Current Vacancies at Bidvest Facilities Management

ROLE PURPOSE

• To carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards.

MAIN OUTPUTS

• Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements
• Deliver planned and reactive maintenance service covering full hard FM spectrum on electrical installations and minor building works
• Liaise with the business control centre on maintenance work to be carried and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance
• Carry out task requirements on job cards, as per Client and Company requirements
• Conduct maintenance of electrical equipment in accordance with maintenance schedules
• Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
• Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution
• Ensure quality of work and timeous completion of all field request
• Provide constant feedback to the Supervisor & Client on restoration of operations

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• N3 - N6 in Electrical Engineering
• Trade-Test in Electrical
• Valid SA Drivers License
• 2yrs relevant experience within the electrical engineering (maintenance) field, min 1yr experience in Trade
• Practical knowledge on working on air breakers and PLCs
• MS Word, MS Excel & MS Outlook (basic skill level)
• Knowledge of OHS Act

FUNDAMENTAL COMPETENCIES

• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning

go to method of application »

ROLE PURPOSE

• To carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards.

MAIN OUTPUTS

• Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements
• Deliver planned and reactive maintenance service covering full hard FM spectrum on electrical installations and minor building works
• Liaise with the business control centre on maintenance work to be carried and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance
• Carry out task requirements on job cards, as per Client and Company requirements
• Conduct maintenance of electrical equipment in accordance with maintenance schedules
• Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
• Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution
• Ensure quality of work and timeous completion of all field request
• Provide constant feedback to the Supervisor & Client on restoration of operations

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• N3 - N6 in Electrical Engineering
• Trade-Test in Electrical
• Valid SA Drivers License
• 2yrs relevant experience within the electrical engineering (maintenance) field, min 1yr experience in Trade
• Practical knowledge on working on air breakers and PLCs
• MS Word, MS Excel & MS Outlook (basic skill level)
• Knowledge of OHS Act

FUNDAMENTAL COMPETENCIES

• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning

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ROLE PURPOSE

• To manage day-to-day service operations, escalations, service levels, service quality, and acting when necessary to ensure the operation runs effective and efficient.

MAIN OUTPUTS

SLA and Operations management

• Oversee SLA and day-to-day escalations and ensuring that targets are met as per the Vodacom FFO contract.
• Drive VTTR with Dispatch Agents and Operational team to ensure 95% SLA achievement.
• Responsible for ensuring MTTD is achieved by the Technical Dispatchers and take the necessary action
• Prioritise work according to urgency, impact and importance and inform Management on deviations.
  • Monitor Siemens Hi-Path – Call Centre platform
  • Incoming queues - Mails & Calls must be attended to timeously.
  • Agent handling times (if an agent is busy for more than 10 min on mail, pls investigate)
  • Monitor WFM lobbies and workload across the Dispatch Platform. i.e., Technical Dispatchers and Generator deployers.
  • Ensure that task/requests are acted on timeously by the Technical Dispatcher and Generator Dispatchers.
  • Ensure that Technical Dispatchers schedule FT’s to attend to faults in WFM in accordance with their current geographical locations.
  • Ensure that Generator Dispatcher acknowledge generator deployment requests timeously and schedule FT’s within WFM in accordance with their current geographical locations.
  • Deal with escalations from the Technical Dispatchers or Generator Dispatchers.
  • Ensure that all tasks/requests assigned to BFM Dispatch are updated frequently by the Technical Dispatcher end to end.
  • Anticipate possible escalations, act, and track till closure.
• Ensure that periodic follow ups are made with the Teams regarding any outstanding queries and open tickets.
• Ensure that target(s) are achieved on a daily, weekly, and monthly basis to meet set SLA target(s)
• Create and submit Incident Reports to management and/or the client when requested.

