Current Vacancies at Hyundai Automotive South Africa

PURPOSE OF THE POSITION:

• The Workshop Manager has the primary responsibility to make sure customers receive consistent, timely and accurate service.

Specific Role Responsibilities    

KEY OUTPUTS:

• Ensure an efficient and focused customer service in a passenger car workshop.
• Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
• Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
• Adherence to Company processes and systems.
• To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
• To take accountability for staff recruitment, training and development.

QUALIFICATIONS AND EXPERIENCE:

• Matric.
• Must have at least 5 years’ experience in same or similar role with strong automotive industry knowledge.
• To have contactable references and good track record.

Skills and Personal Attributes    
KNOWLEDGE AND SKILLS:

• Customer orientation.
• Strong Technical Knowledge.
• Sound knowledge of processes and systems.
• Must have financial planning skills, strategic planning skills, excellent CSI.
• A self-driven and service oriented person.
• You should possess excellent interpersonal and communication skills, strong leadership competencies and the ability to interact with all levels with sensitivity to cultural diversity.

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Job Description    

The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:

• To maximise service sales by using professional sales techniques
• To ensure the security of cash taken
• To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
• To record customer's details and requirements accurately by means of a Job card
• To record and update service history and vehicle details accurately
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
• To perform daily follow-ups with customers
• To keep clients updated throughout the day regarding vehicle progress
• To ensure completed jobs are not released without verified payment
• To ensure all CPA documentation is completed correctly as required by the Law
• To ensure the Company's quoting policy is adhered to
• To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
• To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
• To ensure filing system is up to date
• Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
• Please note that preference will be given to non equity candidates in line with the companies transformation goals

Specific Role Responsibilities    

• 2-3 years experience 

Qualifications and Experience    

• Matric / Equivalent

Skills and Personal Attributes    

• 2-3 years experience