Specialist - Brokering Technology Information at MTN

JOB DESCRIPTION
Key Deliverables

Operational Excellence

• Work with Service Operations and their Managed Services partners to design the support procedures for new products and services
• Collaborate with the rest of planning to create and vet Acceptance Test Plans of all upgrades and new systems & applications in Charging Solutions
• Work with and direct vendors in supporting and implement changes in the systems
• Draw up RFx documents for new services and new hardware installation
• Assist with the technical lead of all projects assigned by manager
• Ensure all area day-to-day tasks are being completed to the required level
• Ensure the maintaining of all SLA’s
• Document all areas of responsibility
• Keep manager informed of progress of any projects on going and problems that may arise
• Find ways to more efficiently utilise the existing network
• Must be able to cross bridges between various operating systems, technologies & applications
• Provide on-the-job training, guidance and mentoring to new and replacement personnel
• Assist with the establishment and development of charging solutions in other MTN opco’s, as requested by MTN Group

Project Delivery

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify business improvement and optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
• Construct business cases for initiations proposed by the business
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Vendor management

• Responsible for the monitoring and measurement of vendor SLA deliverables
• Attendance of quarterly performance reviews with vendors
• Coordinate vendor invoicing requirements
• Responsible for Vendor Escalations in line with SLA expectations

Supervisory/Leadership complexity

• Provide assistance in all departmental projects to completion. Must also be sensitive to all service affecting issues & decisions.
• Specialist Engineers must be proficient in the ability to mentor staff & escalate problems where necessary
• Specialist Engineers must be proficient in the ability to manage their day-to-day tasks/projects, work within given time scales & inform management in urgent scenarios when additional resources are required to ensure deadlines are met
• Specialist Engineers must be proficient in the ability to manage their time accordingly
• Specialists must be willing to assist in other areas where it is believed his/her expertise can be well utilised for the benefit of the company 

 Role complexity

• Influences other departments or areas within SO Operations & planning from an Engineering viewpoint
• Must be able to operate in other departments and technologies comfortably because of his variation of skill base
• He must be fully aware of administration procedures for both company and technical issues
• High level of technology understanding across all domains
• Understanding of the regulatory environment and associated impact on existing and future business
• Deadline driven 
• Working on live revenue streaming systems

QUALIFICATIONS
Education:

• Bachelor’s degree/Diploma engineering, telecommunications, IT, Digital or a related field in Information Technology or Digital Platforms  
• 3-year Degree / 
• Fluent in English

Experience:

• At least 5 years’ experience in a 2G/3G/4G/5G GSM/Telecom’s environment & Computer Systems, with experience in supervising/managing others
• High level Experience in Solaris/Linux & IP networking
• High Level Experience working on VAS & Charging type platforms, Services & Applications (e.g. Charging Systems, IM, SMS, SDP, VTU, Postillion, TSP, IBS, WIG, WAP, LBS, PTT, EMM & MMS)
• Experience on Portal Environment & Content Management Systems 
• Scripting Skills
• Experience working in a medium to large organization
• TOGAF certification
• ITIL certification