 Process and Quality Assurance management

• Continuously monitor and evaluate agents works to ensure quality, and timely execution as per service standard and client.
• Evaluate current processes and suggest changes/improvements where possible
• Rolling out of all new processes
• Process enforcer within the teams.
• Ensure that the TD's and GD’s are diligently updating WFM.
• Monitor timeous update and correctness of live tracker.
• Analyse and report on routine and ad hoc investigations.

 Workforce and People management

• Assist agents with general staff queries
• Escalate to line manager any issues that may occur that are out of your control.
• Monitor shift schedule adherence and take necessary disciplinary action.
• Identifying skill requirements of staff and ensure development for optimum performance
• Conduct weekly meetings with team and report back to management on the outcome of critical topics.

 Technology and Data Integrity management

• Monitoring and reporting of any system problems with IT.
• Periodically monitor U2020 and Fetch to report on Out of Service Sites
• Periodically monitor IoT Commander and escalate mobile generator fuel levels to Generator Dispatcher.
• Periodically monitor GERM and escalate static generator fuel levels to Generator Dispatcher.
• Report generator management system issues to Generator SPOC.

 Contract and Customer management

• Conduct and direct Daily Handover meetings
• Report weekly/monthly on utilization and performance.
• Prepare and conduct Daily Scrum meetings as support to operations
• Manage the escalation process on major incidents
  • 1st line for all incoming escalations on contract
  • Liaise with the Field force and Technical Dispatcher to ensure escalations are given priority and resolved within reasonable timelines best suited to the customer contract.
  • Create and submit Incident Reports to management for major and minor faults as and when the customer requests it.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:

• Matric
• Technical diploma N6
• 2 - 5 years’ experience in a technical environment
• Team Leader or Supervisory experience advantageous
• Must be able to work outside of their normal working hours when and if the need arises.
• Must possess the ability to multitask with various, and sometimes conflicting events that occur at the same time.
• Ability to work under stress in a high paced environment.
• Ability to relay information to Management or Field Force in a fast-paced environment.
• MS Office
• Knowledge/experience with Dispatch Centre\Contact Centre equipment and software programs
• Knowledge of performance evaluation and customer service metrics
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Experience in management report writing advantageous

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ROLE PURPOSE

• Maintaining the Site Maintenance on Vodacom sites as per the required Scope of Work as specified by the Customer. Drive planned preventative, corrective and emergency maintenance on all non-network infrastructure such as Air-Conditioning, Electrical plant and general infrastructure to give effect to the business maintenance strategy and client service standards. Providing technical support to County Managers, Portfolio Managers/Junior Portfolio Managers.

MAIN OUTPUTS

• Ensure the quality and acceptances of the Vodacom sites as specified by the Customer- according to schedule 2.21 Scope of Work and any instructions/standards provided are followed.
• Meet the daily/weekly/monthly Target per County as required.
• QA and Acceptance Specialist must ensure Tools, Vehicles, Test Equipment, Laptops, Cellphones are looked after and checked for condition and ensure all of these are safe for use and maintained on a register.
• QA and Acceptance Specialist must ensure he/she complies with and adhere to the Health and Safety requirements of Bidvest FM and the client’s requirement as applicable on the site.
• To ensure that all access procedures as well as work status updates are done in accordance with the agreed procedures and processes.
• Ensure that all relevant alarms are cleared before leaving a site visit.
• Ensure that all tasks are updated, as required on the provided tools and systems.
• Ensure that all required activities are completed, as per the scope of work, either on an “A”, “B”, “C” or Adhoc service. Ensure that all required pictures are taken according to guidelines and submitted, as per the scope of work for the relevant services being performed.
• Ensure that all site procedures are always followed as specified by the client.
• Ensure that all site procedures are always followed as specified by the client.
• Assist his assistant with site access, duties on site and when required other technicians
• Ensure that your e-mail address and company phone is operational at all times.
  • The QA and Acceptance Specialist will always answer his phone when on duty and return calls as soon as possible when not on duty.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:

• National Diploma in Electrical – Electrical qualifications will be beneficial- N6 Electronics/Electrical/Computer Certification
• Qualified electrician, accredited electrician (Wireman’s license), master electrician (It is important that the person must be qualified to work and be accredited as a three-phase electrician and not only single phase)
• Matric/Grade 12
• Valid Code 08 EB Driver’s License (Advance driving Certification will be beneficial)
• 3-5 Years PPM, RAN and TX Experience in the Telecommunications Environment.

