Current Vacancies at Lancet Laboratories

JOB SUMMARY

• Collects blood and other specimens for clinical analysis, evaluation and/ or diagnostic purposes

MINIMUM CRITERIA REQUIRED

• Registration in relevant discipline with HPCSA/ SANC

EXPERIENCE

• 0-2 Yrs Relevant Working Experience

RELEVANT JOB KNOWLEDGE

• Phlebotomy procedures
• Medical ethical guidelines in the medical pathology field
• Laboratory information systems
• Anatomy, physiology and medical terminology relevant to medical pathology
• Organisational policy and procedures

KEY PERFORMANCE AREAS

• Ensures that patients/ clients from whom a blood or other specimen (e.g. body fluids, tissue and excretion) is to be taken, are correctly identified and educated about the actual procedure and their rights, in compliance with relevant standard operating procedures and in accordance with scope of practice.
• Draws blood and collects non-blood specimens from patients/ clients at various locations, using the correct and sterile equipment in a manner that will yield the best results. This may include the use of Point of Care (POC) biomedical instrumentation systems and rapid testing kits for pathology.
• Observes the physical condition of patients during blood taking and applies sound first aid practices in order to ensure the safety and comfort of patients/ clients.
• Ensures that bio-hazardous waste is disposed of in the correct manner to comply with relevant safety protocols and standard operating procedures.
• Keeps records of specimens collected and ensures that all patient details and clinical information is accurately recorded.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turn around requirements.
• Monitors stock levels of all collection materials, including venesection ³bleeding´bags, and orders additional stock to ensure the availability of required materials at all times.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures and participation (as per delegated responsibilities) in the preparation process for internal and external quality control audits
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff.
• Assists pathologists with special procedures (e.g. bone marrows, fine needle aspirates, sweat tests, pap smears, etc.) when required and in compliance with relevant working instructions and standard operating procedures.
• Uses knowledge of HIV and AIDS to provide pre-test information and support where relevant.
• Receiving cash from patients and ensuring banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.

COMPETENCIES

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention To Detail
• Communication
• Deadline orientated
• Empathy
• Flexibility
• Interpersonal skills
• Ability to handle sensitive and confidential information

Deadline:5th October,2026

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JOB SUMMARY

• Performs and analyses laboratory samples in order to provide results for medical practitioners to diagnose treat and prevent diseases.

MINIMUM CRITERIA REQUIRED

• Grade 12 or relevant NQF level 4 qualification
• National diploma in Biomedical Technology or BSc Medical Laboratory Science
• Registration in relevant discipline with HPCSA

EXPERIENCE

• 2-3 Yrs Relevant Working Experience

RELEVANT JOB KNOWLEDGE

• Medical ethical guidelines in the medical pathology field
• Laboratory information systems
• Laboratory standards operating procedures and processes
• Anatomy, physiology and medical terminology relevant to medical pathology
• Organisational policy and procedures

KEY PERFORMANCE AREAS

• Performs diagnostic testing procedures, reviews and verifies results and interacts with pathologists on technical matters to provide all relevant data that may pertain to the prevention, diagnosis or treatment of diseases.
• Operates, maintains and calibrates the equipment used in the laboratory to ensure that it is operating efficiently and providing accurate results. This includes recording
•  nstrument maintenance and quality control results as well as recognising and resolving problems by troubleshooting mal functioning equipment and taking corrective action.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures, correct disposal of bio-hazardous waste and participation (as per delegated responsibilities) in the preparation process for internal and external audits.
• Reports incidents, including instrument failures, problem solutions and reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Attends training and seminars and participates in continuing professional development (CPD) activities to continuously update knowledge and skills as well as comply with professional registration requirements. This includes ensuring the availability of up to date records that can be presented immediately on request thereof.
• Performs on-site training of laboratory staff, interns, students, medical colleagues and associated health workers in laboratory techniques, processes and systems, if assigned by laboratory manager and deemed competent.
• Adheres to professional conduct requirements in line with organisational policy and relevant professional body ethical standards.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff.

COMPETENCIES

• Ability to work in a pressured environment
• Ability to work as part of a team
• Accuracy
• Attention to detail
• Flexibility
• Problem solving
• Rule orientation
• Self-management
• Ability to handle sensitive and confidential information

SPECIAL REQUIREMENTS

• Must be a qualified clinpath technologist that is registered with the HPSCA. Must be willing to work overtime, shifts, weekends and public holidays.

Deadline:5th October,2026

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JOB SUMMARY

• Performs and analyses laboratory samples in order to provide results for medical practitioners to diagnose treat and prevent diseases.

MINIMUM CRITERIA REQUIRED

• National diploma in Biomedical Technology or BSc Medical Laboratory Science
• Registration in relevant discipline with HPCSA
• Relevant diploma

EXPERIENCE

• 0-1 Yrs Relevant Working Experience

RELEVANT JOB KNOWLEDGE

• Medical ethical guidelines in the medical pathology field
• Laboratory information systems
• Laboratory standards operating procedures and processes
• Anatomy, physiology and medical terminology relevant to medical pathology
• Organisational policy and procedures

KEY PERFORMANCE AREAS

• Performs diagnostic testing procedures, reviews and verifies results and interacts with pathologists on technical matters to provide all relevant data that may pertain to the prevention, diagnosis or treatment of diseases.
• Operates, maintains and calibrates the equipment used in the laboratory to ensure that it is operating efficiently and providing accurate results. This includes recording instrument maintenance and quality control results as well as recognising and resolving problems by troubleshooting mal-functioning equipment and taking corrective action.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures, correct disposal of bio-hazardous waste and participation (as per delegated responsibilities) in the preparation process for internal and external audits.
• Assists the laboratory manager with overseeing and monitoring equipment maintenance, asset management, procurement of goods and staff overtime expenditure to ensure the most effective utilisation of resources, optimisation of stock levels and reduction of costs at all times
• Reports incidents, including instrument failures, problem solutions and reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Attends training and seminars and participates in continuing professional development (CPD) activities to continuously update knowledge and skills as well as comply with professional registration requirements. This includes ensuring the availability of up to date records that can be presented immediately on request thereof.
• Performs on-site training of laboratory staff, interns, students, medical colleagues and associated health workers in laboratory techniques, processes and systems, if assigned
• by laboratory manager and deemed competent.
• Adheres to professional conduct requirements in line with organisational policy and relevant professional body ethical standards.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff.
• Receiving of specimens ,numbering, bench allocation and sample processing is performed as per departments requirements

COMPETENCIES

• Ability to work in a pressured environment
• Ability to work as part of a team
• Accuracy
• Attention to detail
• Confidentiality / Sensitivity
• Flexibility
• Hand-eye co-ordination
• Manual dexterity
• Problem solving
• Rule orientation
• Self-management
• Follow up of Incompletes

Deadline:5th October,2026

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JOB SUMMARY

• To provide a safe and timeous collection and delivery of goods and shuttle services as well as provide excellent customer service at all times.

MINIMUM CRITERIA REQUIRED

• Grade 12 or relevant NQF level 4 qualification (N3)
• Valid Driver’s License
• PDP (added advantage)

EXPERIENCE

• 2-3 years relevant working experience

KEY PERFORMANCE AREAS

• Checks moxes and tasks for delivery and collections that need to be done in order to plan a collections and delivery route.
• Conducts delivery and collection of specimens from outlying laboratories, supporting doctors and clients to ensure that specimens, reports and other goods arrive at correct destinations timeously and in good condition to increase customer service levels.
• Completes and signs proof of delivery for specimens or reports collected or delivered to endure records are kept for tracking purposes if and when applicable.
• Scans specimens and results on the Courier Management Programme to ensure that all deliveries and collections can be tracked and traced.
• Maintain daily safe keeping and fault reporting on Lancet’s assets (such as vehicles, petrol cards, uniforms etc) and equipment to ensure that they remain in good condition to provide excellent collection and delivery of goods and shuttle services.
• Utilises protective wear (such as specimen bags, gloves, eye specs etc) to ensure own safety and adherence to the Health and safety regulations policy.
• Completes incident and accident reports and submits to Management to ensure that insurance claims are processed timeously and all damages are repaired.
• Maintains cleanliness of Lancet vehicles also reporting any spills of hazardous materials to management and ensure safe working conditions as per Quality Assurance Standards.

COMPETENCIES

• Accountability
• Communication
• Honesty
• Patience
• Rule orientation

Deadline:5th October,2026

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JOB SUMMARY

• Responsible for workforce planning, forecasting, scheduling optimisation, and performance analysis to ensure the efficient delivery of customer support services across all channels. The role translates operational demand into staffing plans, identifies performance gaps, and drives data-led decisions to improve service levels, efficiency, and customer experience outcomes.

MINIMUM CRITERIA REQUIRED

• Grade 12 or relevant NQF level 4 qualification
• Advantageous: Certification or training in Workforce Management, data analytics, or contact centre operations will be advantageous

EXPERIENCE

• 3–5 years’ Workforce Management experience in a contact centre, with practical exposure to workforce planning, reporting, and operational analytics. Experience working with service level metrics, forecasting, scheduling, and performance data
• Advantageous : Advanced Excel and Power BI , Experience with WFM tools

RELEVANT JOB KNOWLEDGE

• Basic financial and cost-efficiency principles (e.g. staffing vs. overtime optimisation)
• Contact centre metrics (e.g. service level, AHT, shrinkage, occupancy, abandonment)
• Understanding of multi-channel environments (voice, WhatsApp, chat, email)
• Organisational processes and cross-functional dependencies
• Workforce Planning
• Real-time management and performance monitoring
• WFM systems and tools
• Data analysis and reporting (Excel, Power BI)

KEY PERFORMANCE AREAS

• Analyse historical interaction data across all channels (calls, WhatsApp, Live Chat, email) to identify demand patterns
• Develop accurate forecasts by interval, channel, and function to support effective resource planning
• Identify trends, seasonality, and potential risk periods, providing proactive recommendations to mitigate service impact
• Develop and maintain optimal staffing plans aligned to operational requirements
• Align schedules to demand patterns, shrinkage, and service level targets
• Recommend staffing adjustments, including overtime, headcount requirements, and shift design improvements to optimise efficiency and service delivery
• Track, analyse, and report on key operational performance metrics, including service levels, abandonment rates, Average Handling Time (AHT), First Contact Resolution (FCR), and channel performance
• Interpret performance data to identify gaps and improvement opportunities
• Link operational performance to customer experience outcomes, including Customer Satisfaction (CSAT) and Net Promoter Score (NPS), to support continuous service improvement
• Monitor intraday performance across all channels to ensure alignment with service level targets
• Identify and escalate risks such as queue build-up, backlogs, or unexpected demand spikes
• Recommend and support real-time adjustments, including resource reallocation across channels, break and lunch optimisation, and escalation triggers to maintain service continuity
• Identify operational inefficiencies, including overstaffing, understaffing, and channel imbalances Recommend and support implementation of improvements, including shift optimisation, process enhancements, and automation opportunities
• Contribute to initiatives aimed at improving productivity, reducing costs, and enhancing overall service delivery
• Collaborate with Supervisors, Customer Experience (CX)/Quality Assurance teams, and Workforce & Systems teams to ensure alignment on performance and operational priorities
• Support decision-making by providing data-driven insights and recommendations
• Align workforce planning and performance strategies with broader business priorities and customer experience objectives

COMPETENCIES

• Communication
• Ethical behaviour
• Problem solving
• Adaptability
• Presentation Skills
• Confidentiality
• Ability to work under pressure
• Decision Making
• Data analysis and reporting
• Customer Centricity
• Forecasting and scheduling
• Resource planning and optimisation
• Performance monitoring and reporting
• Stakeholder engagement and influencing
• Use of WFM tools and analytics

Deadline:5th October,2026

go to method of application »

JOB SUMMARY

• Responsible for receiving, logging, scanning and send away of specimens during the shift to meet the required service level standards. Also responsible for collection and delivery of samples as well as delivery of results in hospital.

MINIMUM CRITERIA REQUIRED

• Grade 12 or relevant NQF level 4 qualification

EXPERIENCE

• 2-3 Yrs Relevant Working Experience

RELEVANT JOB KNOWLEDGE

• Computer literate
• Laboratory information systems
• Organisational policy and procedures

KEY PERFORMANCE AREAS

• Receive specimens from doctors, depots and hospitals through the couriers and register barcodes on them for easy identification of the type and content of the specimen according to set standard operating procedures.
• Verify on Meditech system whether the correct specimen is received and confirm the content of the sample. This will also entail ensuring that the specimens received are for the correct patients.
• Receives samples and confirms that information on samples correspond with data that has been loaded by the “logging” section according to set standard operating procedures.
• Take the specimens to the relevant Labs and scan the lab number onto the specimen for verification of submissions to the labs.
• Responsible for basic housekeeping including suitable cleaning and preparation of equipment components such as the centrifuge and benches according to set standard operating procedures.
• Administers sorting of batches and one-by-one specimens samples and ensure there is no duplication of number according to set standard operating procedures. This includes the monitoring of patients information.
• Responsible for checking the temperature sheet/ chart to ensure that the specimens are placed in the right temperature.
• Scan samples and batches from outside depots according to set standard operating procedures.
• Maintain daily safe keeping and fault reporting on Lancet’s assets (such as vehicles, petrol cards, uniform, etc) and equipment to ensure that they remain in good condition to provide excellent collection and delivery of goods and shuttle services.
• Conducts delivery and collection of specimens from outlying laboratories, supporting doctors and clients to ensure that specimens, reports and other goods arrive at correct
• destinations timeously and in good condition to increase customer service levels.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Performs general administration duties as and when required.
• Delivers stock to Doctors to ensure availability of required material at all times.
• Responsible for adherence to Lancet uniform protocols as set standard operating procedures.

COMPETENCIES

• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention to detail
• Communication
• Confidentiality / Sensitivity
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Patience
• Telephone etiquette
• Business numeracy

SPECIAL REQUIREMENTS

• Responsible for receiving, logging, scanning and send away of specimens during the shift to meet the required service level standards. Also responsible for collection and delivery of samples as well as delivery of results in hospital.

Deadline:5th October,2026

go to method of application »

JOB SUMMARY

• Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of sample in terms of service objectives.

MINIMUM CRITERIA REQUIRED

• Grade 12 or relevant NQF level 4 qualification
• Bsc Degree Advantageous

EXPERIENCE

• 0-1 Yrs Relevant Working Experience

RELEVANT JOB KNOWLEDGE

• Computer literate
• Laboratory information systems
• Organisational policy and procedures

KEY PERFORMANCE AREAS

• Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
• Processes sample registration (“logging”) and queries according to set standard operating procedures.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
• Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
• Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
• Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
• Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
• Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance withrelevant organisational policy.
• Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
• Responsible for adhering to Lancet uniform protocols as set standard operating procedures.

COMPETENCIES

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention to detail
• Communication
• Confidentiality / Sensitivity
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Patience
• Telephone etiquette
• Business numeracy