Current Vacancies at MTN

JOB DESCRIPTION
Strategic Input

• Contribute with business & product owners re the strategic direction of charging technologies in line with overall business objectives
• Participate in the creation of design specification documentation to detail the business requirements
• Participate in the creation of Feature Requirement Specifications for handover to development parties or vendors
• Ensure all short & long term requirements are aligned to the overall business objectives
• Design a real-time charging framework to support both consumer and enterprise business strategy, minimizing rework
• Provide business with knowledge of and insights into the capabilities of the real-time rating environment 

Operational Support & Implementation Delivery 

• Work with Service Operations and their Managed Services partners to design the support procedures for new products and services
• Collaborate with the rest of planning to create and vet Acceptance Test Plans of all upgrades and new systems & applications in Charging Solutions
• Work with and direct vendors in supporting and implement changes in the systems
• Draw up RFx documents for new services and new hardware installation
• Assist with the technical lead of all projects assigned by manager
• Ensure all area day-to-day tasks are being completed to the required level
• Ensure the maintaining of all SLA’s
• Document all areas of responsibility
• Keep manager informed of progress of any projects on going and problems that may arise
• Find ways to more efficiently utilize the existing network
• Must be able to cross bridges between various operating systems, technologies & applications
• Provide on-the-job training, guidance and mentoring to new and replacement personnel
• Assist with the establishment and development of charging solutions in other MTN opco’s, as requested by MTN Group 

Commercialization 

• Support management in determining the investment strategy for MTN & IT Delivery Products
• Support management in determining the technology strategy for MTN & IT Delivery
• Negotiation assistance with suppliers for the most cost-effective deliverables & services
• Contract management i.e. SLA management for services
• Provide inputs to various vendor RFP’s for MTN & IT Delivery requirements 

Project Delivery

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management 

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify business improvement and optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
• Construct business cases for initiations proposed by the business
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs 

Vendor Management

• Responsible for the monitoring and measurement of vendor SLA deliverables
• Attendance of quarterly performance reviews with vendors
• Coordinate vendor invoicing requirements
• Responsible for Vendor Escalations in line with SLA expectations 

QUALIFICATIONS
Education (Essential):

• Minimum 3 year Degree or Diploma in electrical engineering light-current / electronics / communication engineering / information technology Fluent in English 

Experience: 

• At least 5 years’ experience in a 2G/3G/4G/5G GSM/Telecom’s environment & Computer Systems, with experience in supervising/managing others
• High level Experience in Solaris/Linux & IP networking
• High Level Experience working on VAS & Charging type platforms, Services & Applications (e.g. Charging Systems, IM, SMS, SDP, VTU, Postillion, TSP, IBS, WIG, WAP, LBS, PTT, EMM & MMS)
• Experience on Portal Environment & Content Management Systems 
• Scripting Skills
• Experience working in a medium to large organization
• TOGAF certification
• ITIL certification

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JOB DESCRIPTION
Key Deliverables

Operational Excellence

• Work with Service Operations and their Managed Services partners to design the support procedures for new products and services
• Collaborate with the rest of planning to create and vet Acceptance Test Plans of all upgrades and new systems & applications in Charging Solutions
• Work with and direct vendors in supporting and implement changes in the systems
• Draw up RFx documents for new services and new hardware installation
• Assist with the technical lead of all projects assigned by manager
• Ensure all area day-to-day tasks are being completed to the required level
• Ensure the maintaining of all SLA’s
• Document all areas of responsibility
• Keep manager informed of progress of any projects on going and problems that may arise
• Find ways to more efficiently utilise the existing network
• Must be able to cross bridges between various operating systems, technologies & applications
• Provide on-the-job training, guidance and mentoring to new and replacement personnel
• Assist with the establishment and development of charging solutions in other MTN opco’s, as requested by MTN Group

Project Delivery

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify business improvement and optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
• Construct business cases for initiations proposed by the business
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Vendor management

• Responsible for the monitoring and measurement of vendor SLA deliverables
• Attendance of quarterly performance reviews with vendors
• Coordinate vendor invoicing requirements
• Responsible for Vendor Escalations in line with SLA expectations

Supervisory/Leadership complexity

• Provide assistance in all departmental projects to completion. Must also be sensitive to all service affecting issues & decisions.
• Specialist Engineers must be proficient in the ability to mentor staff & escalate problems where necessary
• Specialist Engineers must be proficient in the ability to manage their day-to-day tasks/projects, work within given time scales & inform management in urgent scenarios when additional resources are required to ensure deadlines are met
• Specialist Engineers must be proficient in the ability to manage their time accordingly
• Specialists must be willing to assist in other areas where it is believed his/her expertise can be well utilised for the benefit of the company 

 Role complexity

• Influences other departments or areas within SO Operations & planning from an Engineering viewpoint
• Must be able to operate in other departments and technologies comfortably because of his variation of skill base
• He must be fully aware of administration procedures for both company and technical issues
• High level of technology understanding across all domains
• Understanding of the regulatory environment and associated impact on existing and future business
• Deadline driven 
• Working on live revenue streaming systems

QUALIFICATIONS
Education:

• Bachelor’s degree/Diploma engineering, telecommunications, IT, Digital or a related field in Information Technology or Digital Platforms  
• 3-year Degree / 
• Fluent in English

Experience:

• At least 5 years’ experience in a 2G/3G/4G/5G GSM/Telecom’s environment & Computer Systems, with experience in supervising/managing others
• High level Experience in Solaris/Linux & IP networking
• High Level Experience working on VAS & Charging type platforms, Services & Applications (e.g. Charging Systems, IM, SMS, SDP, VTU, Postillion, TSP, IBS, WIG, WAP, LBS, PTT, EMM & MMS)
• Experience on Portal Environment & Content Management Systems 
• Scripting Skills
• Experience working in a medium to large organization
• TOGAF certification
• ITIL certification

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JOB DESCRIPTION

• Chenosis is a nascent Platform business within MTN. Our mission is to generate new Revenue Opportunities for Commercial companies across Africa, create enhanced Digital Citizen experiences for governments across Africa and to expedite the journey for innovative StarUps across Africa, using the power of APIs, NoCode and GenAI Platforms.
• Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. 
• Alignment of the Programme objectives with the overall MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
• Management of customer and supplier expectations 
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Participative environment – highly diverse and team-focused
• Rapid advancement of systems and technology
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

RESPONSIBILITIES

• The General Manger Operations will be responsible for:
•  Oversee and manage the day-to-day operations of the Chenosis platform.
•  Contribute to the development and execution of the overall business strategy for Chenosis and support CEO in Company Transformation Initiatives
•  Align operations strategies with the broader goals and objectives of the organization
•  Engage Key MTN Functions to Expedite Chenosis Outcomes
•  Collaborate with internal and external stakeholders, including business partners, Opcos, Finance, GSSC, HR, Technology
•  Manage Chenosis Functions to ensure Efficient Delivery of Business Plan, Finance, HR, TechOps, Sales, Product platform.
•  Lead and supervise a team of professionals responsible for various aspects of operations. I.e. Finance, HR, Ops, Legal, TechOps platform.
•  Establish key performance indicators (KPIs) to measure the success and effectiveness of Chenosis operations.
•  Regularly review and analyze performance metrics to drive continuous improvement.
•  Identify and manage risks associated with operations, implementing mitigation strategies as needed as well as drive Process Evolution to Balance Agile & Risk
•  Collaborate on Process Evolution to Accelerate Chenosis
•  Oversee customer support activities, ensuring timely and effective resolution of user issues.
•  Implement measures to enhance user satisfaction
•  Ensure that operations comply with relevant regulations and standards.

Role Dependencies

•  Chenosis Product Team
•  Chenosis Platform Team
•  Chenosis Marketing

QUALIFICATIONS
Education:

• Minimum 4-year academic degree in Business, Management or Equivalent 
• Postgraduate 

Experience

• 5 years senior management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Leadership responsibility in a High Growth, Disruptive Business – Standalone StartUp or a Corporate StartUp
• Responsibility in a Commercial Impact Role – Sales, Marketing, Operations, Finance
• Demonstrable Impact in Managing Multiple Stakeholders to drive Disruptive Outcomes
• Demonstrable Experience/Understanding of Innovation Concepts – Technology, Methodology – API/LCNC, Agile/OKRs
• Proven track record of business improvement

Competencies

• Strategy Formulators - Formulates divisional strategies aligned to overarching strategies for execution
• Decisive Problem Solver - Has the mental agility to understand complex business challenges and provide effective solutions
• Innovative Value Creator - Creates an environment for commercial and enterprise innovation  
• Culture and Change Champion - Drives business practices by holding others accountable for demonstrating the MTN values and vital behaviours  
• Inspiring People Leader - Is self-aware and leads/coaches others to develop capabilities for realising individual potential 
• Relationship Builder – Collaborates across teams and builds networks and relationships with internal and external stakeholders
• Results Achiever - Produces sustainable enterprise results 
• Operationally Astute - Plans, organises and sets controls in place for delivery of strategies.