Current Opportunities at Mango5

Requirements

Key Responsibilities & Accountabilities

• Managing the day-to-day running of business-to-business accounts.
• Speaking to existing clients daily and ensuring they are receiving the best service.
• Ensuring businesses are utilizing the site effectively and that they achieve the best results.
• Resolving any queries business clients may have using our product either over the phone, email, or Live Chat.
• Advising clients on how to improve their experience and results.
• Confidently and effectively dealing with initial complaints.
• Assisting the Sales Team with business client retention and renewals.
• Conducting Webinar training sessions.
• Attending client visits and conducting onsite training sessions.
• Recognising upsell opportunities & forwarding sales leads to the relevant teams.
• Proactively contacting clients by the company SLAs/Client Response Promise
• Organisation of workload to ensure task lists and targets are achieved.
• Regularly updating traffic light alerts according to account performance.

Personal Requirements

• Experience working in a non-scripted environment
• You need the ability to think on your feet and be an exceptional communicator
• Extremely organized with a high level of attention to detail
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy, and enthusiasm
• Highly motivated with a passion for delivering exceptional business client services
• Previous business client service experience in an office environment
• Polite Telephone Manner
• Excellent Literacy and numeracy skills
• Good PC skills with the ability to learn new systems quickly
• Proven experience in client service excellence

Experience and Qualification

• Business-to-business client services experience
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office

go to method of application »

Responsibility:

• Lead and manage a team of B2B sales executives, providing guidance, support, and coaching to achieve individual and team targets.
• Develop and implement sales strategies to drive revenue growth and meet/exceed sales objectives.
• Foster a high-performance culture within the team, promoting teamwork, collaboration, and motivation.
• Monitor team performance and provide regular feedback and performance evaluations to team members.
• Identify training needs and conduct training sessions to enhance team members' skills and knowledge.
• Establish and maintain strong relationships with key clients and partners, ensuring customer satisfaction and retention.
• Stay updated with industry trends, competitor activities, and market conditions to identify new business opportunities.
• Collaborate with other departments, such as marketing and product development, to align sales strategies with company goals.
• Prepare regular reports on the team's sales performance, current market trends, and team activities for management review.

Requirements:

• Minimum of 2 years of experience in a B2B environment (preferably in the software applications space)
• Proven experience managing and coaching teams, with a track record of achieving sales targets.
• In-depth understanding of the B2B sales cycle and demonstrated ability to navigate complex sales processes.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Strong negotiation and communication skills, both verbal and written.
• Ability to build and maintain relationships with key clients and partners.
• Results-oriented mindset with a focus on driving revenue growth.
• Analytical mindset with the ability to interpret sales data and market trends.
• Proficiency in using CRM software and other sales tools.
• Bachelor's degree in business, marketing, or a related field (preferred).

go to method of application »

Job Description:

• In this role you will be reaching out through multiple channels: phone, email, chat, online forms, and fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests. You must be a strong written and verbal communicator with intrinsic motivation and drive.

Duties and Responsibilities

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
• Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams
• Handle sensitive personal data in line with information and security policies and procedures.
• Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow.
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks
• This role requires problem-solving, research, tenacity, and follow-through while constantly adapting your workflow to effectively execute on different tasks

Skills and Attributes:

• Highly disciplined and organized, with the ability to juggle multiple moving pieces and details at once.
• Process driven and motivated, with an eagerness to point out areas for continuous improvement.
• Accountability and pride in organization and efficiency
• Thrive in a fast-paced, collaborative environment
• Proven track record of excellence
• Are adaptable and motivated with a strong work ethic
• Aptitude for working under pressure, multi-tasking and meeting deadlines
• Prioritize security in your personal and professional lives.
• Innate tenacity and problem-solving skills
• Experience working in a similar environment is a plus!

Min Requirements

• Matric or NQF Level 4
• Experience in employment and credit verification (Highly Advantageous)
• Clear criminal and credit record
• International Contact Centre Customer Service or Sales experience (Highly Advantageous)

go to method of application »

• The junior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.  

This individuals’ duties will include:  

Executing and closing sales 

• Understanding the product and the respective features and benefits. 
• Initiate sales with potential customers over the phone and informing them about product features using scripts. 
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals. 
• Effectively answering customers' questions. 
• Accurately capturing customer and beneficiary information.  
• Understanding and operating within the regulatory frameworks for financial service providers. 

Maximising sales performance 

• Monitoring sales performance and identifying improvement opportunities.  
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader. 
• Keep up to date on general developments in education that can be used on sales calls. 
• Make suggestions to the team leader on improvements to the script that can improve sales without detail. 
• Coaching less experienced staff on effective sales strategies. 

This role has the following requirements: 

Qualifications 

• Matric Certificate 
• Additional Qualifications Advantageous  

Experience 

• Experience as a telesales representative selling long term insurance products. 
• Proven track record of successfully meeting sales quota, preferably over the phone. 
• Experience in working with relevant computer programs and telephone systems is advantageous). 

Requirements

Skills and behaviours 

• Fluency in English. 
• Ability to learn about products and services and describe/explain them to potential customers. 
• Excellent communication and interpersonal skills. 
• Moderately tempered and able to handle rejection. 
• Outstanding sales skills with the ability to resolve issues and address complaints in a level-headed way. 

go to method of application »

• As a key member of our team, you will play a crucial role in planning, executing, and optimizing sales campaigns to drive revenue growth and maximize sales performance. This is an excellent opportunity for a passionate individual with a strong interest in sales and marketing to contribute to the success of our organization.

Responsibilities:

• Campaign Strategy: Collaborate with sales and marketing teams to develop effective campaign strategies aligned with short-term sales objectives and target audience needs.
• Campaign Execution: Plan, coordinate, and execute sales campaigns, including campaign setup, content creation, and distribution across various channels.
• Lead Generation: Implement lead generation strategies to capture and nurture leads, working closely with the sales team to ensure follow-up and conversion.
• Performance Tracking: Monitor and analyze campaign performance metrics, such as lead conversion rates, sales revenue, and ROI, and provide regular reports to stakeholders.
• Optimization: Continuously optimize campaigns based on data insights, identifying areas for improvement, and implementing strategies to increase campaign effectiveness.
• Collaboration: Collaborate with sales teams, creative teams, and external partners to ensure smooth campaign execution and alignment with sales objectives.
• Content Development: Assist in creating compelling campaign content, including emails, landing pages, social media posts, and advertisements.

Requirements

Requirements :

• Education: A bachelor's degree in marketing, business, or a related field is preferred.
• Must have Matric, Credit & Criminal clear (RE5 advantageous)
• Experience: 1-3 minimum years of experience in marketing, sales, or campaign management. Experience in a short-term sales environment is a plus.
• Strong ability to manage and lead Team Leaders within a department.
• Knowledge: Strong understanding of sales and marketing principles, campaign management, lead generation, and sales funnels. Familiarity with CRM systems and marketing automation tools is beneficial.
• Analytical Skills: Proficiency in analyzing sales data and campaign metrics to track performance, identify trends, and optimize campaigns.
• Communication: Excellent written and verbal communication skills to create compelling campaign content and collaborate effectively with sales teams and stakeholders.
• Organizational Skills: Ability to manage multiple campaigns simultaneously, meet deadlines, and prioritize tasks effectively.
• Creativity: Strong creative thinking and problem-solving skills to develop innovative campaign ideas and strategies.
• Computer literate (Microsoft, Excel, Powerpoint)