Current Vacancies at Nedbank

Job Purpose

• Provide a delightful Employee Benefits experience to all Nedbank employees by administering, promoting and implementing all Benefits policies, system enhancements and user friendly processes by applying design thinking. Provide specialist Employee Benefits expertise and guidance to Human Resources (HR) and Line Management and facilitate and monitor alignment to Nedbank Group Policy and local and international best practice. Contribute to the Annual Benefits review Campaign through the effective planning thereof, providing training, communicating timelines and monitoring progress to relevant stakeholders.

Job Responsibilities

• Provide effective Employee Benefits consultancy to all stakeholders in a cost effective manner and within agreed timelines through effective planning and within risk parameters.
• Provide expert advice on benefits policies and processes by engaging with relevant stakeholders.
• Provide Employee Benefits consultancy services by keeping abreast of policy, process and legislative changes.
• Provide thought leadership on benefits issues through keeping abreast of developing practice trends and integrating this into an integrated service delivery approach.
• Enhance credibility and trust and enable the implementation of employee benefits solutions by partnering with Line HR and through providing education and guidance.
• Understand and deliver on client business needs by engaging with internal stakeholders and vendors and build professional relationships through stakeholder engagement and managing their expectations.
• Network with industry counterparts through engagement at forums, workshops, and user groups. Establish industry best practises by obtaining comparative data from the benefits market through research and identifying market trends.
• Assist the Benefits Team by providing standardised and customised benefits analytics and benchmarking products to support overall Benefits Strategy.
• Understand how service providers can add value to Nedbank by building collaborative relationships.
• Build Employee Benefits brand among clients through relationship building and expert delivery. 
• Support the business in pursuit of their business objectives by providing guidance on exceptional policy queries in respect of Benefit matters.
• Ensure policy alignment to Group Human Resources by facilitating the review and implementation of Employee Benefits policy and processes and by measuring effectiveness and escalating deviations.
• Support the Annual benefits review campaign by contributing to the effective planning thereof, providing training, communicating timelines and monitoring progress to relevant stakeholders.
• Analyse and communicate benefit survey results to stakeholders through participating in or commissioning employee benefit surveys.
• Comply with risk standards, monitor and take corrective action by participating in audits, providing information as required or recommended and through implementing mitigation measures.
• Enable decision making using analytics and MIS data. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.
• Ensure personal growth and application of new competence in function and enable effectiveness in performance of roles and responsibilities by completing all personal development plan activities within specified timeframes.
• Obtain buy-in for developing new and/or enhanced benefits processes (e.g. operational processes) from stakeholders by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives. Support corporate citizen activities by participating in Nedbank corporate citizen initiatives. Achieve business strategy by participating and supporting corporate social responsibility initiatives.
• Influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank. 
• Identify and recommend opportunities to support implementation of new benefits processes, policies and systems.
• Apply User Design Thinking skills when developing Benefits solutions 

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in HR/Global Remuneration Practitioner (GRP)

Minimum Experience Level

• 5 years’ experience in an HR role with at least 3 years’ experience in a Benefits specialist role.

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Job Purpose

• To manage the preference share asset and liability book and a portfolio of preference share transactions from implementation through to termination. To ensure that all the defined transactional requirements reflected in the relevant approvals and legal agreements are implemented and adhered to. To perform all related month-end processes timeously and accurately.

Job Responsibilities

• Provide a professional service to stakeholders by ensuring that transactions (both assets and liabilities) are managed and accounted for in accordance with legal agreements, relevant legislation and that deal activities are executed by following agreed business processes.
• Build trusting relationships with stakeholders through consistent and timeous communication, adherence to requirements (systems and procedures) and evidencing an understanding of transactions, processes and systems.
• Interpreting and analysing complex information to enable numerical translation and facilitate downstream system operations in a multifaceted process.
• Ensure that transactions are accurately loaded and maintained on support systems and that deal related activities are executed accurately and timeously. Adhere to internal processes when managing deals and executing transaction activities e.g., cash flows, deal amendments, dividend payments and receipts (including dividend tax payments to SARS), document control and reporting).
• Performing month-end processes i.e., dividends, reporting (both internal and external stakeholders).
• Understand and implement role relevant systems and processes to minimise risk. 
• Involvement and support in the annual external audit. 
• Obtain buy-in for developing new and / or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Support business heads in fulfilling their obligations through a strategic approach to operational management through streamlining processes, enhance efficiency, and ensure compliance with regulatory standards.
• Optimise opportunities through cross divisional client information and relationship management.
• Meet operational requirements by completing and submitting relevant reports.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframes.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Analyse trends, identify new opportunities and analyses to identify gaps and recommend how they can be closed.
• Contribute to income generating initiatives outside daily responsibilities to contribute to the financial performance of the business unit. 

