Current Vacancies at Capitec Bank

Purpose Statement

• To lead teams to deliver project(s) that span across one or more business areas, delivering the project benefits into the operational environment and removing impediments which might prevent the predictable delivery of the project.

Experience

Minimum:

• 8-10 years’ proven experience of successfully delivering projects 
• Managing and being accountable for multiple projects 
• Working in a fast paced environment requiring high energy
• Working within an Agile environment 
• Experience of SDLC methodologies, Agile, Scrum and Waterfall.
• Stakeholder engagement and management

Qualifications (Minimum)

• A relevant tertiary qualification in Project Management
• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• PMI Accredited Project Management Certification

Knowledge

Minimum:

• Project management systems and procedures (i.e. MS Project; PowerPoint; EPM)
• Project management related terminology & guidelines (i.e. Prince 2; Agile DSDM)
• Project management methodologies
• Stakeholder engagement and management principles and practices
• Project Management systems and procedures (e.g. EPM, JIRA)
• Banking industry knowledge
• Understanding of all the Agile roles & principles in order to work well together with the team and stakeholders

Ideal:

• Systems integration in an open IT system environment
• Industy specific knowledge, e.g. Payments; Regulatory; Credit; Digital; Infrastructure

Skills

• Communications Skills
• Reporting Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Facilitation Skills
• Planning, organising and coordination skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Leadership Skills

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Purpose Statement

• To examine and check all requests for Foreign Exchange Payments for correctness and conformity to Exchange Control Regulations and rulings.

Experience

Minimum:

• 2-4 yrs Foreign Exchange experience with exposure to Exchange Control Rulings 
• Client service standards and practices
• Exchange Control rulings, Foreign Exchange settlements, SWIFT standards, and cut-off times

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification

Knowledge

Minimum:

• Knowledge in vetting of payment documentation such as invoices, transport documentation, customs documentation and interpreting agreements.
• Knowledge of exchange control and the application of the Currency and Exchanges Manual for Authorised Dealers (CEMAD).
• Exposure to SARS e-filing portal and knowledge of TCS pin verifications.
• Understand requirements and application in respect of Advanced Payment Notification (APN) numbers for advanced imports
• Understand accounting and reconciliation concepts (understand entries and be able to do account reconciliations.
• The SARB Import Verification System (IVS) system and understand the requirements in respect of Unique Consignment Reference (UCR) and Movement Reference number (MRN) references.
• Understanding of Balance of payments to establish appropriate BoP categories

Ideal:

• Knowledge of AML, FIC and suspicious transaction monitoring and reporting policies. 
• Relevant knowledge of International Foreign Exchange, payment and clearing systems,
• Knowledge of operational risk concepts and principles

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Administration Skills

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

To deliver a world class client experience (CX) for Capitec Clients through independently executing activities across the entire CX scope:

• Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively using Design Thinking principles.
• To work independently and assume decision making authority and ownership of the end-to-end delivery (insights, design, measurement and experience testing) of complex CX solutions, in line with the business, product and CX strategies, as well as brand fundamentals.

Key Tasks and Accountabilioties

Promote CX and brand standards

• Work with Leads and Management and provide operational input towards the development and implementation of CX standards.
• Promote CX brand standards during interactions with stakeholders.
• Where relevant, ensure junior specialists adhere to CX standards.

Client insights

• Conduct research on CX trends and best practice to contribute towards the formulation of CX standards and strategies.
• Work with Leads and apply experience and subject matter expertise to develop a framework and voice of client (VoC) programme which will successfully enable insights into client experiences, client journeys and client interactions to deliver on current, unmet and future needs.
• Assume end-to-end responsibility for the design and implementation of diverse methodologies for the collection of client insights pertaining to behaviours, preferences, needs, drivers, pain points, mindset and values, expectations and experience feedback.
• Conduct research on client needs to inform and enhance CX solutions.
• Share knowledge with stakeholders and team members to enhance the overall CX capability in Capitec.

Client journey design

• Engage with stakeholders and gain an understanding of business problems.
• Represent the voice of the client, and translate business problems and requirements into problem statements, research specifications and CX solutions.
• Assume ownership for designing CX elements for tactical and strategic projects during the DesignThinking cycle.
• Incorporate insights from CX data and identify enhancement opportunities in products and services.
• Design cohesive, impactful and functional client journeys in line with business strategies and technical specifications.
• Facilitate Client Journey design workshops.
• Where required, assume ownership for sections of CX projects.
• Support the Lead with compiling CX related reporting.

Measurement and experience testing

• Independently execute data selection methodologies and initiatives to effectively gather information that ensures a deep understanding of clients’ experiences in relation to their expectations.
• Responsible for delivering analytical insights that identifies client and market trends, what is being done well, where the service or product gaps are.
• Develop and contract data collection strategies with other Departments within Capitec e.g., call centre, social media.
• Work with product development teams to incorporate inputs and to inform design and continuous improvement efforts and sprints.

Experience

Minimum:

• 4-6 years in a Client Experience Environment
• Proven experience in applying CX principles
• Proven experience in developing, maintaining and enhancing CX elements.
• Client journey and process mapping 

Qualifications (Minimum)

• A relevant tertiary qualification in Industrial Engineering or Business Management

Knowledge

Minimum:

• Client Experience principles and practices
• Service design principles
• Research methodologies and application
• Data analysis and measurement methodologies
• Facilitation and stakeholder management
• Design Thinking principles   
• Consumer psychology / Behavioural psychology

Ideal:

• Commercial insights relating to CX

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills

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About the role

The purpose of this role is to enhance the financial performance of Capitec Insurance through:

• Perform periodic (monthly, quarterly, bi-annual and annual) actuarial valuation duties using Prophet and other actuarial models. Assist in the compiling of the input tables and assumptions used for valuations.
• Participating in periodic (monthly, quarterly, bi-annual and annual) insurance contract liability and profit calculations on an IFRS 17 (International Financial Reporting Standards) basis.
• Participate in the calculation of solvency requirements as specified in the Financial Soundness Standard for Insurers (previously SAM).
• Assist in the completion of the quantitative reporting templates for statutory reporting of solvency.
• Assistance in developing and maintaining the processes and controls used for actuarial valuation and financial reporting activities.
• Participating in the forecasted IFRS 17 profit calculations for the annual budget and monthly re-forecasting.

Our ideal candidate

• Academically qualified actuary or Newly qualified actuary: All exams completed.
• 3+ years’ actuarial experience in the life insurance industry including valuation, reporting and or capital management.
• Honours Degree in Actuarial Science
• Experience with working in a team with multiple deliverables.
• Experience with Prophet or other actuarial modelling software.
• Experience with IFRS17.
• Experience with working with data visualisation technologies (Power BI, etc.)