Current Vacancies at FirstRand Group

Job Description

To enable the continuous delivery of designing, developing, testing and releasing software frequently, faster and more reliably in an agile environment

• To ensure continuous delivery through the integration and deployment of automated software development
• To use lean thinking, to ensure continuous improvement and collaboration between development testing and operations
• Provide technical leadership, coaching and mentoring as well as technical guidance or system process expertise
• Evaluate new application packages and tools to perform research on best practices
• Plan and perform ongoing routine application maintenance tasks to assist in production support and improve performance
• Build a culture of collaboration between Analysts, Architects, Development, QA and Infrastructure ensuring optimal delivery
• Review modules for quality assurance and assist in defining DevOps and quality guidelines and standards
• Create technical design specifications
• Develop IT solutions to meet business requirements and translate technical requirements into test cases, test scenarios and scripts
• Build automated deployments using configuration management technology
• Document and complete knowledge transfer to production support
• Work with Release Management to ensure modules are production ready
• Document functions and changes to new or modified modules and test activities/results
• Assist in the development of user guides and training documentation for systems
• Participate in the development of contingency plans including reliable backup and restore procedures
• Assist in the development of disaster recovery plans with service providers
• Apply lean and agile principles on the project delivery pipeline to develop and deploy code
• Participate in IT project planning processes by creating and sharing development estimates and operational requirements to enable accurate planning with realistic timelines
• Perform script maintenance and updates due to changes in requirements or implementations
• Set up and maintain the test environments for both manual and automated testing

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Job Description

To be responsible for installing, configuring, maintaining and monitoring an environment consisting of Windows and Linux servers, connected to a SAN environment; This environment will consist of both physical and virtual servers on both platforms.

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Ensure Hardware and Software asset management of deployed environments are controlled to ensure investment turn.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Install, configure, maintain and monitoring an environment consisting of Windows and Linux servers connected to a SAN environment by ensuring both physical and virtual servers on both platforms are controlled and manage server operating systems and application software and hardware upgrades.
• Comply, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirements by applying and maintaining the security policies according to FRB Audit standards.
• Perform UAT setup, testing, technical and maintenance tasks and ensure that all system alerts are rectified and escalated accordingly through providing all technical support for business servers and applications.
• Manage and maintain customer Service Level Agreements (SLA) to install, maintain and support with Server requirements.
• Ensure the adherence to architectural standards and compliance and conformance to internal change management procedures and policies.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Manage own development to increase own competencies.
• Ensure the continuous availability of all DR/Training/Prod/ UAT/ Dev environments.

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Job Description

To plan, direct and coordinate a program of projects to ensure program goals are met and that projects are executed as expected

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
• Identify and participate in activities that are appropriate for own development as a life-long learner
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
• Compile reports that track progress and guide business to make informed decisions
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project

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Job Description

To perform secretarial duties arranges and coordinates events and travelling

• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.
• Prepare business communication that is of a professional standard
• Ensure all communications with clients are professional, resulting in compliments
• Resolve all customer queries efficiently, and within agreed timelines
• Comply with governance in terms of legislative and audit requirements
• Travel arrangements (local and international)
• Ensure the Diary Management activities are executed on time to support with efficiencies
• Organise external lunches, functions, conferences and meetings and ensure that the venue portrays a professional image
• Organise meetings and workshops (including booking of venues and equipment)
• Prepare documents (Word, Excel and PowerPoint) for presentations and meetings, including preparation from dicta phone and minute taking
• Compile Reports for the business as required to ensure correct business information is shared as required
• Manage own development to increase own competencies

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Job Description

To implement the Business Intelligence strategy and translate tactical strategy in actionable goals; to understand the business environment and requirements in order to analyse data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.

• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Analyse and develop business intelligence models based on data analyzed, data collected, reviewed, and incorporate all internal and external benchmarking data for future solutions.
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Ensure involvement in the solution life cycle, which includes, designing, testing, implementing and validating the overall solution.
• Evaluate against the delivery of solution according to the business case for the specific solution to ensure that the proposed benefits are realized.
• Source, build and manage partnerships with external experts / providers to assist in delivery on key BI projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide thought leadership and expertise in area of specialization.
• Keep up to date with best practice and innovative solutions and challenge current designs to make a relevant difference in business.
• Responsible for creation of BI repository.

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Job Description

To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance

Hello Future Data Scientist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in Wealth and Investment (WI), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together to be a trusted partner that assist clients to achieve their investment goals

Are you someone who can:

• Ensure delivery of value-add outputs across the analytics value chain to enable business strategy
• Utilise, create and refine analytical solutions/models to inform decision making in order to grow WI business
• Develop analytical insights to solve business problems and apply innovative solutions to make improvements
• Focus on providing optimal services and improving service delivery processes to meet our internal and external (clients) expectations.
• Always frame your analytical solutions within the business context, as such always takes keen interest in what drives the business

You will be an ideal candidate if you have:

• Minimum Qualification - Relevant Degree in Maths, Stats, Engineering, Computer Science, Econometrics, Physics or Actuarial Science
• Preferred Qualification - Honours Degree
• Experience - 3 - 5 years’ experience in a data & analytics environment., of which 1 to 2 years ideally at junior specialist level with programming (SAS or SQL etc)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

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Job Description

Dear Future, Call Centre Agent
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

• Have Grade 12.
• 2 year’s related experience.
• Person must not be an unrehabilitated insolvent.
• Have Personal Lines experience (which does not include medical insurance, life cover)
• Short term experience mandatory.
• Have completed RE5 and FAIS qualification

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Job Description

To deliver exceptional experience and education to Private Wealth or RMBPB clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles

• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy
• Participate in planned activities that are appropriate for own development
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Provide appropriate banking and financial solutions across an allocated portfolio of clients
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Deliver internal and external customer service excellence through adherence to quality service standards
• Prevent wastage and identify process improvements to contain and reduce costs
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how can we help you? at all times
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs 
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as per eCareers
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

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Job Description

To provide customers speedy, accurate and efficient processing of their financial transactions  and ensure a memorable customer experience and contribute to the brand of FNB

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends