Current Vacancies at Intelligent Debt Management

Our team is currently seeking to fill the Negotiations Consultant role(s).  Negotiations are a critical step in the debt review process, where we negotiate with credit providers to improve the financial position of our clients. The Negotiations consultant role requires highly energetic individual(s) who will interact frequently with both credit providers and clients. The successful candidate will join a vibrant team environment and must be highly motivated, customer-focused and analytical. The candidate is expected to know all the in-house software programs; and be efficient in administration and query resolution. Other necessary training (e.g. legal documents) will be provided as required.

Key responsibilities:

•   Providing the best financial position for our clients by:
•  Successfully negotiating with credit providers on all Debt Counselling accounts.
• Providing solutions and advice to clients’ financial problems, specifically with regard to assets and accounts not eligible for Debt Counselling.
• Efficiently managing the life cycle of the client from when you accept the client in your pipeline through to assigning the client to legal.
•   Providing the client with financial protection on their debt with the help of Credit Insurance.
• Providing the client with financial security on their income and household expenses with the help of Life Cover Insurance.
•     Ensuring time from Accepted to Assigned to legal is within standard company and industry SLA's

Act as an intermediary between credit providers and clients
    •   Delivering high client satisfaction to all stakeholders by:

•    Ensuring the client experience is of highest quality whilst the client is with you.
•     Supporting both client and credit provider throughout the negotiations process.
•      Establishing, building and maintaining effective relationships with credit providers and internal stakeholders.
•       Ensuring work done is done with precision and high quality.
•        Effectively manage workload.

Key competencies

• Positive attitude
• Good time management skills
• Resilient
• Ability to problem solve
• Agile independent thinker
• Ability to sell
• Organisational skills
• Conflict management skills
• Excellent communication
• Fast learner
• Attention to detail
• Ability to build relationships
• Strong sense of ethics and discipline "Doing the right thing"
• Goal driven

Requirements

• Must have completed a Degree/National diploma in either Finance / BAdmin / Science / Law
• Must live IDM's values
• Must be confident and well spoken
• Must be client centric
• Exposure to insurance industry – advantageous
• Exposure to sales industry - advantageous
• favourable credit and criminal clear

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The Financial Services division of Intelligent Debt Management (IDM), a Financial Services group based in Cape Town, seeks a young professional to join the Financial Services Team. The role of the successful candidate will be as a Manager within the Financial Services Team and will report directly to the Head of Financial Services. The candidate will work together with a close team of Financial Services specialists. The candidate, with good EQ, must be a good communicator and team player who can coordinate, manage, influence, and motivate within the team and the Group as a whole.

Key Responsibilities:

• Develop, deploy, and distribute Financial Services products (including LT & ST insurance products and Rewards products) across the Group, Platforms and partners in a data-driven, omnichannel distribution environment in a digital-first manner,
• Manage, implement, and execute projects and processes, in line with Strategic objectives, across the Group,
• Tracking and monitoring the Financial Services businesses,
• Preparation and review of various reports and presentations,
• Assist with Exco, Board and other reporting,
• Recruit, manage, motivate and reward your team within the division.
• Report to the Head of Financial Services regarding the management and coordination of the following activities in the division, in conjunction with managers and consultants providing various services:
• Risk, Internal Audit, Compliance, Actuarial, Internal controls, Internal Financial Controls, Cell captive activities, Regulatory and Legislative matters etc
• The incumbent will work closely with the other members of the Financial Services Team, the DebtBusters Team, ExCom, external consultants, and various internal and external service providers (eg. Finance, IT, HR, Marketing etc.)
• Strong interpersonal and reporting writing skills.

Required Qualifications:

• Post Graduate - Bachelor of Business Science, or
• B. Comm, Honours, or
• Post Graduate – Actuarial Science

Experience:

• At least 2 years of Business experience

Key Competencies:

• Experience in the insurance industry is a distinct advantage.
• Be fluent in spoken and written English.
• Have strong attention to detail and accuracy.
• Have strong planning, organizing and time management skills.
• Have good reporting writing and PowerPoint presentation skills.
• Have good Excel skills.
• Be able to work independently as well as be a team player.
• Be able to multi-task effectively.
• Have strong EQ, communication and interpersonal skills.
• Be self-motivated, by taking an interest in the job, and obtaining satisfaction from the achievement of a job well done.

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The IDM Group is looking for a PBX Technician whose primary responsibility for this position is to provide system-level support of multi-user applications, hardware and software tools, including installation, configuration, maintenance, and support of IDM’s call systems. Identify alternatives for optimizing of Call processes.

Responsibilities:

• Analyze and evaluate call routing and flow.
• Plan, install, configure, troubleshoot, maintain and upgrade of Call system.
• Prepare detailed documentation outlining systems capabilities and processes.
• Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between other systems and the PBX.
• Understanding of VOIP systems.
• Write and maintain system documentation.
• Experience with SIP management and PBX.
• Document call system problems and resolutions for knowledge management.
• Responsible for logging and tracking of errors/enhancements to Vendors.
• Analysis, escalation and follow up of technical incidents.
• Interacting extensively within departments.
• Manage and maintain security of system at all levels business units, security roles, access etc.
• Work with the IT OPS and Development teams to optimize maintenance and administrative processes

 Skills and experience required:

• Above average communication skills (written & verbal).
• Experience with 3cx, Wireshark or similar system experience advantageous.
• Confident & enthusiastic with an ability to adapt to a changing environment.
• IT support experience an advantage.
• 2+ years' experience in Pbx administration.
• Experience in application implementations, as well as application deployment and/or distributed system implementation.
• Experience in handling call data and reporting.
• Ability to setup and maintain call queues, ring groups and VADs

Key competencies

• Excels at problem solving/analysis
• Is able to learn new technologies quickly and easily
• Communicates effectively
• Effectively manages your time and competing deliverables
• Enjoys and excels at being part of a team and fostering teamwork
• Demonstrates initiative and drive to pursue and achieve goals
• Delivers exceptional customer service
• Honest, accountable and live the IDM values
• Excellent verbal skills
• Ability to prioritize requests and plan accordingly

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Summary:

We are looking for intelligent and motivated graduates to join our Onboarding team as Financial Assessors, ultimately progressing into the Financial Consultant role within 6-12 months. As a Financial Assessor, you’ll contact consumers who need financial assistance and have expressed their interest in our services. First, you will gather their information and then you’ll provide them with a initial/light assessment of their financial position and educate them about the ways in which we can help them with our solutions.

You will need to be a quick-thinking and decisive individual who can manage client expectations and answer their questions in a timely and informative manner. As a Financial Assessor, you’ll be the first point of contact in a client’s debt management journey which makes you an important ambassador for the brand, and a significant part of our solution funnel. So, you’ll have to come with energy, friendliness, and professionalism.

In addition, you’ll be using our systems to connect with clients and transfer them to the next stage in our process (Financial Consultants) – so being tech savvy will be beneficial.

Financial Assessors are a key part of our consumers’ journey. We’ll provide extensive induction and role specific training to you, to ensure that you’re fully prepared for the challenge.

What makes this role even better, is that there are many opportunities to grow. Should you find yourself being a top performer, there is great potential for you to join our Financial Consulting team, where you can make an even greater impact on the lives of consumers.

Skills and Competencies we are looking for:

• Driven and goal oriented.
• Adaptability, resourcefulness, and organisation skills.
• Assertiveness and empathy.
• Active listening and good time-management skills.

Responsibilities:

• Contact clients who have made enquiries with the company to gather information about their financial situation.
• Assessing client financial information to determine their financial position.
• Make outbound calls to potential clients.
• Manage consumer engagements on our various platforms and/or Outbound Channels.
• Provide excellent customer service and manage client expectations accordingly.
• Transfer eligible consumers to our expert Financial Consulting team to complete a thorough assessment.

Requirements:

• Bachelor's degree/National Diploma.
• Computer Literate.
• Excellent communication skills, both written and verbal.
• Motivated to grow into the Financial Consulting team.
• Experience in a customer service or previous sales role will be advantageous.
• Problem-solving skills.
• Proficient in Microsoft Office would be advantageous.
• Ability to work independently and as part of a team.
• Growth mindset and a desire to learn.