TECHNICAL / CORE COMPETENCIES

• Maintenance skills Advanced Electrical Skills
• RAN and TX Skills Reinstatement CPM Skills
• Electrical skills Advance Driving skills
• RF Skills(portion) 4x4 Advance Driving
• Driving skills HIRA (Fire & Fist aid)
• WHO (Working on Heights) WOH (Working on Heights)- rescue
• Medicals Advanced- medicals
• HIRA (Fire & Fist aid) Prism skills
• ASP experience on Maintenance Communication and Leadership Skills
• Advanced Electrical Skills
• Reinstatement CPM Skills
• Advance Driving skills
• 4x4 Advance Driving
• HIRA (Fire & Fist aid)
• WOH (Working on Heights)- rescue
• Advanced- medicals
• Prism skills
• Communication and Leadership Skills
• IMS (Integrated Management System)
• Obscure and Remedy
• Microsoft Windows
• Microsoft Word
• Microsoft Outlook
• WFM System
• Risk Assessment
• Firs Aid Level 1
• Basic Fire Fighting
• Advanced Driving and 4x4

FUNDAMENTAL COMPETENCIES

• Trustworthy
• Team Leader
• Passionate
• Manage the Vehicle
• Self-Driven
• Manage Tools
• Detailed
• Manage the Assistant if needed

go to method of application »

ROLE PURPOSE

• To carry out timeous and quality planned, preventive and emergency maintenance on all specified equipment.

MAIN OUTPUTS

• Perform tasks in accordance to job cards (work orders) issued, as per Client & Company requirements.
• Conduct investigations, evaluation & restorations on identified equipment malfunction.
• Carry out minor repairs & service on all electrical equipment & appliances as per SLA.
• Perform inspection of facility & repairs on all building infrastructure.
• Carry out inspections & report back on all.
• Assist the Artisan with major repairs and services.
• Provide constant feedback to the Line Manager, Technical staff & CCC on restoration status of operations.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Matric (Technical Matric advantageous)
• N4 Technical (Electrical/Mechanical)
• Valid SA Drivers License
• Practical exposure in basic tasks of electricity building infrastructure, including carpentry, plumbing, Painting.
• Minimum 1 year working experience.
• Basic training on hand tools, electrical and mechanical equipment
• Knowledge of OHS Act & ISO 9001 Quality Management Systems

FUNDAMENTAL COMPETENCIES

• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning

go to method of application »

ROLE PURPOSE

• To carry out timeous and quality planned, preventive and emergency maintenance on all specified equipment.

MAIN OUTPUTS

• Perform tasks in accordance to job cards (work orders) issued, as per Client & Company requirements.
• Conduct investigations, evaluation & restorations on identified equipment malfunction.
• Carry out minor repairs & service on all electrical equipment & appliances as per SLA.
• Perform inspection of facility & repairs on all building infrastructure.
• Carry out inspections & report back on all.
• Assist the Artisan with major repairs and services.
• Provide constant feedback to the Line Manager, Technical staff & CCC on restoration status of operations.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Matric (Technical Matric advantageous)
• N4 Technical (Electrical/Mechanical)
• Valid SA Drivers License
• Practical exposure in basic tasks of electricity building infrastructure, including carpentry, plumbing, Painting.
• Minimum 1 year working experience.
• Basic training on hand tools, electrical and mechanical equipment
• Knowledge of OHS Act & ISO 9001 Quality Management Systems

FUNDAMENTAL COMPETENCIES

• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning