Current Opportunities at Old Mutual South Africa

Job Description

Provide quality claims negotiating outcomes for the Claims function through effective and efficient claims negotiations and finalisation of claims

• End-to-end negotiation and settlement of personal claims
• Process personal claims - Cost-control – Efficiency -Productivity
• Customer Service
• Register personal claims in adherence with SLA.
• Arrange assessment in adherence with SLA.
• Review merit of claim.
• Complete Risk assessment/checklist and additional support request analysis.
• Clarify and amend information where required
• Appoint the support service required.
• Review Support Function Report.
• Calculate and Analyse technical computations.
• Capture decision in system.
• Diarise Awaiting Info Documentation.
• Prepare Rejection Letter, where required.
• Perform Write-Off Procedures, where required.
• Authorise repair by Service Provider, if applicable.
• Authorise replacement, if applicable.
• Prepare Payment with communication details.
• Await additional information on multiple payments, if required.
• Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.
• Reduce/ maintain Personal Claims service effectively.
• Reduce/ maintain turnaround time of Personal Claims.
• Ensure effective implementation and compliance of claims/ operational systems or procedures.
• Ensure diary is maintained.
• Ensure estimates are raised accurately and timeously in accordance with best practice as and when new claims and new documents are actioned, as well as when claims are worked on.

Quality people practices

• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Be aware of capacity building initiatives (i.e., development programmes, training, mentorship, coaching etc.)
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.

Cost and risk reduction

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.

Quality service delivery

• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Proactively suggest improvements in customer service and relations where applicable.

Continuous improvement to ensure good quality

• Adhere to specified standards, policies, practices, and procedures.
• Identify and recommend areas / ways to improve processes.

Job Requirements

• Matric or Equivalent
• Must be able to register claims (End to End Process)
• 2 - 3 years relevant Short Term Insurance Claims experience
• Appropriate Insurance Qualifications
• Working knowledge, understanding, comprehension and communication  skills
• Underwriting knowledge
• EXCEL knowledge

Closing Date

20 April 2023

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Job Description

• In this role you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.
• This role together with the Business Head designs and interprets the FMR Strategy and processes and ensures business alignment and implementation. The incumbent is individually accountable for achieving results through other managers and their teams over periods of 1-2 years.
• Designs and implements strategies focusing on internal/external processes and ensures business unit alignment and implementation.
• Owns key strategic projects initiated by Business Head (SASSA, NOMADIC, Premium Collections, Informal Sector, etc.)
• Facilitates the development of strategy in the FM segment.
• Works with FMR business leaders to facilitate real understanding of the direction chosen.
• Facilitates acceptance of commitment to strategic goals and business plans.
• Ensures continuous communication of the strategic direction to the business.
• Drives the strategy process into the business by working with the FMR business leaders to facilitate understanding of the direction chosen.
• Supports with the development of FMR business plan and actions.
• Analyses results vs. Business Plan and implements corrective actions.
• The link between FMR and MFC Risk and Compliance.
• Develops Convention, Bonus and Competition criteria and measures to monitor results
• Accountable for expense analysis and controls.

Requirements

• Financial qualification
• 5 years’ experience in Financial Services/Strategic environment

Skills

• Analytical, Innovation, Interpersonal Interactions, Microsoft Office, Numeracy, Strategic

Education

• Bachelors Degree (B) (Required)

Closing Datxe

19 April 2023

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Job Description

• This role will act as a Principal Estate Agent (as a directors of a subsidiary company of Old Mutual Finance) and mentor to various Property Shop Intern Estate Agents. The role will also be individually accountable for identifying and closing/concluding transactions for profitable OMF branches, and value adding leasing transactions for new retail branches and commercial offices, relocations, enlargements, reductions, closures and renewals of the aforesaid, through others over periods of up to 5 year.
• This role fits within the Properties Team that sits inside Old Mutual Finance, the unsecured lending arm of Old Mutual.
• We manage 360+ Retail stores for Old Mutual Finance across the country, where we sit in Large Regional malls Mayor Metro’s or in the high street in a town like Lusikisiki. We don’t own any buildings but are on the tenant side of the properties world - sizes ranging from 50m² to 450m²
• We also manage 200+ private clients commercial offices across the county also in Mayor metro’s or Rural towns. From High end Wealth clients to lower scale standard commercial offices - sizes range from 50m² to 2000m². We again here sit on the tenant side and do not own or manage buildings.

As a Properties team, we provide a full turnkey solution to the above Old Mutual Finance and some external Old Mutual Group business units (referred to as private clients).

We provide the following full turn-key solutions

• Leasing
• Properties Legal
• Properties Procurement with our own OMF procurement policies and group of Properties vendors
• Projects (Construct of new premises, Relocations, Closures, Upgrades, ATM installations, UPS installations, Water tank installations and Marketing or signage façade upgrades to name a few)
• Repairs and maintenance of managed premises via call center agents and Maintenance officer teams
• Design team managing all NBR requirements and managing of client specific corporate images
• Projects Co-Ordination managing all spends related to projects and some Adhoc FM services. Tracking of Budgets and managing of Ledgers to name a few of the services.
• Candidate will be required to attend to the following duties:
• Act and mentor as Principle Estate Agent (as a directors of a subsidiary company of Old Mutual Finance) to various Property Shop Intern Estate Agents re: Continuous and compulsory 12 months internship period from the date of the first issue of an intern fidelity fund certificate.
• Provide assistance and guidance to complete a logbook, containing all the estate agent activities attended to over the 12 month period (“Logbook”), supported by a Portfolio of Evidence. The Logbook is to be signed by the Principal and handed in to the PPRA when the Intern applies for full status.
• Identifies and concludes profitable OMF branches, and value adding leasing transactions for new retail branches and commercial offices, relocations, enlargements, reductions, closures and renewals of the aforesaid, over lease periods of up to 5 years.
• Concludes above leasing transactions on terms and conditions in accordance with client mandates.
• Identifies property trends for opportunities.
• Identifies and resolves problematic vacancies for portfolio clients.
• Develops and maintains customer / industry networks to maximize lead identification.

Minimum requirements:

• Qualified Principle Estate Agent with successful completion of (or exemption from) the National Certificate: Real Estate (NQF 5);
• Successful completion of the Professional Designation Examination (PDE 4);
• Valid Principal Fidelity Fund Certificate (minimum 3 years);
• 5 – 10 years property broker experience in commercial / retail letting;
• Own transport and a valid driver’s license

Closing Date

29 April 2023

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Job Description

• This role manages a sales team and distribution strategy and is accountable for the sales targets and profitability of the team, over periods of up to a year.
• This role manages a sales team and distribution strategy and is accountable for the sales targets and profitability of the team, over periods of up to a year.
• The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications

Job Requirements

• Grade 12
• Driver's licence
• RE5
• FAIS Compliant
• FSCA Approved qualification
• Product category experience 1.3/1.5/1.20
• Updated Continuous Professional Development (CPD) hours
• (Internal) Successful completion of MODP
• Previous Managerial experience essential
• Own transport

Education

• High School (Grade 12) (Required)

Closing Date

19 April 2023