Current Vacancies at Nedbank

Job Purpose

• To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations. 

Job Responsibilities

Client Engagement:

• Exceed client expectations by offering the right service and the right solution.
• Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems.
• Foster mutual trust and confidence through providing expert client service.
• Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms.
• Understand client needs through connecting and delivering financial solutions with care.
• Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.

Business Operations:

• Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.
• Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk.
• Assist Client Advisors and Client Support Specialists with complex queries and complaints.
• Manage the daily, weekly and monthly control activities.
• Manage and control branch cash within branch holding limits.
• Ensure the teller function, treasury and ATM's are in a balancing position.
• Manage and control forex cash and travel cards balancing and any takeovers of forex.
• Adhere to metrofiling processes and archiving of documentation.
• Authorise transactions and overrides outside of tellers and forex mandates.
• Manage Document Management Portal and Branch Admin Centre escalations.
• Action ARIBA system requests.
• Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash.

Risk and Compliance:

• Adhere to Nedbank security, operational and compliance procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

•  An advanced Certificate in Banking Services (NQFLevel 5), or higher qualification in finance, business or a related field

Preferred Certifications

Minimum Experience Level

• Minimum of 3 - 6 years expereince in retail or banking client service, with exposure to cash handling ,banking system and second line problem resolution. 
• Must have proven foreign exchange experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Relevant Nedbank policies and procedures
• Troubleshooting
• Problem solving skills
• Risk And Security Practice
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Technical/Professional Knowledge and Skills
• Decision Making
• Influencing
• Quality Orientation
• Adaptability
• Managing Work

Closing Date - 03 September 2026

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Job purpose

• Enable Marketing Operations and Delivery squads to become effective, self-managing and outcome-focused teams that deliver priority marketing missions with transparency, quality and predictable flow.
• The Scrum Master establishes and coaches fit-for-purpose Scrum, Kanban and agile marketing practices; connects squad execution to QBR, programme and release-train commitments; facilitates the removal of systemic impediments; strengthens delivery data and learning loops; and enables responsible collaboration between employees, agencies, specialists, automation and approved AI agents.

Role boundaries

• The Scrum Master is accountable for the effectiveness of the agile system and coaching the team, not for line-managing squad members or assigning every task.
• Business and marketing owners remain accountable for value, priority, objectives, scope and acceptance decisions.
• Individuals and delivery disciplines remain accountable for completing and updating their work.
• The Scrum Master makes risk, dependency, capacity and flow information visible and facilitates decisions by the appropriate accountable owner.

Key stakeholders

• MOPS mission squads and chapter leadership
• Marketing, Mission and Execution Leads; Insights, Journey and Optimisation disciplines
• Tribe and business stakeholders, agencies, vendors, Centres of Excellence and travelling experts
• Workforce Planning, Finance, Procurement, Risk, Compliance, Data, MarTech and technology partners

Key accountabilities

Squad effectiveness and agile coaching

• Establish a practical agile way of working suited to marketing campaign, service and optimisation work, using Scrum, Kanban or a deliberate combination.
• Coach teams in empiricism, focus, transparency, inspection, adaptation, shared accountability and self-management.
• Facilitate effective planning, daily coordination, reviews, retrospectives, discovery and backlog refinement when facilitation materially improves outcomes.
• Build facilitation capability within squads so that healthy rituals and decision-making do not depend solely on the Scrum Master.

Demand readiness, backlog and sprint discipline

• Partner with accountable business and delivery leads to ensure epics and stories are clear, prioritised, sized, dependency-aware and meet agreed definitions of ready.
• Support realistic sprint or flow commitments based on priority, available capacity, skill constraints, dependencies and work already in progress.
• Maintain transparent backlog and board hygiene, including ownership, dates, status, acceptance criteria, links, risks and evidence required by MOPS standards.
• Challenge overcommitment, hidden work, excessive work in progress and unplanned demand through evidence and constructive facilitation.

Programme, QBR and release-train alignment

• Translate QBR and programme priorities into visible squad plans, milestones, dependencies and delivery risks.
• Connect squad-level execution to integrated release-train and enterprise calendar commitments.
• Identify cross-squad, agency, specialist and technology dependencies early and facilitate ownership, sequencing, escalation and resolution.
• Provide concise, evidence-based programme updates without duplicating the accountability of delivery or business owners.

Flow, impediments and delivery assurance

• Monitor flow and delivery signals such as readiness, starts, ageing, blocked work, carry-over, throughput, predictability and work in progress.
• Facilitate root-cause analysis and timely removal or escalation of impediments, with clear owners and follow-through.
• Embed agreed sprint-start and delivery assurance controls, making missed starts, displacement and downstream impacts visible.
• Use retrospectives and delivery evidence to drive specific, owned and measurable improvement actions.

Collaboration across the marketing ecosystem

• Create effective collaboration across Marketing Leads, Mission Leads, Execution Leads, IJO, agencies, vendors, travelling experts, CoEs and business stakeholders.
• Facilitate conflict resolution, decision-making and trade-offs while maintaining psychological safety and constructive challenge.
• Enable transparent expectations, hand-offs, service dependencies and working agreements across internal and external contributors.
• Support stakeholder reviews that demonstrate completed outcomes, obtain feedback and improve alignment.

Agentic and AI-enabled ways of working

• Help squads identify tasks suitable for approved AI assistance, workflow automation or governed AI-agent execution, while preserving human accountability for value, judgement and risk.
• Facilitate workflow decomposition, clear goals, context, inputs, outputs, acceptance criteria, exception paths and human approval points for agent-supported work.
• Apply responsible AI practices including authorised tools, data protection, access boundaries, output validation, traceability, monitoring and escalation.
• Design contained experiments with baseline measures and clear hypotheses; compare quality, cycle time, rework, risk and value before scaling.
• Make AI-generated or agent-executed work visible in the workflow and ensure it meets the same definition of done, quality and governance standards as human work.
• Coach teams in practical AI literacy, effective prompting and context provision, critical evaluation, safe delegation and human-agent collaboration.

Metrics, learning and continuous improvement

• Create reliable, minimally sufficient dashboards and reports that support decisions rather than reward activity or encourage metric gaming.
• Interpret delivery trends with context and combine quantitative indicators with team and stakeholder feedback.
• Track improvement experiments and ensure retrospective actions have owners, due dates and observable outcomes.
• Share reusable practices and learning across squads and contribute to the evolution of MOPS agile standards.

Governance, risk and professional development

• Maintain auditable workflow records and comply with applicable marketing, risk, privacy, security, procurement, financial and AI governance requirements.
• Escalate material delivery, conduct, data or control risks through the appropriate channels.
• Maintain current knowledge of agile marketing, facilitation, flow, change, digital work and responsible AI.
• Contribute to an inclusive, high-accountability and psychologically safe working environment.

Candidate profile

• Essential qualification: Relevant diploma or degree (NQF Level 6 or 7, or equivalent demonstrated capability) in business, marketing, operations, project management, information systems or a related discipline.
• Essential certification: Recognised Scrum Master or agile practitioner certification, or demonstrably equivalent practical mastery. Examples include PSM, CSM or PMI-ACP.
• Preferred learning: Agile marketing, Kanban/flow, facilitation, coaching, change management, Jira or equivalent work management, data analytics, responsible AI or process improvement.
• Minimum experience: Typically 5 to 8 years in agile delivery, operations, campaign/programme delivery or project-based work, including at least 2 to 3 years operating as a Scrum Master, Agile Delivery Lead or equivalent. Experience in marketing, creative, agency, media, professional-services or another multi-partner delivery environment is advantageous.

Essential experience

• Coaching cross-functional teams and improving team effectiveness beyond simply scheduling events.
• Managing backlogs, sprint or flow planning, impediments, dependencies and delivery reporting in a workflow platform.
• Facilitating difficult trade-offs and decisions across business, delivery and external partners.
• Using data to diagnose flow and improve delivery predictability without using metrics to judge individuals.
• Supporting programme or portfolio alignment across several teams or workstreams.
• Leading continuous-improvement, operating-model or ways-of-working change.

Agentic and digital capability

• Understands generative AI, assistants, automation and AI agents at a practical business-workflow level.
• Can help define a bounded agent-supported workflow, human approval points, quality criteria, exception handling and monitoring.
• Can evaluate AI-supported outputs critically and coach others to identify errors, unsupported claims, privacy concerns and unsafe actions.
• Understands responsible AI, data protection, access control, auditability, transparency, intellectual property and third-party risk.
• Can use approved AI capabilities to improve planning, synthesis, risk identification, documentation or workflow insight without delegating accountable decisions.
• Coding is not essential; strong digital fluency, curiosity and the ability to collaborate with risk, data and technology specialists are required.

Technical and professional skills

• Scrum, Kanban, agile marketing and flow principles
• Backlog design, story quality, acceptance criteria and definitions of ready and done
• Jira or an equivalent work-management platform; dashboard and reporting literacy
• Facilitation, coaching, conflict navigation and change enablement
• Programme planning, dependency management and delivery risk
• Data interpretation, root-cause analysis and improvement experimentation
• Clear business writing and executive communication

Job Post End Date: 07 September 2026

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Job Purpose

• Use the automation test kit (frameworks and pre-defined test tools) to inspect, analyse, design, develop, implement and execute on re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution, whilst aligning to the prescribed enterprise quality practices and standards.

Job Responsibilities

• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.    
• Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed time lines and within agreed risk parameters    
• Provide advice to clients on quality practices   
• Research, develop and implement test engineering solutions    
• Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.    
• Obtain and review relevant artefacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps)    
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.    
• Participate in development of test approach, definition of Ready and Done, and defect management processes   
• Plan work deliverables by analysing and determining the test automation requirements  
• Participate in the backlog grooming.    
• Participate in the sprint planning, test estimation and acceptance criteria per story.    
• Ensure test environment is available and functional for test execution.    
• Obtain sign-off from relevant stakeholders by conducting reviews of the design sessions with relevant stakeholders  
• Improve total architecture design and performance by working closely with senior Technical consultants, developers, database administrators, server administrators, network administrators and security specialists.   

Job Responsibilities Continue

• Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.  
• Develop and configure automated solution according to specifications/requirements of the squad    
• Create and maintain automated testing pipelines.   
• ntegration into and test automation execution on DevOps pipelines.    
• Develop the automation code using the automation test kit for execution of functional and non-functional tests   
• Complete required unit testing through participation in requirements testing and integration testing (on automated solution)    
• Implement the test automation solutions with the objective that it has adequate coverage within the sprint.    
• Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository    
• Identify obstacles and check results for any anomalies and issues by analysing and reporting results of executed tests    
• nsure resources are used effectively through maintenance and enhancement of existing solutions    
• Participate in code reviews to ensure alignment to coding standards and best practices    
• Keep stakeholders informed on test execution and test reports by conducting stakeholder communication sessions  
• Deliver/ Complete work according to plan by executing and validating automated testing solution    
• Ensure alignment of solution with emerging technologies and impact on Nedbank technologies    
• Provide input into the documentation of standards & quality practices for Quality engineering for the organisation's current and future technological architecture. 
• Ensure alignment of industry best practices within automation technologies and in alignment to the organisation's current and future technological architecture    
• Mentor other Software Quality Engineers within the team to improve their technical capabilities.     
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.    
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.    
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• BSc IT or BComm IT or similar

Preferred Certifications

• ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

Minimum Experience Level

• Total number of years of experience:7 - 10 years
• Management experience as part of the above years:No experience required
• Type of experience:Test analysis & design experience. Test automation experience. Development experience. Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model. Experience in NFT. Ability to understand and interpret logical solution architecture. Understanding & implementation of DevOps pipelines & tools.

Technical / Professional Knowledge

• Object-orientated Programming (OOP)
• Development languages; C#, Java
• Mobile Test Automation
• Soap and RESTFUL services
• Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
• Service virtualisation & Data virtualisation
• Performance and load testing
• Vulnerability testing

Behavioural Competencies

• Building Partnerships
• Decision Making
• Influencing
• Driving for Results
• Technical/Professional Knowledge and Skills
• High-Impact Communication
• Innovation

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Job Purpose

• The purpose of the Data Engineer is to leverage their data expertise and data related technologies, in line with the Nedbank Data Architecture Roadmap, to advance technical thought leadership for the Enterprise, deliver fit for purpose data products, and support data initiatives.
• In addition, Data Engineers enhance the data infrastructure of the bank to enable advanced analytics, machine learning and artificial intelligence by providing clean, usable data to stakeholders.
• They also create data pipelines, Ingestion, provisioning, streaming, self service, API and solutions around big data that support the Bank's strategy to become a data driven organisation.

Job Responsibilities

• Responsible for the day to day maintenance of data pipelines, providing support to the data squads including performing data related tasks (such as data profiling, data cleaning, data configurations, data support, data validation, data quality assurance) in a Data Epic and assisting in basic data pipelines, data ingestion and supporting Data Engineers in their Epics. 
• Data Infrastructure: Support and maintain the Data Infrastructure to ensure it is secure, available and reliable.
• Data Pipeline Build (Ingestion, Provisioning, Streaming and API): Maintain data pipelines starting with Data Virtualisation, then progressing to Data Ingestion and finally to Data Provisioning. Ensure that data pipelines are monitored and run successfully and configure and support minor changes in data pipelines.
• Data Visualisation: Create virtual data bases and assist in creating data extracts for the business in response to business needs.
• Documentation and Data Analysis: Collaborate with the Data Analyst to perform data profiling, data validation, and data documentation in support of Epics. 
• Nedbank Data Warehouse Monitoring and Support: Monitor data pipelines and infrastructure to provide first line support, resolve issues and ensure that the warehouse meets its SLA timelines for data availability and warehouse reliability.
• Nedbank Cloud Monitoring and Support Services: Ensure cloud processes (Compute and Storage) are monitored and managed daily, to ensure that Cloud pipelines run successfully.
• Operations: Support and run daily operational reports to ensure that all jobs ran successfully and that the data warehouse is maintained according to standard.
• Collaboration: Work collaboratively with business stakeholders to gain business knowledge, understand data extracts and improve and optimise business queries.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Field of Study:Bcom, BSc, BEng

Preferred Certifications

• Cloud (Azure, AWS), DEVOPS or Data engineering certification.
• Any Data Science certification will be an added advantage
• Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist.

Minimum Experience Level

• 1 - 2 year experience in DE
• Experience Anti-Money Laundering (AML), Fraud Detection or Regulatory Reporting data
• Type of experience:Result-driven, analytical creative thinker with demonstrated innovative problem solving skills.
• Self-motivated, proactive and organised with the demonstrated ability to handle-multiple and simultaneous tasks meeting aggressive deadlines.
• Team player with demonstrated ability to stay calm and composed in the face of adversity.

Technical / Professional Knowledge

• Cloud Data Engineering (Azure , AWS, Google)
• Data Warehousing
• Databases (PostgreSQL, MS SQL, IBM DB2)
• Data Analysis and Data Modelling
• Data Pipelines and ETL tools (Ab Initio, ADB, ADF, SAS ETL)
• Agile Delivery

go to method of application »

Job Purpose

• To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations. 

Job Responsibilities

Client Engagement:

• Exceed client expectations by offering the right service and the right solution.
• Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems.
• Foster mutual trust and confidence through providing expert client service.
• Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms.
• Understand client needs through connecting and delivering financial solutions with care.
• Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.

Business Operations:

• Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.
• Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk.
• Assist Client Advisors and Client Support Specialists with complex queries and complaints.
• Manage the daily, weekly and monthly control activities.
• Manage and control branch cash within branch holding limits.
• Ensure the teller function, treasury and ATM's are in a balancing position.
• Manage and control forex cash and travel cards balancing and any takeovers of forex.
• Adhere to metrofiling processes and archiving of documentation.
• Authorise transactions and overrides outside of tellers and forex mandates.
• Manage Document Management Portal and Branch Admin Centre escalations.
• Action ARIBA system requests.
• Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash.

Risk and Compliance:

• Adhere to Nedbank security, operational and compliance procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 5 or 6 qualification in Banking, Finance, Business Administration, or a related field.

Minimum Experience Level

• 3 to 6 years' relevant experience in retail banking, client service, cash operations, banking systems, and second-line problem resolution.
• Foreign banking experience will be advantageous, where applicable.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Relevant Nedbank policies and procedures
• Troubleshooting
• Problem solving skills
• Risk And Security Practice
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Technical/Professional Knowledge and Skills
• Decision Making
• Influencing
• Quality Orientation
• Adaptability
• Managing Work

Closing Date: 04 September 2026

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Job Purpose

• To lead and manage the Crime Analysis function within Group Financial Crime, Forensics and Security (GFCFS), driving the identification, analysis and dissemination of financial crime intelligence, emerging threats, criminal methodologies (MOs), typologies and trends.
• The role is responsible for representing Nedbank at SAMLIT, Financial Intelligence Centre (FIC) and other industry forums, transforming intelligence into actionable insights that strengthen financial crime controls, support regulatory compliance and enable the proactive prevention of financial crime risk across the Group.

Key Responsibilities

Financial Crime Intelligence and Analysis

• Lead the identification and analysis of financial crime trends, typologies, criminal methodologies and emerging risks.
• Analyse data, investigations, regulatory information and external intelligence sources to identify patterns, vulnerabilities and control weaknesses.
• Produce intelligence reports, threat assessments, trend analyses and strategic recommendations.
• Monitor local and international financial crime developments and assess impacts on the Group.

Industry and Regulatory Engagement

• Represent Nedbank at SAMLIT, FIC and other industry and regulatory forums.
• Prepare and deliver presentations on financial crime trends, typologies, threats and risk mitigation initiatives.
• Build and maintain relationships with regulators, law enforcement agencies, industry bodies and internal stakeholders.
• Coordinate and monitor actions arising from industry and regulatory engagements.

Risk Management and Prevention

• Drive an intelligence-led approach to financial crime risk management.
• Collaborate with AML, Fraud, Cybercrime, Forensic Investigations, Security and business stakeholders to identify risks and develop proactive mitigation strategies.
• Recommend enhancements to controls, monitoring systems, customer due diligence processes and detection capabilities.
• Promote a preventative approach to financial crime management across the Group.

Key Responsibilities Continue

Stakeholder and People Management

• Build and maintain effective stakeholder relationships through regular engagement and collaboration.
• Manage stakeholder expectations and ensure delivery of agreed services and outcomes.
• Lead and develop a high-performing team through effective performance management, coaching and talent development.
• Ensure resources are allocated effectively and aligned to strategic priorities.

Governance and Reporting

• Ensure compliance with applicable legislation, regulatory requirements and internal policies.
• Prepare and present reports, intelligence assessments and risk insights to management and governance forums.
• Maintain oversight of intelligence products, industry engagements and action plans.
• Contribute to strategic initiatives, regulatory submissions and annual business planning.

Financial and Operational Management

• Contribute to the development of GFCFS strategy and business plans.
• Support budgeting, resource planning and cost management for the function.
• Drive operational excellence, innovation and continuous improvement.
• Support Nedbank's transformation, culture and employee engagement objectives.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Advanced Diploma or Bachelor's Degree in Criminology, Forensic Investigation, Commerce, Law, Risk Management, Intelligence Analysis or a related field

Preferred Certifications

• Certified Anti-Money Laundering Specialist (CAMS)
• Certified Fraud Examiner (CFE)
• Certified Financial Crime Specialist (CFCS)
• Institute of Commercial Forensic Practitioners (ICFP)

Minimum Experience Level

• 5 to 8 years' experience in Financial Crime, AML, Fraud Risk Management, Intelligence Analysis, Regulatory Compliance or Forensic Investigations.
• Minimum 2 years' people management experience.
• Experience engaging with regulatory, industry and law enforcement forums.
• Experience preparing reports and presenting to senior stakeholders.

Technical / Professional Knowledge

• Financial Crime Intelligence and Analysis
• AML/CFT and Regulatory Frameworks
• Fraud Risk Management
• Typology and Threat Analysis
• Governance, Risk and Controls
• Data Analysis and Trend Identification
• Stakeholder Management
• Reporting and Presentation Skills
• Budgeting and Resource Management

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Guiding Team Success
• Driving for Results
• Strategic Thinking
• Decision Making
• Building Talent
• Innovation and Continuous Improvement

Closing Date : 08 September 2026

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Job Purpose

• To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma / Certificate in multiple languages

Essential Certifications

Preferred Certifications

• Certificate in relevant language where available

Minimum Experience Level

• Min 3 years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma / Certificate in multiple languages

Preferred Certifications

Certificate in relevant language where available

Minimum Experience Level

• Min 3 years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

Closing date: 4 September 2026

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• Lead the digital sales, service and distribution function for BCB clients by using customer, service and channel insights to grow digital adoption, improve service outcomes, strengthen distribution effectiveness and enable commercially sustainable client engagement across digital and assisted channels.
• The role provides business direction, performance oversight and enablement to ensure digital sales and service journeys are responsive to client needs, informed by service performance analytics, and delivered within agreed governance, risk, compliance and customer experience standards.

Job Responsibilities

Digital Sales and Distribution Strategy: 

• Lead the development of digital sales, service and distribution plans aligned to BCB client needs, customer experience priorities, commercial objectives and channel performance expectations. 
• Drive the optimisation of the digital and assisted channel mix to improve client acquisition, activation, retention, service usage, digital adoption and cost-to-serve outcomes. 
• Oversee the translation of customer, service, complaint, channel and adoption insights into actionable distribution priorities and measurable performance plans. 
• Ensure digital sales and service initiatives are prioritised through clear value, risk, customer impact, service improvement and implementation criteria. 

Client Experience and Service Performance:

• Drive client-centric digital journeys that improve ease of access, service quality, responsiveness and consistency across digital and assisted BCB channels. 
• Use service performance analytics, client feedback, complaint trends, root-cause insights and adoption data to identify journey improvement opportunities and service risks. 
• Provide direction on service improvement initiatives that address pain points, reduce avoidable demand, strengthen self-service usage and improve client confidence in digital channels. 
• Ensure digital service standards, escalation paths and service recovery practices support reliable client outcomes, frontline enablement and regulatory expectations.

Commercial Performance and Sales Enablement: 

• Monitor digital sales performance against agreed acquisition, activation, conversion, utilisation and revenue contribution measures. 
• Enable sales and service performance across digital journeys by aligning business priorities, client needs, communication, frontline readiness and channel execution requirements. 
• Ensure sales, service and adoption insights are used to strengthen funnel conversion, cross-sell opportunities, digital engagement and client value realisation. 
• Provide commercial and service performance oversight of channel dashboards, management information and corrective actions for underperforming areas.

Job Responsibilities Continue

Governance, Risk and Control:

• Ensure digital sales, service and distribution activities operate within applicable governance, compliance, conduct, operational risk and customer protection requirements. 
• Oversee control adherence across digital journeys, including issue escalation, remediation tracking, process integrity and risk-informed decision making. 
• Drive alignment with relevant stakeholders to manage fraud, data, privacy, cyber, operational and reputational risk considerations within digital channels. 
• Ensure management reporting supports transparent oversight of digital channel performance, risk exposure and service outcomes.

Stakeholder Integration and Delivery Enablement:

• Lead cross-functional alignment between product, technology, operations, marketing, risk, compliance and client-facing teams to deliver integrated digital sales, service and distribution outcomes for BCB clients. 
• Manage prioritisation and dependency alignment to ensure digital sales, service and enablement initiatives are delivered within agreed scope, risk appetite and performance expectations. 
• Provide business direction to support operating model effectiveness, frontline and assisted-channel enablement, adoption readiness, communication, training and change enablement. 
• Drive continuous improvement by using client, colleague, operational, service and market insights to refine digital distribution and service enablement practices. 

People and Functional Leadership: 

• Lead the function by setting clear priorities, performance expectations and decision rights aligned to digital sales, service and distribution outcomes. 
• Drive capability development in digital sales, service excellence, data-led performance management, customer experience and stakeholder collaboration. 
• Manage team performance through coaching, feedback, resource alignment and accountability for agreed delivery and control outcomes. 
• Ensure the function contributes to a collaborative, client-focused and improvement-oriented culture across the broader client solutions environment. 

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Essential: Relevant undergraduate degree in Business, Commerce, Finance, Marketing, Digital Business, Information Systems or a related field.
• Preferred: Postgraduate qualification aligned to business, commerce, digital, customer experience, sales, service, distribution or financial services.

Minimum Experience Level

• Essential: Minimum of 8–10 years’ experience in business banking, digital sales, service, client solutions, distribution channels, customer experience, financial services, or a related commercial environment.
• Preferred: Approximately 10+ years’ experience, including exposure to BCB or business banking environments, digital channel growth, customer adoption, service optimisation, stakeholder management, and regulated financial services. 

Technical / Professional Knowledge

• Sales Management
• Customer Experience Management
• Customer Value Proposition Communication
• Experience in driving and delivery of Digital transformation
• Stakeholder Engagement
• Risk Management
• Governance
• Data Driven Decision Making
• Customer Engagement
• Distribution Channels
• Channel Strategy
• Digital Services

Behavioural Competencies

• Digital Acumen
• Customer Focus
• Business Acumen
• Driving Execution
• Building Influential Partnerships
• Leading Change
• Establishing Strategic Direction
• Driving Innovation

Closing Date: 08 September 2026

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Job Purpose

• To perform a supporting role to the Executive by executing; organising and co-ordinating all personal assistant functions to optimise time management; thereby ensuring the Executives efficiency and effectiveness.

Job Responsibilities

Executive & Diary Management

• Manage the Executive's diary to optimise time and align activities with business priorities.
• Coordinate meetings, ensuring schedules are accurate, time is effectively utilised, and logistical arrangements are in place.
• Arrange travel itineraries and prepare supporting documentation for business trips and meetings.
• Manage correspondence and queries by prioritising, escalating, tracking, and resolving matters efficiently.

Travel & Event Coordination

• Coordinate local and international travel arrangements, including flights, accommodation, transport, visas, and forex requirements.
• Organise internal and external events by managing venues, invitations, logistics, agendas, speeches, and related requirements.
• Reconcile travel and related expenses in accordance with policy and reporting requirements.

Administrative & Office Management

• Provide comprehensive administrative and office support to ensure efficient operations.
• Manage office resources effectively and support cost-conscious practices.
• Maintain records, correspondence, and filing systems.
• Screen, manage, and route incoming calls and enquiries professionally.

Stakeholder & Relationship Management

• Build and maintain productive relationships with internal and external stakeholders through effective communication.
• Demonstrate integrity, professionalism, and confidentiality in all interactions.
• Support stakeholder engagement initiatives and maintain awareness of relevant stakeholder requirements.
• Ensure accurate and timely information sharing with stakeholders and team members.

Document & Information Management

• Prepare, edit, and manage business documents in line with organisational standards.
• Maintain accurate records and supporting documentation.
• Manage confidential information and correspondence appropriately.
• Ensure information is organised, accessible, and maintained according to governance requirements.

Governance, Risk & Compliance

• Adhere to organisational policies, procedures, and values.
• Maintain confidentiality and exercise discretion in handling sensitive information.
• Monitor relevant legislative and regulatory developments impacting the role.
• Support risk management and compliance objectives through adherence to established controls.

Culture, Values & Corporate Citizenship

• Demonstrate organisational values through daily interactions and service delivery.
• Support transformation, diversity, inclusion, and culture-building initiatives.
• Participate in corporate social responsibility and community engagement activities.
• Contribute positively to team effectiveness and organisational objectives.

Continuous Improvement & Self-Development

• Maintain and enhance professional knowledge through ongoing learning and development.
• Complete mandatory learning activities and apply acquired skills effectively.
• Identify opportunities to improve processes, systems, and service delivery.
• Support the implementation of new processes, systems, and continuous improvement initiatives.

Ad Hoc Support

• Provide additional administrative, operational, and executive support as required by the Executive or Line Manager to support business objectives and operational effectiveness.

Job Responsibilities

Minimum Experience

• 3 to 5 years' experience as a Senior Personal Assistant, Executive Assistant, or similar executive support role.
• Proven experience managing two or more Executive-level diaries simultaneously in a fast-paced corporate environment.
• Experience coordinating and preparing Executive Committee (Exco) packs, board packs, presentations, and supporting documentation.
• Demonstrated experience in minute taking, compiling meeting minutes, tracking actions, and following up on deliverables.
• Strong stakeholder management experience, with the ability to build and maintain effective relationships with senior leaders, internal business units, and external stakeholders.
• Experience in professional report writing, correspondence drafting, and preparing executive communications.
• Proven experience coordinating complex meetings, travel arrangements, and events for senior executives.
• Experience handling confidential and sensitive information with a high degree of professionalism and discretion.

Additional Requirements

• Valid South African driver's licence.
• Own reliable vehicle.
• Willingness and ability to travel when required.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Teams).
• Excellent organisational, planning, communication, and multitasking skills.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Diploma in Business Administration, Office Management, Secretarial Administration, Executive Assistance, or a related business field.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• minutes taking

Behavioural Competencies

• Communication
• Energy
• Initiating Action
• Stress Tolerance
• Work Standards
• Planning and Organizing

Closing Date: 08 September 2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

• 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
• 2 - 3 years in a Customer Service / Client facing role

Essential Qualifications - NQF Level

• Diploma

Requirements

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage 
• 120 FAIS Credit /  FAIS Approved Qualification as the FAIS qualification list

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing Date  -  9 September 2026

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Job Purpose

• To provide strategic leadership in Commercial Banking by driving sales and service excellence, managing risk, growing market share, and delivering an integrated end-to-end client experience through the execution of strategic objectives, while championing and strengthening the Nedbank brand.

Job Responsibilities

Business Leadership and Strategy

• Lead the execution of the Commercial Banking regional strategy to achieve sustainable growth, profitability, and market leadership within the region.
• Translate provincial strategic objectives into regional business plans and ensure successful implementation across all teams and client segments.
• Drive business performance by monitoring key financial, sales, service, and risk indicators and implementing corrective actions where required.
• Leverage opportunities within the market to enhance business growth, client acquisition, and portfolio expansion.

Revenue Growth and Market Share

• Drive regional sales performance to achieve revenue, balance sheet, and profitability targets.
• Grow market share through the acquisition of new commercial clients and the expansion of existing client relationships.
• Maximise revenue opportunities through effective cross-selling, upselling, and integrated banking solutions.
• Identify and unlock strategic growth opportunities within targeted sectors, industries, and geographies.
• Ensure achievement of Net Interest Income (NII), Non-Interest Revenue (NIR), and other key financial performance indicators.

Client Leadership and Market Presence

• Champion a client-centric culture that delivers a differentiated and integrated client experience across the Commercial Banking portfolio.
• Build and maintain strategic relationships with key clients, industry stakeholders, business partners, and community leaders.
• Enhance Nedbank's market presence and reputation by acting as a visible ambassador for the brand within the region.
• Ensure client feedback and satisfaction measures are continuously monitored and translated into improvement initiatives.

Risk and Governance

• Provide regional oversight of credit, operational, conduct, regulatory, and reputational risk management.
• Ensure adherence to regulatory requirements, governance frameworks, and internal policies and procedures.
• Drive a strong risk-aware culture that balances risk management with business growth objectives.
• Ensure effective management of the regional portfolio to maintain portfolio quality and sustainable returns.

Job Responsibilities Continue

Operational Excellence

• Ensure the effective execution of business initiatives, projects, and strategic programmes within agreed timelines and governance standards.
• Drive operational efficiency through resource optimisation, continuous improvement, and effective performance management.
• Monitor regional productivity and service delivery standards to ensure operational effectiveness and client satisfaction.

People Leadership and Capability Building

• Lead, inspire, and develop a high-performing team of Commercial Banking leaders and specialists.
• Foster a culture of accountability, collaboration, client focus, and continuous improvement.
• Drive talent management, succession planning, and leadership development to build a sustainable talent pipeline.
• Coach and mentor direct reports to strengthen leadership capability and business performance.
• Ensure employee engagement, diversity, inclusion, and wellbeing objectives are achieved across the region.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders to drive business objectives and collaboration.
• Influence and align key stakeholders across the matrix structure to support strategic priorities and client outcomes.
• Facilitate effective communication across business units to ensure alignment with regional and provincial objectives.
• Represent the region in strategic forums, governance committees, and industry engagements as required.

Performance Accountability

• Ensure delivery against agreed business, financial, risk, client, and people metrics.
• Drive a high-performance culture through rigorous performance management and accountability.
• Monitor regional performance trends and implement strategic interventions to improve business results.
• Take overall accountability for the sustainable growth, profitability, and success of the Commercial Banking region.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours Degree (NQF 8), Relevant industry specific qualification in Finance or Sales

Minimum Experience Level

• Minimum 6 - 8 years experience in Banking or Financial Services Industry.
• Minimum of 6 years experience at a leadership level, with at least 5 years experience in managing teams.

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Business principles
• Communication Strategies
• Financial Acumen
• Business writing skills
• Capacity planning
• Relevant regulatory knowledge
• Governance, Risk and Controls

Behavioural Competencies

• Aligning and Executing Sales Strategy
• Motivating the Sales Team
• Driving for results
• Decision Making
• Planning and Organizing
• Building the Sales Team
• Driving Successful Customer Engagements
• Coaching

Closing Date: 08 September 2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

• 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage 
• 120 FAIS Credit /  FAIS Approved Qualification

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing Date  -  07 September 2026

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Job Purpose

• The Import Specialist is responsible for managing and overseeing all aspects of Import Bills for Collection and Import Letters of Credit. This role ensures compliance with international trade regulations, facilitates smooth transaction execution, and mitigates financial risks associated with international transactions.

Job Responsibilities

Documentation Management:

• Prepare, verify, and process and release import documentation, including Bills for Collection and Letters of Credit.
• Ensure all documents comply with international trade regulations and client requirements.

Transaction Coordination:

• Coordinate with banks, clients, and internal departments to facilitate the processing of Letters of Credit and Bills for Collection.
• Monitor the status of import transactions and resolve any discrepancies or issues.

Compliance and Risk Management:

• Ensure compliance with international trade laws and regulations.
• Ensure all controls are adhered to.

Customer Service:

• Provide exceptional customer service to clients, addressing inquiries and resolving issues related to import transactions.
• Maintain strong relationships with clients, banks, and other stakeholders. 

 Requiremetns

• Successfully completed NQF Level 6 or Higher in Finance, Banking, or a related field.
• Minimum of 3-5 years of experience in Trade, specifically dealing with Bills for Collection and Letters of Credit

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

Closing Date  -  7 September 2026

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Job Purpose

• To guide and advise Business Leads, Business managers and programme managers in the implementation and delivery of programmes, projects and initiatives across a business area to influence the delivery of strategic imperatives, operational efficiencies, while managing trade offs in the best interests of the function as well as tracking of business performance and financial measures to accelerate delivery against strategic business goals.

Job Responsibilities

Strategy Enablement and Business Performance: 

• Implement agreed upon interventions and programmes to enable strategy implementation across the region, geography or business area, coordinating collaboration, efficiencies and alignment. 
• Develop and share clearly articulated communication plan to promote a common understanding of the strategy at all levels to drive the achievement of strategic objectives. 
• Manage and monitor the achievement of targets and business performance across the business area or Region and provide best practice guidance around operational efficiencies to achieve strategic objectives. 
• Provide information, status and progress reports on strategy enablement initiatives as required as input to cross-functional management of information, reporting and technology. 
• To provide an integrated view of strategy operationalisation across a business area or Region and advise on best practices to achieve strategic ambitions defined by the Group. 
• To integrate data from a variety sources to prepare fit for purpose management reporting to monitor performance across the business area and influence decision making and action planning for the health of the business area.

Stakeholder Management and Alignment 

• Collaborate with a broad variety of internal and external stakeholders, at all levels and all geographies of the organisation, to recommend, guide and implement the appropriate transformation and change management initiatives, along with related communication, capability development and strategic interventions. 
• Develop artefacts required for the successful execution of approved interventions and participate in the execution these as appropriate. 
• Facilitate connectivity of talent across the business area and promote accountability for delivery of the people promise across the leadership and management teams.

Client Experience Optimisation Enablement 

• Guide and advise on standards and frameworks to ensure delivery of consistent Client experience across functions and jurisdictions. 
• Guide the development of client value proposition across the business area to improve customer experience across the value chain in-line with the areas strategic objectives.

Finance, Risk and Governance 

• Develop and manage the required budgets and operational expenditure related to events and initiatives aligned to the delivery of key strategic imperatives of the business area. 
• Monitor the implementation of strategic initiatives and adherence to controls to monitor and mitigate risks. 
• Stay up to date on developments, trends, legislation and industry regulations within area of expertise. 

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Essential: Relevant undergraduate degree in Business Commerce, Finance, Accounting or a related commercial discipline. 
• Preferred: Postgraduate qualification Strategy, Business Administration, Programme Management.

Minimum Experience Level

• Essential: Minimum of 7-10 years’ experience in banking, managing broad range of projects to completion to achieve defined business objectives or metrics. 
• Preferred: Approximately 10+ years’ experience with exposure to multi-stakeholder leadership, influencing and inspiring teams or business leads in driving transformational change through the delivery of strategic imperatives and operational efficiencies within a banking context operating across multiple jurisdictions. 

Technical / Professional Knowledge

• Business Strategy
• Coaching and mentoring
• Project Management
• Change Management
• Risk Management
• Analytical Thinking
• Data Analysis and Interpretation
• Research
• Performance management
• Client Service Management
• Relevant regulatory knowledge
• Strategy Execution

Behavioural Competencies

• Business Acumen
• Customer Focus
• Facilitating Change
• Driving Execution
• Building Partnerships
• Hyper-Collaboration
• Communication

go to method of application »

Job Purpose

• This role is responsible for monitoring and reporting on the end-to-end credit lifecycle across lending products within Business and Commercial Banking (BCB), ensuring oversight and optimizing the quality of the credit portfolio.
• Positioned as a second line of defence within BCB Risk, the role provides robust oversight and risk mitigation.
• The incumbent will engage with both frontline credit businesses (downstream) and governance committees (upstream), including the Cluster Credit Committee, Executive Credit Committee, and Group Credit Committee at Board level.
• Success in this role requires a self-starter with strong independence, capable of delivering actionable insights to senior stakeholders while effectively managing within a complex matrix environment.

Job Responsibilities

• Provide support to the Senior Manager regarding monitoring, analysis, organization, and reporting of Credit Risk-related matters for Group, Executive, Cluster, and Segment Credit Committees within the RBB cluster.
• Develop and prepare portfolio review presentations based on MIS, giving a clear overview of the credit book.
• Use data to drive strategic decisions, portfolio optimization, and early-risk mitigation actions.
• Propose innovative ideas to enhance business processes and improve customer experience.
• Deliver quality reports, monitoring results, and recommendations to stakeholders.
• Monitor quality of credit lifecycle processes, evaluate policy effectiveness, and ensure adherence to guidelines.
• Perform robust post-approval/disbursement checks using statistical and sampling methods.
• Ongoing monitoring of trends and factors that might impair credit quality, focusing on Origination, Collections, and Recoveries.
• Develop models for proactive monitoring of business credit health.
• Provide analytical support to the team on credit-related queries within acceptable timeframes.
• Foster collaborative relationships through regular engagement with managers and team members.
• Provide input into systems, processes, and policies for business effectiveness.
• Lead by example in embracing Nedbank Vision and Values.
• Contribute to transformation goals and culture-building initiatives.
• Create a client service culture through interventions.
• Encourage team innovation and knowledge sharing.
• Ability to connect the dots across fragmented information from multiple forums and present a consolidated view to senior stakeholders.
• Strong capability to interrogate data and extract actionable insights, not just run reports.
• Comfort with executive-level presentations and stakeholder management upwards.
• Ability to thrive in a new, evolving structure with opportunities to shape standards and frameworks

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Qualification Detail

• Required: Bachelor’s degree in Statistics, Economics, Econometrics, Finance, Mathematical Sciences, or Engineering.
• Preferred: BSc / B.Eng / BCom Honours degree

Minimum Experience Level

• Minimum 8 years in banking or financial services, with 5 years in Credit Risk Analysis within Commercial/Wholesale Banking.
• Proven experience in reporting roles for at least 5 years.
• Understanding of banking regulations (NCR, SARB, BASA).
• Technical proficiency in SAS, Power BI, SQL (mandatory), Python (preferred).
• Familiarity with credit modelling, impairment methodologies, IFRS 9, ACL provisioning, and capital adequacy (risk-weighted assets).
• Proven ability to engage and influence across retail and business clusters, including executive-level stakeholders
• Deep understanding of the end-to-end credit lifecycle across multiple segments and lending products
• Experience in strategic planning, business reporting, and translating insights into actionable decisions
• Demonstrated capability in coaching, mentoring, and assuming leadership roles within complex environments
• Strong background in credit assessments and risk mitigation strategies, with exposure to stress testing and scenario analysis
• Ability to identify, manage, and mitigate business risks effectively
• Skilled at operating within a matrix structure, managing multiple senior stakeholders and navigating complex governance frameworks
• Advanced analytical skills with a strong quantitative orientation, including experience in reporting and strategic KPI development
• Comfort with new acquisitions and integration projects, requiring out-of-the-box thinking and solution design

Technical / Professional Knowledge

• Business administration and management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Management information and reporting principles, tools and mechanisms

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 08/09/2026

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Job Purpose

• To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

• Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
• Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
• Build networks with stakeholders by participating in forums.
• Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.
• Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
• Initiate and process claims to finalisation by ensuring compliance to insurance policy.
• Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
• Minimise risk by complying with all Nedbank policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• 3 - 5 years Short Term Insurance experience
• Must have HOC (Non-Motor Claims) experience.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Certifications

• Certificate: Short Term Insurance

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Earning Trust
• Collaborating
• Customer Focus
• Decision Making
• Initiating Action
• Work Standards
• Managing Work

Closing Date

• 07 September 2026

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Job Purpose

• To manage staff and operational functions for Nedbank by advising clients and stakeholders on products; processes; systems to meet business objectives.

Job Responsibilities

• Meet business deadlines by ensuring that processes are completed on time and accurately.  
• Manage capacity to meet service delivery standards by making sure that staff receive relevant training to manage their client portfolio.
• Manage business systems by making the necessary changes and enhancements.
• Build and maintain relationships with clients and service providers (internal & external) by attending business meetings.
• Share information and knowledge with stakeholders' peers through meetings and discussions.
• Manage the Service Level Agreements by ensuring that deliverables meet clients' expectations.
• Engage internal stakeholders by regular communications. and ongoing networking sessions.
• Ensure that compliance regulations are in line with Nedbank standards.
• Ensure that systems and processes are operational and in line with external and internal audit requirements.
• Monitor bank reports and credit reports daily to manage risk appropriately within mandates.
• Drive and participate in product development by liaising with vendors and Group Technology.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
• Maintain a capable high performing team by identifying a  talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Ensure transformational target are met  through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list for department.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Bachelor of Commerce: Business Management

Minimum Experience Level

• 5 - 8 years in operational process environment, 2 of which must be in managing a team

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Strategic planning

Behavioural Competencies

• Aligning Performance for Success
• Decision Making
• Business Acumen
• Guiding Team Success
• Continuous Improvement
• Driving for Results

Closing Date

• 07 September 2027