Essential Qualification - NQF Level

• Advanced Diploma/National 1st Degrees or similar area of focus.

Preferred Qualification

• B. Com with or without Honours.

Minimum Experience Level

• At least 5 years investment banking experience, preferably in the middle office space and relevant product exposure and exposure to operating systems.

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Job Purpose

• To provide expert advice on complex aspects of information security within their fields of expertise.
• To identify and resolve complex technical issues related to security technologies.
• To collaboratively perform in-depth analysis with stakeholders on complex information security issues and provide optimum solutions which meet both business and technical requirements while aligning with the information security strategy.
• To analyse and enhance information security related processes with the aim to optimise work within the sphere of Information Security in its entirety. Working independently to deliver on work tasks. Pro-actively mentor staff.
• To ensure stability and up-time for areas the incumbent takes responsibility for; which also requires being available on demand to help solve issues outside of normal working hours

Critical Skills

• Secure and build of cloud environments, including service enablement and design and implementation
• Support of Cloud services and Security services
• Threat detection and response using existing security tool sets
• Entra ID including Conditional Access (Support)
• Enagae with Application development teams to assist in deployment and implementation of required services.

Job Responsibilities

• Good knowledge covering AWS and Azure services
• Good knowledge Serverless Cloud offerings
• Experience with in-depth knowledge on Sentinel.
• Power shell knowledge
• KQL knowledge
• Basic Python knowledge
• Windows server and services knowledge
• Understanding of regular expresssion
• Understanding of Privacy legislation and regulation.
• In-depth knowledge on Firewal and Web Application Firewall
• Knowledge and experience in the implementing and securing of Generative AI solution.
• In-depth knowledge on Dev-Ops/ DevSecOps enablement and operationalisation.
• Knowledge on all network services including ACL’s and load balancing and edge protection services.
• Good understand of application development methodologies, tool-sets and languages (C# Python)
• Understand and ability to enable identity and Access Management Services in the cloud
• Good understand of Current threat land scape for Cloud and SaaS environments
• Proficient in mobile technology with expertise in deploying services that enhance mobile access and functionality.
• Experience in creation of application and infrastructure centric low-level designs.
• Capable of identifying security vulnerabilities within an environment and implementing robust security measures to neutralize potential threats

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 10- 15 years experience in an IT environment of which at least 3 years in a senior role.
• Exposure with large scale networking and security cloud focused projects.
• Experienced in working with large cross functional teams.
• Experienced in working in high pressure demanding environments.

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Must have a higher Certificate in Banking Services - NQF5

Preferred Certifications

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.

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Job Purpose

• We are looking for a Senior Manager who is diligent, exceptionally imaginative, collaborative, and truly excited about enabling the delivery of great products, processes and capabilities within the Retail Trading VP team, and the overall work being done to drive success as a team as we work to support our customers.
• The main purpose for the role is to deliver market-leading client solutions within the area of card and payment services while leveraging various channels and assets, team expertise, and data insights, all guided by a digital-first approach.
• You will be responsible for defining product and service features, and prioritising delivery in line with their business value.
• You must possess an understanding of business objectives and be able to quantify value and risks as well as produce concrete solutions and subsequent roadmap features while collaborating closely with other business units including Sales, Marketing, Operations, Contact Center, IT, and Project Management to drive implementation.
• The ideal candidate is resourceful, analytical, self-motivated and with great attention to detail.

Job Responsibilities

• Drive the digital transformation of cardholder services (and payments) from staff-assisted to client self-service activities leveraging Money App and Online Banking while delivering market leading client solutions.
• Collaborate with business stakeholders and segment partners in identifying trends and changing client preferences towards card and payments, and digital payment technologies.
• Business architect, provide thought leadership to problem solving by deploying design thinking and data-driven client insights.
• Develop business cases for client solutions with emphasis on viability, feasibility, and desirability, presenting these through project reviews / forums of approval and sign-off. 
• Manage the portfolio of priority projects that need to be delivered through the development pipeline to bring to market the designed digital CVPs and desired CX. 
• Deliver initiatives through relevant teams including close working relationships with development teams of system and platform architects, process engineers to understand and communicate product/solution vision, strategy, and roadmaps that are aligned with Retail Trading strategies and initiatives
• Manage and drive continued adoption of digital capabilities such as virtual cards. xPays, etc. 
• Support of wider product team initiatives, including development of new products and/or journeys 
• Monitor results and performance; and provide regular updates to the wider business on product priority, delivery, and adoption including performance and trends
• Develop reporting and monitoring capabilities
• Develop a deep understanding of card digital capabilities and stays current with industry trends and recommends relevant technologies & products in emerging technologies

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Business Science or BCom Finance Analytics as a Major or Bachelor of Science in Analytics, Financial Engineering or Maths or Finance
• At least 2 years of experience translating business strategy and analysis into consumer facing products
• At least 2 years of experience working in Agile Development Methodology
• Bachelor's degree with at least 2 + years of experience in the financial services industry
• Proven track record of being results oriented with demonstrated ability to achieve aggressive goals 
• Ideally knowledge of the credit card sector and its products, or at least relevant experience in Financial Services

Minimum Experience Level

• Experience working as a Product Manager or Product Owner within an Agile working environment.
• Must excel working in team-oriented roles that rely on ability to collaborate with others
• Self-directed and comfortable working in ambiguous environments

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Job Purpose

• We are looking for a Project Manager to manage and deliver medium projects from commencement to completion within the scope, budget and time agreed. Projects could be associated with any discipline e.g. property, engineering, information technology, in line with the business strategy. The Project Manager will play an active role in providing mentorship and coaching on agile best practices to junior staff. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Manage project budget within project scope.
• Deliver projects on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout lifecycle of the project and escalate any deviations.
• Ensure management of scope including coverage of client requirements and based on estimations.
• Manage delivery of project against agreed schedule.
• Meet requirements by providing advice to clients on the most appropriate Project management approach, identify project stakeholders, communicate their roles, and define the level of participation in project, map their communication needs and manage stakeholder engagement strategies through the project plan.
• Manage each stakeholder group actively through the change cycle.
• Conduct business change impact across process, systems, and roles according to the change management plan.
• Manage the stakeholders by ensuring an understanding of the behaviours and operations and by defining strategies in project schedule.
• Keep clients and management informed.
• Ensure the change management process is led and supported together with the client.
• Ensure client needs are accurately captured in scope and signed off by stakeholders.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope and signed off by stakeholders.
• Ensure sufficient resource allocation.
• Manage delivery of medium projects according to prevailing Project Management methodology.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• NQF level 7 qualification or Honours degree in Project Management or Business management

Essential Certifications

• Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

Minimum Experience Level

• 3-5 years working experience in project environment of which 2-3 years is in a Project Manager role. Exposure to banking industry preferred

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Job Purpose

• To plan, track, monitor and control activities of small projects to ensure that project goals/objectives are accomplished within the prescribed time frame, agreed quality and funding parameters enabled through Nedbank project methodologies and people management.
• The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure accurate cost estimation based on coverage of customer requirements and project scope
• Manage project budget within mandate
• Deliver projects on target within due date, budget and according to scope and project governance
• Ensure traceability of defined benefits throughout the life cycle of the project and escalate any deviations arising throughout the project Identify project stakeholders; communicate their roles; define level of participation in project; map their communication needs and manage stakeholder engagement strategies through the project plan
• Manage each stakeholder group actively through the change cycle
• Manage the business change, impact across process, systems, and technology
• Understand roles; behaviours and operations and define strategies in the project schedule
• Coach customers and management where processes and systems are changed ensure the change management process is led and supported together with the customer capture client needs accurately in scope and ensure sign off by stakeholders
• Ensure satisfactory post implementation review by obtaining final sign-off from customers Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple divers’ groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Diploma

Preferred Qualification

• Bachelor of Technology: Project Management , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 3 to 5 years working in a project environment including exposure to a management of small projects

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy.
• The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices.
• The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Ensure project budget are managed within project scope.
• Ensure projects are delivered on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
• Ensure management of scope, including coverage of client requirements, are created based on estimations.
• Manage delivery of project against agreed schedule. Meet project requirements.
• Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented.
• Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan.  Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle.
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
• Ensure roles and strategies are defined, and behaviors and operations are understood.
• Ensure clients are informed.
• Ensure the change management process is led and supported together with the client.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope.
• Ensure sufficient resource allocations.
• Manage delivery of large and complex projects according to prevailing project management methodology.
• Conduct effective resource negotiation and allocation.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Project Management

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects