Current Vacancies at Bidvest Facilities Management

ROLE PURPOSE

• To assist, implement and manage systems to best support maintenance strategies and rendering of efficient service delivery environment to customers

MAIN OUTPUTS

• Maintain Preventative Maintenance (PM) schedules in accordance to the SLA for all equipment and services
• Create Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation
• Ensure that all orders are processed timeously
• Monitor the execution of work and implement corrective measures on deviations
• Manage all incoming requests and complaints on daily basis, and provide timeous feedback in ensuring customer satisfaction
• Dispatch requests to technical staff and pertinent service providers and follow-up on action items
• Conduct monthly verification of WIP and report on variances
• Provide weekly/monthly reports on SLAs and backlog
• Planning for placement of employees, contractors and efficient utilization of materials and tools
• Ensure that tasks are conducted efficiently and optimum use of tools and equipment
• Building good Internal and External customer relationships
• Undertake other related duties and assignments as assigned from time to time

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• N3 - N6 in Engineering or Project Management or Operations Management
• Matric (Senior Certificate)
• Valid SA Drivers License
• 2yrs relevant experience in maintenance planning, project management and knowledge of financial management principles
• Maintenance planning, project management skills
• MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
• Knowledge of OHS Act & ISO 9001 Quality Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Basic Supervisory Skills
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning

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ROLE PURPOSE
The responsibilities of Compliance Specialists in Bidvest Facilities Management can be summarized as follows:

• To ensure that the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations are met.
•   Ensure that contractors are vetted timeously according to standards.
•    Support any other Compliance key performance areas across all contracts as and when required.

MAIN OUTPUTS

• Monitor and measure the status of the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations.
• Facilitate the review of Health, Safety, Environmental and Quality documentation for client submission by due dates.
• Coordinate the submission to clients and ensure timeous approval from clients across all contracts.
• Manage, monitor, and verify corrective actions in line with client feedback for resubmission by agreed due dates.
• Ensuring that all SHE files are compiled and approved by Management.
• Monitor and measure the status of contractor vetting across all contracts and report to Management.
• Conduct contractor vetting for contractor mobilization, vendor onboarding, annual vetting and as and when required.
• Conduct Integrated Management Systems (ISO9001, ISO14001, ISO 45001, ISO 31001) and Legal Audits objectively
• Facilitate work/training sessions to transfer IMS knowledge and to action corrective actions for addressing business risks and opportunities.
• Participate and support external audits (e.g., Customer, ISO, Bidvest services etc.) and action findings where required.
• Continuously improve the IMS

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:

• Preferably Tertiary qualifications which may include some of the following: Any three-year technical tertiary qualification; Quality / Health & Safety / Environmental, Management / Risk Management
• SAIOSH or SACMPCP – this is an advantage to be registered but not a current requirement of Bidvest Facilities Management
• Matric (Senior Certificate)
• Valid SA Driver’s License
• Planning experience and understanding of business processes
• 3 years experience in SHEQR Management
• 3 years experience in Contractor Management and Project Management.
• Excellent knowledge of the IMS; Document Management System; ISO 9001, ISO 14001, ISO 45001, SAMTRAC or similar;
• Microsoft Office (Required), SAP & SharePoint Knowledge (added advantage)
• Knowledge of Health, Safety and Environmental Legislation

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Results orientated
• Self-starter
• Self-development orientation
• Motivating and influencing others
• Customer Focus / orientated
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting / Flexibility
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Listening Skills

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Description

• The Data Analyst will be responsible to gather, process, and analyse data to help organizations make decisions.

Responsibilities

• Data collection: Acquiring data from primary or secondary sources and maintaining databases
• Data cleaning: Preparing data for analysis by cleaning and interpreting it
• Data analysis: Using statistical techniques to analyze data and interpret results
• Data visualization: Creating visual representations of data findings using charts, graphs, and dashboards
• Reporting: Preparing reports and presentations to communicate data insights and findings to stakeholders
• Collaboration: Working with other departments to understand their data needs and help them make informed decisions

Qualifications 

• Bachelor's degree or higher in Computer Science OR Statistics OR Mathematics,
• Matric/Grade 12
• Valid SA driver’s license

Experience 

• Data Scientist experience in Data Visualisation and Data Analysis.
• Have a solid understanding of business and financial process performance improvement.
• Experience in Facilities Management or Property Management industries will be advantageous

IT Languages 

• Proficiency in programming languages such as SQL, DAX and Python

Competencies 

• Result Orientation
• Initiative/Proactively
• Excellent Written Communication
• Stress tolerance
• Business Acumen
• Decisiveness
• Managing Change
• Customer/Client Focus
• Dealing with ambiguity
• Strong analytical and problem-solving
• Judgment
• Planning/ objective setting
• Relationship Building
• Listening
• Teamwork

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ROLE PURPOSE

• To provide business development support by implementing marketing initiatives that creates awareness of products and services and supports customer engagement, supporting contract retention and support new business acquisition

MAIN OUTPUTS

Marketing and Events Management

• Develop annual customer engagement plan and execute as required. Monitor effectiveness and report.
• Recommend and implement Customer Relationship Brand activities / initiatives bi-annually and report.
• Research, plan and manage client events and related networking opportunities.
• Planning, sourcing, preparation, and ROI of events/exhibitions
• Obtain and manage the ordering of marketing quotes for events, print and other requirements.
• Manage memberships Organisations / networking events on Membership Schedule
  • Update schedule of all industry bodies quarterly
  • Ensure annual memberships are kept up to date
  • Review events / publications that may be of interest to our business / clients and report
  • Recommend any other industry memberships for consideration
• Support sales team in new business acquisition strategies by providing monthly feedback on competitor clients, identifying new business opportunities, and maintaining relationships on lost contracts.

Market research – to be provided in monthly report

• Local and international Market Reports / surveys and trends on the FM market, property market and anything else related to our industry.
  • Report on upcoming RFP’s or opportunities in the market
  • New trends / opportunities for growth or customer attraction / retention
  • Industry related developments / impacts / news
• Create and support sales collateral and toolkit development from scratch including conducting kick off call with Technical Solutions and Soft Services Development and other stakeholders to discuss agenda, sales toolkit and timelines etc.

Digital Communication:

• Responsible for monthly social media content and posting.
• Copywriting for social media posts
• Website updates
  • Creating, updating, and maintaining website content.
  • Assist with product blogs.
  • SEO write-ups
  • Adword creation, corrections/adjustments, analysis, and reports
• Online advertising
• Intranet updates

Administrative Functions:

• Bi-annual customer surveys assessing client and customer satisfaction levels. Detailed report with scoring to be submitted 3rd week June and 3rd week November annually.
  • Client information
  • Overall score per contract and total survey population
  • Agreed survey questions (to be approved with CSMO prior to starting surveys)
  • Category comparisons across clients
  • Category comparisons across contract managers
  • Opportunity assessment
  • Risk assessment
  • Present results to Exco quarterly.
  • Thank you letter to be sent to all participants from CEO
• Bi-annual client surveys – 60% to be surveyed by end May and 20 November annually.
  • Client information
  • Overall score per contract and total survey population
  • Agreed survey questions (to be approved with CSMO prior to starting surveys)
  • Category comparisons across clients
  • Category comparisons across contract managers
  • Opportunity assessment
  • Risk assessment
  • Present results to Exco quarterly.
  • Thank you letter to be sent to all participants from CEO
• Continuous assessments in the form of interviews, surveys, questionnaires and other appropriate means to assess client satisfaction and possible changing client needs within the business. Feedback and recommended actions to be provided to CSMO and COO’s and CEO within 1 week of assessment.
• Taking ownership of your own workload and correctly allocating your available time each day, will allow you to consistently supply your work to your marketing supervisor in a timely manner.
• Assist CSMO with market segments and analysis to create new marketing strategies and campaigns.
• Track tasks and provide feedback to the CSMO
• Assist with internal documentation.
• Ensure minimum stock levels on giveaways and client gifts are maintained at all times
• Arrange at least 1 annual expo / show / exhibition for new customer attraction
• Manage and execution of agreed annual CRM activities
• Events (cricket / lunches / staff sessions etc.) – provide proposed list of guests / attendees 2 weeks prior with detail plan of action incl estimated budget. All changes to be approved.
• Provide regular feedback.
• Client birthdays – provide list of client birthday’s for upcoming month. Arrange approved gift and card signed by Exco.
• Annual agreed celebration days (World FM Day / Heritage Day etc.) – submit plan monthly.
• Exhibitions / shows / events – prepare plan with budget and activities for approval 6 weeks prior to event.
• Other – as agreed

Reporting Functions

• Weekly report on planned activities, budget or resource requirements,
• Monthly activity plan with quotes / detailed customer list etc.
• Monthly feedback report
• Quarterly board report highlighting key activities, surveys completed, opportunities and risks identified.
• Quarterly report on competitors / contracts due for renewal / retender list / Memberships / Contract Info Schedule /Bi-annual stock-take of gifts / cricket box refreshments etc

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Bachelor’s diploma or degree in marketing, events, business, or related field
• Matric (Senior Certificate)
• Valid Driver’s License
• Min 4yrs relevant experience in providing business support functions within Sales & Marketing environment
• Solid Marketing, events, Office Administration & Customer Service
• Working knowledge of: Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Adobe Creative Cloud, Indesign, Photoshop, Illustrator, Wordpress (optional)
• Familiarity with SEO/SEM and Google Analytics

FUNDAMENTAL COMPETENCIES

• Outgoing / extrovert personality type
• Attentive To Detail
• Stress Tolerant
• Creative and thinking out the box
• Assertive
• Able to deal with all levels
• Customer/Client Focused
• Ability To Dealing With Ambiguity
• Deadline driven
• Planning & Scheduling
• Teamwork
• Relationship Building
• Good Listening Skills
• Excellent Oral Communication