • Develop, encourage and nurture collaborative relationships within business and/or across the FRG
    • Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance.
    • Deliver change initiatives, either identified internally or externally, from good practice to support opportunities to improve customer experience
    • Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience

    Education and Experience 

    • Relevant Qualification (Degree or Diploma)
    • 3-5 years' experience as a specialist in Client Experience.

    go to method of application »

    Financial Manager II

    Job Description

    • To partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.
    • Hello Future Finance Manager II
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our nav talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

    Are you someone who can: 

    • Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
    • Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
    • Manage and monitor the applications and effectiveness of the business's financial information systems.
    • Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
    • Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
    • Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
    • Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
    • Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
    • Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
    • Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
    • Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
    • Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
    • Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

    You will be an ideal candidate if you possess:

    • Qualification - Qualified CA and/or CIMA
    • Experience - 3 to 5 years of working experience in financial field post qualification
    • Additional Knowledge - Experience in financial services industry

    You will have access to: 

    • Opportunities to network and collaborate
    • Challenging Working enviroment
    • Opportunities to innovate

    We can be a match if you are: 

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at FNB South Africa Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail